Calendar tooltips not working

[Jill Carter]

The tooltips aren’t working in the Calendar and we’re not having luck figuring out why. In the javascript console you can see that when you hover over an event you get this error:

Uncaught SyntaxError: Unexpected end of input

Here’s some more information about that error:

View post on imgur.com

I have the latest version of Events Calendar and Events Calendar Pro. I tried updated our theme’s jQuery version from 1.7.1 to 1.11.1, but that didn’t help at all. I tried to turn debugging on from the Events Calendar settings, but there’s nothing new showing up in the PHP error log apart from the standard message saying that the event calendar is working.

Finally, I’ve already tried both swapping out the themes and deactivating all other plugins to see if there is a conflict somewhere, and that hasn’t fixed the tooltip problem either.

Any idea why the tooltips wouldn’t be working for us?

[Geoff]

Hi Jill,

Welcome to the support forums and thanks for getting in touch! Sorry you’re having an issue with tooltips, but let’s see if we can solve it together.

Are you able to temporarily activate the default Twenty Thirteen theme to see if the issue happens there as well? If the tooltips work there, that’s good news! It means we have narrowed the issue down to a theme conflict.

If the issue persists in the default Twenty Thirteen theme, then we can try testing for conflicts with other installed plugins. Using the Twenty Thirteen, please try deactivating all of your plugins, except for the ones from Modern Tribe. Does that solve the problem? If so, reactivate the plugins one at a time until the issue pops back up, then tell me which one was causing the issue.

These steps are also outlined here if you want some more details on how to test for conflicts.

Give those steps a shot and let me know what you find.

Cheers!
Geoff

[Jill Carter]

Hi Geoff – we’ve already tried swapping themes (and I just tried the Twenty Thirteen theme now as well for good measure), and have tried disabling all other plugins without any success.

[Geoff]

Thanks for confirming, Jill! I’m seeing some other reports with similar issues, so I’m going to connect with our team and dig a little deeper.

I’ll follow back up with some more information.

Geoff

[Geoff]

Hey there Jill!

Will you please go into your Events date settings (Events > Settings > Display) and let me know if you are using a single quote (‘) in the “Date with year” field? Does your setting look like this screenshot?

If so, will you please try removing the single quote and let me know if the tooltips work again?

Thanks!
Geoff

[Jill Carter]

That did it, thanks Geoff!

[Geoff]

Awesome! I’m so glad that did the trick. Thanks for confirming.

That’s definitely a bug on our end, but it looks like it will be fixed in the next release. Stay tuned. 🙂

I’m going to close this thread, but please feel free to open a new one if anything else pops up and we’d be happy to help.

Cheers!
Geoff

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