[Geoff]

Hi Michael and thanks for reaching out!

Good question. I’m afraid that Event Tickets Plus does not make use of that AJAX call right out of the box. I am sure it would be possible, though would take a fair amount of custom development to get going.

Does this help answer your question? Please let me know if you have any others and I’d be happy to help as best I can.

Cheers,
Geoff

[Geoff]

Hey folks and thanks for reaching out!

Support for this plugin is a disgrace. It’s pretty expensive and supposedly works out of the box but it doesn’t and no one cares

@Carolina, I’m definitely bummed to hear this. Based on Jay’s response, it seems pretty clear that there was a server issue at play. I completely understand the frustration of something not working when it’s expected to, but a server is something our plugins have no control over and would have otherwise worked if the correct modules were in place. In other words, it sounds like (at least in Jay’s circumstance) an issue with the hosting service rather than the plugin itself, though the plugin was affected by that issue.

I really am sorry to hear that this experience gave you a poor impression of Event Tickets Plus. I can assure you that we do care deeply about the quality of our plugins and when issues are reported to us.

In the event that the issue is not server-related for you (as it was in Jay’s), then let’s try troubleshooting this by looking into some additional questions:

• Is it possible the emails are actually being sent, but are being automatically placed in recipients’ junk folders?
• Are order receipts successfully being sent for non-ticket purchases?
• If the answer to the above is no, what happens if you temporarily deactivate Event Tickets Plus and place an order – do the emails come through?
• If they don’t come through for non-ticket purchases, whether or not Event Tickets Plus is active, perhaps there is some other conflict blocking WooCommerce or stopping wp_mail() (the part of WordPress that sends emails) from working?
• Ultimately, would you be able to run through our standard troubleshooting steps – but be sure not to deactivate WooCommerce itself – and see if you can uncover any conflicts?

Let’s start here and see what we find.

Thanks,
Geoff

[Geoff]

Heck yeah, thanks for following up Corey! I’ll go ahead and close this thread but please do let us know if any other questions pop up and we’d be happy to help. 🙂

Cheers,
Geoff

[Geoff]

Hi @adamvicinus,

Sorry for the trouble here! The weekday abbreviations are a known issue and we are in the process of fixing that up as we speak. We are shipping a maintenance release this week and plan on including this fix in there if all goes according to plan. I’ve added this thread to the ticket in our system and will be sure to follow up with you when I know more.

– When you click on an event in the calendar, the event details do not load below the calendar. Nothing happens.

Will you please run through the steps outlined here? I was unable to get that same error on my test site, so these steps will help us determine if there is a conflict at play, either with the theme or another installed plugin.

Thanks!
Geoff

[Geoff]

Hi Alison and welcome back to the forums. 🙂

Sure thing! You can add this to your theme’s functions.php file and it will completely disable the feature:

/**
* Disables the public attendee lists on all events
*
* Removes the tribe_events_single_event_after_the_meta action that injects the attendee
* list that was introduced with the initial 4.1 release of Event Tickets Plus
*/
function disable_attendee_list_on_post() {
if ( ! class_exists( 'Tribe__Tickets_Plus__Attendees_List' ) ) {
return;
}

remove_action(
'tribe_events_single_event_after_the_meta',
array(
Tribe__Tickets_Plus__Attendees_List::instance(),
'render'
),
4
);
}

add_action( 'wp', 'disable_attendee_list_on_post' );

Please give that a try and let me know if it helps. 🙂

Cheers,
Geoff

[Geoff]

Hi Sylvia and thanks for getting in touch!

Our Event Tickets and Event Tickets Plus combo will definitely allow you to create tickets and sell them through a WordPress ecommerce plugin, like WooCommerce. The plugins do not integrate specifically with Gravity Forms, but Event Tickets Plus does include custom fields that allow you to collect attendee information on a per-ticket basis.

That said, you could add a Gravity Form to any event post — but collecting that information and tying it to a specific ticket is where the integration starts to fall apart.

Does this help answer your question? Please let me know 🙂

Cheers,
Geoff

[Geoff]

Nice, that’s so great to hear! I’m sorry I wasn’t able to pinpoint the issue in the previous theme but I am so happy that another theme is doing the trick. 🙂

I’ll go ahead and close this thread but please do stay in touch and let us know if anything else pops up–we’d be happy to help.

Cheers,
Geoff

[Geoff]

Oh, I’m so sorry. I should have been more clear!

Please paste that code into your theme’s functions.php file and it should be good from there. 🙂

Cheers!
Geoff

[Geoff]

Sure thing, Yaasin! Here’s a link to Events Calendar PRO:
https://theeventscalendar.com/product/wordpress-events-calendar-pro/

PRO is an extension of The Events Calendar, so both will be installed and active on your site at the same time. You will be promoted to create an account when you checkout, which you can then use to post to our premium forums.

I’ll go ahead and close this thread since it is in Pre-Sales and we’ll see you in the Events Calendar PRO forum here:

Events Calendar PRO

Cheers!
Geoff

[Geoff]

Awesome, thanks Kami! I’ll leave this thread open in the meantime, so definitely keep me posted.

Geoff

[Geoff]

Hi Greg,

Sure! Try adding this to your theme’s style.css file or by using the Simple Custom CSS plugin:

#tribe-community-events #event-categories .hidden_category {
display: block;
}

#tribe-community-events #event-categories ul li.hidden_category {
display: block !important;
}

#show_hidden_categories {
display: none !important;
}

Will that work for you? Please let me know. 🙂

Cheers,
Geoff

[Geoff]

You bet! Our system does auto-close threads that are open and unanswered for 2+ weeks, but I certainly will not close the thread myself.

Have a great holiday! That sounds awesome. 🙂

Geoff

[Geoff]

Hello Jeong and thanks for following up!

I think contacting the theme developer will be the most efficient thing here. I would suggest asking them where the layout customizations are and how to remove them so it looks like the way the plugin comes by default.

Sorry I don’t have a concrete solution for you here but I do hope this helps get the ball rolling!

Cheers,
Geoff

[Geoff]

Hi Kevin,

I see that my last reply was marked as the correct answer. I’ll go ahead and close this thread but please do feel free to let us know if any other questions pop up and we’d definitely be happy to help. 🙂

Cheers,
Geoff

[Geoff]

Hi Susan,

I see that my last reply was marked as the correct answer. I’ll go ahead and close this thread but please do feel free to let us know if any other questions pop up and we’d definitely be happy to help. 🙂

Cheers,
Geoff

[Author]

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