[Geoff]

Thanks for sharing your solution, Alexa! This will be super helpful for others looking for the same answer.

I’m going to close this ticket, but please feel free to open a new one if anything else pop us.

Cheers!
Geoff

[Geoff]

Have you tried using the WordPress export option under Tools > Export? You should be able to export the Events post type as XML and upload to the live site.

Let me know if you’re able to do that.

Thanks!
Geoff

[Geoff]

Hey there jorditost–thanks for getting in touch!

If the above solution isn’t working, then it sounds like there might be a conflict with the theme or another plugin. Will you please deactivate all other plugins, revert to a default WordPress theme (like TwentyThirteen), then follow our steps for testing for conflicts?

If the issue continues from there, please open up a new thread for us so we can look into a little deeper. And when you do, send along a link to the issue. That would be super helpful. 🙂

I’m going to go ahead and close this thread since the issue doesn’t seem to be related, but please feel free to refer back to it when opening the new thread.

Cheers!
Geoff

[Geoff]

Hey there, just checking in to see if there’s been any further update or if you still need assistance on this one–let me know. 🙂

[Geoff]

Hey there, just checking in to see if there’s been any further update or if you still need assistance on this one–let me know. 🙂

[Geoff]

Hey there, just checking in to see if there’s been any further update or if you still need assistance on this one–let me know. 🙂

[Geoff]

Ah, thanks for clarifying! 🙂

The date format can be changed by creating an override of the /public/template-tags/general.php file. Follow the steps for creating custom template files if you’re unfamiliar with creating an override.

Change line 875 of general.php to this:

$schedule .= tribe_get_start_date( $event, false, $date_without_year_format ) . ( $time ? $datetime_separator . tribe_get_start_date( $event, false, $time_format ) : '' );

Does that make sense? Will that work for you? Please let me know. Cheers!

Geoff

[Geoff]

Hey there Ryan!

Great question. Yes, you can customize the tickets template so the ticketing option is wrapped in a is_logged() condition like that.

You would want to add that condition in the class-wootickets.php template. Here’s the documentation for that template. I would also suggest checking out our Themer’s Guide to walk you through how to set up your own customizations without touching the core plugin.

Does that make sense? Will that work for you? Please let me know. Cheers!

Geoff

[Geoff]

Hi and welcome back to the forum!

You can customize styles directly in your theme’s CSS file.

Try adding this to your CSS:

.single-tribe_events .tribe-events-schedule h3 {
  color: #ff2e6c /* or whatever color you want */
}

If you need help with more customizations, I’d recommend checking out our Themer’s Guide. There’s a lot of excellent stuff including customized styles.

Does this help? Please let me know.

Cheers!
Geoff

[Geoff]

Hey there, Paul!

Thanks for getting in touch and sorry your running into a problem, but hopefully I can help you out here and we can tackle it together.

I’m not aware of any issues with publishing settings, but dealing with that many events makes me wonder if there’s an issue with the memory limit provided by your host. Some web hosts will allow you to increase the memory limit on your current server. If that’s the case for you, here are some helpful links regarding how to do this:

• Here’s is how to upgrade WordPress’ memory limit, right from the WP Codex.
• Here is the PHP reference for modifying your php.ini memory limit. Sometimes this is necessary as well. Not all hosting plans allow you to edit the php.ini file, so you would need to consult with your provider on how to do it and if you need to switch plans. You might even ask them what the maximum allowed memory is for the current plan, and make sure you are already there.

You also noted that you haven’t tried deactivating other plugins and switching to a default theme to test for conflicts. Would you be able to try that and follow our steps for Testing for Conflicts if the above doesn’t work?

Thanks!
Geoff

[Geoff]

Hey there Sebastien, and welcome to the forums! Thanks for getting in touch.

That’s a great question. I don’t have a copy of the Product Vendors plugin, but I just checked out the link you sent and can see how useful it would be to allow vendors to create their own tickets.

Right now, vendors can come in and create their own events on the calendar by using our Community Events add-on, but you’re right that they would not be able to create a ticket when they create an event in the way you are looking for.

This sounds like a great feature though. If you don’t mind, please put it on our uservoice page. This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

Cheers!
Geoff

[Geoff]

Hi Janelle,

Unfortunately, it’s tough for me to figure out a solution if you aren’t able to first  confirm that the issue is isolated to the plugin. I haven’t been able to replicate the issue on my end and it’s definitely not how the plugin is expected to behave.

You can get the Twenty Thirteen theme here if you don’t already have it.

Also, I noticed that the link you sent me to the issue…
http://whitetigerqigong.com/event/qigong-classes-bali/2014-09-08/

…redirects to the here:
http://whitetigerqigong.com/all/

That makes me think there is something going on with your settings, or perhaps a theme/plugin conflict. If you can send me a screenshot of the recurring event settings for that event and a working link to the issue, that might help as well so I can try to replicate the issue as you have it set up.

 

Geoff

[Geoff]

Hey there, Beth!

I was able to view the next month’s calendar using Safari on Mac OSX. Plus, I don’t see any obvious conflicts when checking out your site. That’s all good news!

I wonder if the visitor who reported the issue is on an older version of Safari. There was a similar thread to this last month and it sounds like the issue was related to an outdated/unsupported version of Safari.

One way you could solve this on your end is to disable the AJAX used to navigate between months. This answer in the same thread outlines how that works.

Will that work for you? Let me know if that helps.

Cheers!
Geoff

[Geoff]

Hey there, thanks for getting in touch!

A fast way to clear venues and organizers is by removing them from the Venues and Organizers options under Events in your WP admin menu (screenshot).

You can remove each venue and organizer individually or delete them in bulk by checking the boxes next to each name and selecting “Move to Trash” in the Bulk Actions drop down. Once moved to the trash, they will no longer be available as options when creating a single event.

Does that make sense? Will that work for you? Please let me know. Cheers!

Geoff

[Geoff]

Hi Janelle,

I apologize for sending a bad link. Here is the correct one:
https://tri.be/support/documentation/testing-for-conflicts/

Could you try temporarily activating the default Twenty Thirteen theme to see if the issue happens there as well?

If disabling the theme fixes it, that’s good news! It means we have narrowed the issue down to a theme conflict.

If the issue continues with the default Twenty Thirteen theme active, then we can try testing for conflicts with other installed plugins. With Twenty Thirteen still active, please try deactivating all of your plugins, except for the ones from Modern Tribe. Does that solve the problem? If so, reactivate the plugins one at a time until the issue pops back up, then tell me which one was causing the issue.

Give those steps a shot and let me know what you find.

Hans, thanks for chiming in! If it sounds like you’re having the same issue, please feel free to following along. If it the issue seems different, please open up a new thread and we’ll tackle it there so it doesn’t get lost. 🙂

Thanks!
Geoff

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