Events Calendar Pro – Jetpack Site Stats (Ticket Closed)

[dtforum]

Barry,

I have seen that you closed the ticket in regards to Jetpack Site Stats. Okay no problem but please note your initial response provided no support. Basically I was told you have something in the code to go chase the problem with Jetpack. The stat problem was also a Google problem I understand. Not your problem and there is no wholistic support. So the user has to chase their own problems down with multiple sources. Okay. But not what I wanted.

After running sites for a few years now, I have made the policy of 1) paying for plugins and 2) staying with plugin providers that give excellent support. So right now I’m looking at alternatives for our event calendar.

Thank you

[Geoff]

Hi DT Forum,

I just want to start off by first thanking you for reaching out. I’m aware you’re pretty frustrated here, but I do sincerely appreciate you taking the time to reach out and let us know.

I’m sorry for the frustrating experience. We’ve clearly fallen short of your expectations for excellent customer service. We do hold ourselves to a high bar here and I’m sorry if we failed to deliver on that standard.

In looking at the thread in question, I do see your point and can imagine you found yourself in a situation where you were being asked to track a lot of information from multiple sources and simply wanted support.

To Barry’s point, we are certainly interested in knowing what sort of advice the Jetpack/wordpress.com team had so that we can see if there are any opportunities for us to fine-tune and address anything that would help solve the issue on our end. Without some more guidance here, we’re left in a position of guessing and perhaps we could have communicated that up front before closing off the conversation.

I’m bummed to hear you’re searching for alternatives but completely understand and want to offer you a refund. Of course, we’d hate to see you go as a customer, but we also want to do right by you here. Please email us at support [at] theeventscalendar.com, cite this thread, and we’d be happy to process that for you.

Thanks again for reaching out,

Geoff

[Geoff]

Hi DT Forum,

Just checking in to see if there’s been any update or if you have any other questions here that I can help with. Please let me know.

Cheers!
Geoff

[Geoff]

Hi DT Forum,

This thread has been quiet for several weeks, so I’m going to go ahead and close it. I know you were frustrated when we closed the last ticket, but we’ve followed up here and would be happy to help you out in a new thread if you have any other questions or comments here.

Cheers!
Geoff

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