[Geoff]

Hi @camomi and thanks for following up!

Deactivating your theme during testing and then reactivating it after testing will have no consequences. If you are concerned about it, however, then it would be awesome if you could create a fresh test site for us to use instead. This will avoid any disruption to your live site and ensure that we’ve effectively got a “clean canvas” to work with.

• Please install a fresh copy of WordPress in a subdirectory (if you have a CPanel-type hosting account there will probably be a one-click install script to make this really easy)
• Don’t install anything except The Events Calendar and Events Calendar PRO
• Please also stick to a default theme — again, there’s no need to install anything else just yet!
• Create a few events so we have some test data to work with
• Can you replicate the same problem?
• If you find you can replicate the problem under these conditions it would be awesome if you could stop and let us know so we can take a look while the site is still running under default conditions.

Thanks for your help!
Geoff

[Geoff]

Hi Joachim,

You can add this to your theme’s style.css file or by using the Simple Custom CSS plugin:

.tribe-tickets-attendees-list-optout {
display: none;
}

That should remove the checkbox below the RSVPs and tickets. 🙂

Cheers!
Geoff

[Geoff]

This reply is private.

[Geoff]

LOL, that is fantastic. Beard and all. 🙂

Cheers for following up and making my day. Definitely let us know if any other questions pop up and we’d be happy to help.

Geoff

[Geoff]

Hello Lera! I see my last reply was marked as the correct answer. I’ll go ahead and close this thread but please do feel free to let us know if any other questions pop up and we’d certainly be happy to help. 🙂

Cheers,
Geoff

[Geoff]

Hello Ivan! I see my last reply was marked as the correct answer. I’ll go ahead and close this thread but please do feel free to let us know if any other questions pop up and we’d certainly be happy to help. 🙂

Cheers,
Geoff

[Geoff]

Sorry, Jeffrey, not at the moment. 🙁

I do want to encourage the wait, however, because we are still aiming to have our next maintenance release (including a fix for the Month View titles in mobile) out tomorrow. I’m going to close this thread in the meantime but will follow up when that fix is out.

Cheers,
Geoff

[Geoff]

Hey Tony and thanks for reaching out!

I’m afraid The Events Calendar and all of our products are currently WordPress-only at the moment. The plugin does include an RSS feed for events, so you could theoretically use that to import events into another platform, if it supports RSS importing.

Does this help answer your question? Please let me know. 🙂

Cheers,
Geoff

[Geoff]

Hello Katrina and thanks for reaching out!

Just to clarify: the next and previous month links will not display in the current month if there are no other events in the past or future.

Just as a heads up, we use the Pre-Sales forum here to answer questions about our premium plugins before purchase. If you’re looking for technical support, please do post in our Events Calendar PRO forum if you have an active license, or post to our WordPress.org forum if you are using the free version of the plugin — either way, we’d be happy to help. 🙂

Cheers,
Geoff

[Geoff]

Hi Roger and thanks for getting in touch!

I’m afraid there is no live demo of the back end of the plugins–instead we offer a full refund within 30-days of purchase to give you time to explore and test things in your own environment.

Also, The Events Calendar itself is completely free of charge and is the same back end as Events Calendar PRO, minus some advanced features, like recurring events. That’s another great way to demo the product before diving into one of the premium options.

Lastly, we do have a Knowledgebase here on this site, including new user primers with links to various plugin features, many of which include video screencasts.

Please do let me know if you have any questions about specific features and I’d be happy to help answer them!

Cheers,
Geoff

[Geoff]

Hi Kelsey,

You should be able to hide the tooltip in Month View when hovering over events by adding this to your theme’s style.css file or using the Simple Custom CSS plugin:

.tribe-events-calendar .tribe-events-tooltip {
display: none !important;
}

Cheers!
Geoff

[Geoff]

Thanks for following up, @Carolina and I’m certainly sorry to hear about the continued frustration.

I’ve been trying this on my own test site and have been unable to reproduce the same issue — in other words, tickets are send just like order receipts when I test them out.

Of course, that doesn’t mean it’s not an issue — just means we need to dig a little deeper.

What was the result of you going through the troubleshooting steps I provided? Did it make any difference when the site was in default conditions, meaning a a default WordPress theme was activated (like Twenty Sixteen) and all other plugins deactivated (except for WooCommerce)?

i’ve told the hosting people to give me a hand and as a result the page is DOWN

Will you please send me a link to the page in question, even if it is down? Do you happen to know what the host did to cause the page to go down? I’m not sure how the plugin itself would cause the page to go down but I’d be happy to look into it as best I can!

YES, order receipts are being sent.

Just to clarify, the customers are receiving the order receipts and these are not the purchase notifications that you get as an admin, correct?

So i’m regretting having installed this plugin!

I’m definitely sorry to hear this. I did check your account and you are within our 30-day refund period. While I’d hate to lose you as a customer, I don’t want you to feel locked or trapped into something you regret and I’d would be happy to refund the purchase if you would like.

Thanks,
Geoff

[Geoff]

Hey @Abraham, so glad you found this thread!

On mobile, it displays a dot which signifies there is an event that day, but you cannot click/tap it!

Like @adamvicinus, I would suggest running through our troubleshooting steps to check for conflicts. I wasn’t able to replicate the issue on my test site, so that gives me a hunch that there is a conflict somewhere, which the steps will help determine.

In regards to the week abbreviations; is there a quick fix we can add to our functions file?

I’m afraid I do not have one. We are hoping to ship the maintenance release this Wednesday (if all goes well!), so the fix is just around the corner.

Cheers,
Geoff

[Geoff]

Oh interesting! Are you trying to paste shortcodes in there? I believe Those will not work with either in the snippet or the advanced page template options.

Geoff

[Geoff]

My pleasure! Thanks again for reaching out. 🙂

Geoff

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