Geoff

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  • April 3, 2015 at 7:58 am in reply to: 502 Timeouts when creating/updating Recurring Events #953041
    Geoff
    Member

    Hi there, northpointe! It’s been a couple weeks since we’ve heard from you, so I’m going to go ahead and close this thread. Please do feel free to start a new thread if you still have questions here and we’d be happy to help you out. 🙂

    Cheers!
    Geoff

    April 3, 2015 at 7:55 am in reply to: Attendees List #953038
    Geoff
    Member

    Hi oraboard101!

    Yes, that is the case. Tickets are only emailed to a customer once the order has been processed.

    The only thing I can think of in this case is to disable the wp_mail() hook from the site, completing the orders, then re-enabling it. There is a plugin that helps with this. I do want to note that I haven’t tested it personally, but it might be something worth looking into.

    Cheers!
    Geoff

    April 3, 2015 at 7:47 am in reply to: Menu Highlight #953034
    Geoff
    Member

    Hi there Stephen! Thanks for getting in touch and welcome to the forums. 🙂

    Good question. The main calendar is a custom post type archive rather than a standard page template, so it could be possible that your theme’s main menu isn’t accounting for that.

    You might be able to target that specific menu item in the CSS with something like this in your style.css file:

    .events-archive .menu-item-49 a {
color: #39ad36;
}

    However, the best route here might be to connect with the theme author and ask for a better method to add the .current-menu-item class to the item automatically instead. 🙂

    Cheers!
    Geoff

    April 3, 2015 at 7:35 am in reply to: Attendees List #953023
    Geoff
    Member

    Hey oraboard101–thanks for following up!

    Have the orders for the tickets been completed in WooCommerce? The attendees should display once the order has processed, been completed and the ticket has been sent out. WooTickets won’t break the series into individual events, but you should be able to see the attendee list will on the first event in the series.

    To complete an order, go into WooCommerce, select the order and and change the status of it to complete.

    Give that a shot and let me know if it helps. 🙂

    Cheers!
    Geoff

    April 2, 2015 at 12:42 pm in reply to: Adding Pre-made Tickets to Event #952898
    Geoff
    Member

    My pleasure and so sorry about the mix-up there.

    We do like to make every effort possible to communicate how our products works up front–if you have any ideas or suggestions for how we may have been able to do that better in this case, I’d be happy to bring those to the team. Please feel free to email those to support [at] theeventscalendar.com and refer to this thread. I’ll close this topic in the meantime since you’ve already marked it as Resolved.

    Cheers!
    Geoff

    April 2, 2015 at 12:38 pm in reply to: The Events Calendar/Events Calendar Pro causing site slowdown #952897
    Geoff
    Member

    For sure. There’s an option to mark your reply as private before submitting.

    April 2, 2015 at 8:10 am in reply to: Events Calendar Pro – Jetpack Site Stats (Ticket Closed) #952804
    Geoff
    Member

    Hi DT Forum,

    Just checking in to see if there’s been any update or if you have any other questions here that I can help with. Please let me know.

    Cheers!
    Geoff

    April 2, 2015 at 8:06 am in reply to: Featured images in month view blocking links #952800
    Geoff
    Member

    Hi Andrew! This thread’s been quiet for the last couple of weeks, so I’m going to go ahead and close it. Please feel free to hit us up with a new thread if any other questions pop up and we’d be happy to help out over there. 🙂

    Cheers!
    Geoff

    April 2, 2015 at 8:03 am in reply to: Key Validation Server Not Available #952799
    Geoff
    Member

    Hi there! This thread’s been quiet for the last couple of weeks, so I’m going to go ahead and close it. Please feel free to hit us up with a new thread if any other questions pop up and we’d be happy to help out over there. 🙂

    Cheers!
    Geoff

    April 2, 2015 at 8:02 am in reply to: Display partipants list in a page or post #952798
    Geoff
    Member

    Hi there! This thread’s been quiet for the last couple of weeks, so I’m going to go ahead and close it. Please feel free to hit us up with a new thread if any other questions pop up and we’d be happy to help out over there. 🙂

    Cheers!
    Geoff

    April 2, 2015 at 8:01 am in reply to: We were unable to import your Eventbrite event. Please verify the event id and #952797
    Geoff
    Member

    Hi there! This thread’s been quiet for the last couple of weeks, so I’m going to go ahead and close it. Please feel free to hit us up with a new thread if the troubleshooting steps above didn’t resolve the issue and we’d be happy to help out over there. 🙂

    Cheers!
    Geoff

    April 2, 2015 at 7:58 am in reply to: Changing "Event" to "Concert" in a non-english website #952794
    Geoff
    Member

    Hi there! This thread’s been quiet for the last couple of weeks, so I’m going to go ahead and close it. Please feel free to hit us up with a new thread if any other questions pop up and we’d be happy to help out over there. 🙂

    Cheers!
    Geoff

    April 2, 2015 at 7:57 am in reply to: Events not showing ticket link option #952793
    Geoff
    Member

    Hi Brad! This thread’s been quiet for the last couple of weeks, so I’m going to go ahead and close it. Please feel free to hit us up with a new thread if any other questions pop up and we’d be happy to help out over there. 🙂

    Cheers!
    Geoff

    April 2, 2015 at 7:56 am in reply to: Only allow one, two-hour event per day #952792
    Geoff
    Member

    Hi folks! This thread’s been quiet for the last couple of weeks, so I’m going to go ahead and close it. Please feel free to hit us up with a new thread if any other questions pop up and we’d be happy to help out over there. 🙂

    Cheers!
    Geoff

    April 2, 2015 at 7:40 am in reply to: Attendees List #952779
    Geoff
    Member

    Hi there oraboard101! Welcome back to the forums. 🙂

    It does indeed sound as though recurring events is the source here. Tickets are unable to be sold individually through recurring events. Instead, a ticket purchased in one recurring instance is purchased for the recurring series as a whole.

    Are you able to view the attendee list for the parent event in the recurring series? That is where the attendees should be recorded.

    Cheers!
    Geoff

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