Hey there jorditost–thanks for getting in touch!
If the above solution isn’t working, then it sounds like there might be a conflict with the theme or another plugin. Will you please deactivate all other plugins, revert to a default WordPress theme (like TwentyThirteen), then follow our steps for testing for conflicts?
If the issue continues from there, please open up a new thread for us so we can look into a little deeper. And when you do, send along a link to the issue. That would be super helpful. 🙂
I’m going to go ahead and close this thread since the issue doesn’t seem to be related, but please feel free to refer back to it when opening the new thread.
Cheers!
Geoff