Sidebar Formatting Issue on Ticket Count

[Randy]

There seems to be a formatting issue when displaying the ticket count in the sidebar. Everything else responds correctly. I’m using Avada Theme and have contacted their support. Theme Fusion says the issue is on the plugin side. Please note the attached image.

[Cliff]

Hi Randy.

I found one of your events with Tickets: http://www.wildthymecreative.com/?tribe_events=upcycled-journal

This is Avada’s custom display of our plugin so our plugin’s styling/layout isn’t the cause of the issue here. Therefore, you should check with Avada’s support again (maybe ask to speak with someone else?).

To be clear, some of our plugin’s CSS may be affecting their custom display, but since they’re implementing a custom display, their CSS should account for / override it as they see fit.

I hope this is clear to them when you ask them again, and sorry for any “stuck in the middle” feelings you may have on this issue. Our Scope of Support / Terms state that we don’t guarantee/provide support for themes that aren’t a WordPress default theme like TwentyFourteen, TwentyFifteen, TwentySixteen, etc. However, we don’t mind helping when we can.

Please let me know how things turn out trying Avada’s support again.

[Randy]

Thanks for this info! I’ll see what they say and get back to you.
Randy

[Cliff]

Sure thing. I’ll wait to hear back from you. Please note that our threads get auto-closed after 2 weeks of inactivity.

[Randy]

Sort of got this fixed. Formatting is still a bit funky, but Avada did send some code to move the ticket area so that it wouldn’t be so jammed. Maybe it’ll look better in future updates. Thanks for the help.

[Cliff]

Thanks for the update, Randy. Have a good weekend.

[Author]

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