[Cliff]

Sure thing. Here’s an example single instance of a recurring event from our Demo Site: http://wpshindig.com/event/contribute-to-wordpress/2016-07-21/

[Cliff]

I’ve made his previous replies in this thread Public now. Please let me know if you need any of the information he shared removed from public view (in which case I’ll just make them Private again).

[Cliff]

Gotcha. Sorry things aren’t bug-free, but I know our team is working hard for you and everyone else!

[Cliff]

Hi Chris.

Thanks for updating. That’s always important!

Please reference this KB article (and try out the included plugin) and let me know if it works for you: Redirect to different URL after event submission

(Don’t forget to remove your own custom code to avoid any conflicts by trying to add the same functionality.)

Thanks!

[Cliff]

Hi. Sorry you’re experiencing this.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If it doesn’t, please share your System Information and provide any links you think may be helpful (such as a link to your recurring events). That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Cliff]

Hi Kamran.

I see https://sincebeingsingle.com/events/ is using the Photo View.

You can reference our Themer’s Guide to copy this file: /wp-content/plugins/events-calendar-pro/src/views/pro/photo/single-event.php

to this location: [your-child-theme]/tribe-events/pro/photo/single_event.php

and then edit this new single_event.php file like this:
find Line 24 and change echo tribe_event_featured_image( null, 'medium' ); to replace ‘medium’ with the name of your image size that generates square images, which might be ‘full’ on your site. However, this could be a page size / page load time issue if each event’s Full Size image is being loaded on the Photo View. Therefore, you might want to create a new size image, named something like square_600 that is hard-cropped to 600×600, and then you’d want to regenerate all thumbnails. A plugin like Simple Image Sizes (disclaimer: third-party plugin, not guaranteed by us) might help you accomplish this.

Notes:

• You might want to change your Full Size image to not be square and instead have horizontal / banner shape dimensions, which would then make your Event Single page appear how you want
• I noticed console errors at your site: including Google Maps API Key multiple times. You should probably disable any other Google Maps plugins you may have on your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

I hope this helps! Please let me know how it goes for you.

[Cliff]

Hi. Sorry you’re having such troubles. Hopefully this information helps:

Modern Tribe plugin updates:

• Downloads / Version Numbers
• Using one license for your live and dev sites

• TEC Automatic Updates
• or TEC Manual Updates

===

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

===

Please let me know if I can be of further assistance!

[Cliff]

Hi. Thanks for your detailed question and sorry you’re having difficulties.

Our Themer’s Guide is where to look for the official how-to information.

I’m guessing you’re looking to customize this file: /wp-content/plugins/the-events-calendar/src/views/month/tooltip.php

You’d want to copy that file to [your-child-theme]/tribe-events/month/tooltip.php

Some past forum threads that may help too:

• Add Organizer, Venue and Price info to tooltips in Week and Month view
• Add Venue up front?

Please let me know how things go for you!

[Cliff]

I’m sorry the Photo View’s sort order is causing you confusion or poor user experience. Others have had similar feedback in the past.

The Photo View uses jQuery Isotope to output the items in a Pinterest-type grid but not in a rigid row-column type grid.

You can view our Demo Site’s Photo View to compare its sorting to how your site is working.

Here’s a video explaining the Photo View’s sort order: https://cl.ly/1K0h2E0K1y0Q

The events are in order if you look at the top of each Photo View item in relationship to the top of the page (not in relationship to each other). Said another way, if your browser’s address bar is the North Pole, all the Photo View items are in order by the earlier start dates being “more north” than later events.

These 2 screenshots may be of further help:

• 1, 2, 3
• 4, 5, 6, 7, 8, 9, 10, 11

I hope this clears things up. Please let me know if you are experiencing something different.

If you’d like to see the sorting script improved, feel free to suggest it as an enhancement at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it, feel free to link to it from here in case anyone comes across this forum thread in the future.

If you’re wanting Photo View’s sorting or grid/layout customized for your site, I’d guess any customization would need to be done via JavaScript, not CSS. If you need some coding help, you may want to ask your developer or reference our list of known customizers.

Thank you.

[Cliff]

Hi Sarabeth. Thanks for the screenshot.

As you said, it’s likely a theme issue.

This CSS code might be helpful:

body.post-type-archive-tribe_events.events-list .tribe-events-event-image {
width: 30%;
}

It could probably be improved upon, but I believe it’ll at least make things better than they are now.

You can add custom CSS code via your child theme’s style.css file or via a plugin like Simple Custom CSS or, my favorite, Jetpack. Jetpack supports regular CSS and the LESS and Sass pre-processors.

If you’re not a CSS expert, Jetpack’s Custom Design reference may prove helpful.

Please let me know how it goes for you.

[Cliff]

Hi. Thanks for your detailed question.

You might want to look into this file: https://github.com/moderntribe/the-events-calendar/blob/4.2.2/src/Tribe/Query.php, possibly for tribe-bar-search

I hope this helps, but please know we’re limited in helping with customizations, per our Scope of Support / Terms.

Please let me know if you get things sorted.

[Cliff]

The known issue is in the wp-admin area and shouldn’t be experienced by any front-end users / site visitors, but we are definitely fixing this (I’d expect in our next update which should be in 1-2 weeks). Again, sorry for the trouble and thanks for your understanding and patience.

[Cliff]

Great share, Mathew!

Samy’s, please reply back at your convenience.

[Cliff]

Hi Randy.

I found one of your events with Tickets: http://www.wildthymecreative.com/?tribe_events=upcycled-journal

This is Avada’s custom display of our plugin so our plugin’s styling/layout isn’t the cause of the issue here. Therefore, you should check with Avada’s support again (maybe ask to speak with someone else?).

To be clear, some of our plugin’s CSS may be affecting their custom display, but since they’re implementing a custom display, their CSS should account for / override it as they see fit.

I hope this is clear to them when you ask them again, and sorry for any “stuck in the middle” feelings you may have on this issue. Our Scope of Support / Terms state that we don’t guarantee/provide support for themes that aren’t a WordPress default theme like TwentyFourteen, TwentyFifteen, TwentySixteen, etc. However, we don’t mind helping when we can.

Please let me know how things turn out trying Avada’s support again.

[Cliff]

Hi. Sorry you’re experiencing this, and thanks for the link.

I ran the link through an iCal Validator and it came back invalid: https://cl.ly/2L2N2g2P0r47

I’m not sure if you have customized anything or why exactly this is happening, but I’d suggest following our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Author]

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