[Cliff]

We don’t have such coding/snippet available at this time.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

I know our developers are working on making such customizations simpler (like adding more functions for coders to leverage to accomplish such things), but such improvements are a work in progress at this time.

[Cliff]

Thanks for your effort figuring this out.

I’m guessing it’s something to do with jQuery or JavaScript, but since it’s in your site’s wp-admin, I can’t really know.

If you send me the theme .zip, I can try it out and try to reproduce the issue on my local testing site for you.

[Cliff]

Jennifer, I saw from your previous reply that you’re aware of this setting: https://cl.ly/3b0E0t410I05

If that’s what you’re wanting except you’re just trying to change the sort order, you might want to reference https://gist.github.com/jazbek/7129020 (it’s an old snippet but it may still work or point you in the right direction for your customization).

[Cliff]

Thanks for all that helpful info.

There are 2 plugins to help fix runaway recurring events. One that you wait and let WP Cron do its thing — it can take days or longer, since it’s limited by your site’s resources and all the runaway events could be taking up all the resources… so the 2nd version of the fix plugin is where you go through all your own recurring events and manually click the button per recurring event series (once per set of recurring events). So if you have 10 recurrence series, you’d click the button 10 times, once on each event.

You don’t have to edit any of the actual dates in the actual event editor.

===

However, there is a separate issue that could be happening… it’s user error that we don’t protect against.

If you create a recurrence series of events and you enter invalid format, like “repeat ___<span style=”text-decoration: underline;”>2017-03-08</span>___ times” (user meant “repeat until March 8, 2017, but it was interpreted as “repeat 20,170,308 times”) — then you’d need to simply edit that single event to fix your site’s issue.

So you should probably look for that through your site as well.

Let me know how things go.

[Cliff]

Again, I’m sorry you’re experiencing this.

There were one or more releases since our last interaction. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

It’s hard to tell if this is your issue or not, but, once you verify you’re on the latest versions, please do strongly consider trying out this temporary plugin fix for runaway recurring events (a bug introduced in version 4.2.2 and fixed within a few days via version 4.2.2.1).

Please let me know how it goes for you (which one did you use?) or if you didn’t use either.

[Cliff]

Debra, I visited that link and do see body classes loading there but no content.

Unfortunately, as I stated previously, it looks like we’re coming up against our support policy limitations on this issue…

If your theme or framework author/support has any suggestions or needs clarification on something, please let them know that they can install the free The Events Calendar plugin to test things out.

[Cliff]

Heath,

The venue map at the event you linked me to is displaying (there’s no gray box with an error from Google Maps where the map should be or in the console).

Are you saying that:

1. by the end of the day this link will likely be throwing such an error because of your site being over the limit?
2. or are you saying the issue is that the venue does not get mapped accurately?

[Cliff]

Gotcha. I better understand what you’re asking.

The Attendee Meta information is going through to the purchaser’s email but not being included in the WooCommerce email to the site/shop owner.

That is the correct behavior at this time.

I believe you’re requesting the same thing as one of our existing feature requests: allow the option to add attendee information to the … admin confirmation

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

[Cliff]

Hi Lee. Sorry you’re experiencing this.

I’d suggest you make sure your site is running the latest version of all our plugins, WordPress core, and Genesis. Are you by chance running TEC PRO v4.2.2? If yes, please see this.

There shouldn’t be any “conflicts” with the Genesis theme or your child theme, especially if you haven’t switched themes recently.

As for multiple occurrences within recurrence series, there’s a setting at wp-admin > Events > Settings > General (the first tab): https://cl.ly/3w2P3V2X470N

Reducing those months can definitely clean up past and future data, which may help in your case.

However, each site is different — running a different quantity of events on different servers with different traffic, other plugins, other themes, etc.

We know of some sites that struggle at a low number of events, and we know of other sites with tens of thousands of events running just fine.

If you don’t have the issue from PRO v4.2.2 (mentioned above), and can’t figure out what else could be causing the issue, please share your System Information and any other findings you think may be helpful.

Thanks!

[Cliff]

Hi Charles.

While I can’t guarantee anything specific, I think it’s safe to say we could accommodate something fair if/when that time comes.

If/when that time comes, please email support @ the events calendar.com (without spaces) to request what you think is fair, and our manager will determine how to handle it for your specific situation at that time.

Thanks for your interest in our plugins!

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Cliff]

Hi Joy.

You could use this CSS code to hide that information on Event Single pages:

body.single-tribe_events .recurringinfo {
display: none;
}

You can add custom CSS code via your child theme’s style.css file or via a plugin like Simple Custom CSS or, my favorite, Jetpack. Jetpack supports regular CSS and the LESS and Sass pre-processors.

If you’re not a CSS expert, Jetpack’s Custom Design reference may prove helpful.

Please let me know how it goes for you.

[Cliff]

Hi Melissa. Thanks for your enthusiastic support.

You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

In the future, if you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

To answer your question, though, you can only import Google Calendar feeds via our iCal Importer add-on. It does not require the PRO add-on, but it does require the free/core The Events Calendar plugin.

For additional information, please reference our Import events from Google Calendar KB article.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Cliff]

Hi again, Riccardo.

Thanks for your helpful screenshot. From it, it appears to be centered within the smaller div, as you suggested.

However, I’m guessing this is from your theme.

Here’s a screenshot of my local testing site’s calendar with Twenty Sixteen theme: https://cl.ly/2B402I3m1a1G

And here’s a link to our demo site: http://wpshindig.com/events/

Neither of these has the “Events In” or “View As” parts of the Tribe Bar (that’s what we call that search/view bar) alongside the calendar title.

If you need further assistance figuring this out, please provide a link to where I can see it in action on your site.

[Cliff]

Hi. Sorry you’re experiencing this.

Since this isn’t default behavior, I’d suggest following our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi Vincent.

Thanks for your business. Sorry this happened.

Just FYI: You can view all your order history at https://theeventscalendar.com/my-account/ and all your licenses at https://theeventscalendar.com/license-keys/

However, to receive a refund, please submit the form at https://theeventscalendar.com/knowledgebase/refund-policy/

Let me know if you have any follow-up questions.

[Author]

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