Adding Pre-made Tickets to Event

[Abraham]

We created within the products section of the Woocommerce Ticket plugin (Product section) that works with the Events Calendar plugin, all our tickets for an event. There were so many different ones… Then, I went into the event, and went to add the tickets but it only shows “add new ticket”. I want to crawl into a corner and cry because if this is the case, I lost hours of work. I thought to myself, this can’t be the case so here I am reaching out. THank you!

[Geoff]

Hi there alldrez,

I’m so sorry to hear that. I too know the feeling that comes from losing hours of hard work and it’s not a good one for sure. And the thought that those hours were lost while working with our product is disappointing to me as well.

You are correct here: tickets for events must be created directly in the editor for that event. I can certainly see the confusion of thinking that tickets could be created as Products first in WooCommerce, then applied and reused for specific events, but that’s unfortunately not the case.

I realize this is not the answer you were hoping for, but does it help clarify things a bit? Please feel free to let me know if you have any follow-up questions here and I’d be happy to help.

Geoff

[Abraham]

🙁 That stinks… but thank you for the time to respond to me.

[Geoff]

My pleasure and so sorry about the mix-up there.

We do like to make every effort possible to communicate how our products works up front–if you have any ideas or suggestions for how we may have been able to do that better in this case, I’d be happy to bring those to the team. Please feel free to email those to support [at] theeventscalendar.com and refer to this thread. I’ll close this topic in the meantime since you’ve already marked it as Resolved.

Cheers!
Geoff

[Author]

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