Connection Lost issue resolved by deactivating plug

[Lee Steele]

I spent the morning deactivating and activating my plugins hoping not to discover what I discovered: that consistent “connection lost” messages and upload issues stopped when I deactivated Events Calendar Pro, and the calendar I’ve spent two years building is slowing my website. Speed tests even improved significantly when I disabled the plugin.

How can I mitigate this? I obviously don’t want to abandon the calendar. Should I cut back on recurring events? Is it conflicting with my Genesis theme? The one thing I haven’t done is switch themes as you suggest because I fear my Genesis theme settings will be all mangled when I return to it.

[Cliff]

Hi Lee. Sorry you’re experiencing this.

I’d suggest you make sure your site is running the latest version of all our plugins, WordPress core, and Genesis. Are you by chance running TEC PRO v4.2.2? If yes, please see this.

There shouldn’t be any “conflicts” with the Genesis theme or your child theme, especially if you haven’t switched themes recently.

As for multiple occurrences within recurrence series, there’s a setting at wp-admin > Events > Settings > General (the first tab): https://cl.ly/3w2P3V2X470N

Reducing those months can definitely clean up past and future data, which may help in your case.

However, each site is different — running a different quantity of events on different servers with different traffic, other plugins, other themes, etc.

We know of some sites that struggle at a low number of events, and we know of other sites with tens of thousands of events running just fine.

If you don’t have the issue from PRO v4.2.2 (mentioned above), and can’t figure out what else could be causing the issue, please share your System Information and any other findings you think may be helpful.

Thanks!

[Lee Steele]

Thank you so much for these helpful words. I wasn’t aware of the plugin, and I have adjusted my settings to reduce the number of recurrences. I will give this some time to see if my problem is solved.

Thanks again.

[Lee Steele]

This reply is private.

[Cliff]

Thanks for all that helpful info.

There are 2 plugins to help fix runaway recurring events. One that you wait and let WP Cron do its thing — it can take days or longer, since it’s limited by your site’s resources and all the runaway events could be taking up all the resources… so the 2nd version of the fix plugin is where you go through all your own recurring events and manually click the button per recurring event series (once per set of recurring events). So if you have 10 recurrence series, you’d click the button 10 times, once on each event.

You don’t have to edit any of the actual dates in the actual event editor.

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However, there is a separate issue that could be happening… it’s user error that we don’t protect against.

If you create a recurrence series of events and you enter invalid format, like “repeat ___<span style=”text-decoration: underline;”>2017-03-08</span>___ times” (user meant “repeat until March 8, 2017, but it was interpreted as “repeat 20,170,308 times”) — then you’d need to simply edit that single event to fix your site’s issue.

So you should probably look for that through your site as well.

Let me know how things go.

[Lee Steele]

Site is still slow and I still lose connection with the server when the Pro plugin is activated. Do you recommend I still set recurring events to end “never” and under settings have recurring events created for 24 months and clean up after 24 occurrences?

[Cliff]

If you set a recurring event to “end never”, it will go out into the future only as far as the create recurring events in advance for ___ months setting. If a monthly event is set to “end never” and that plugin option is set to “12 months,” it’ll create 12 occurrences (12 total). Next month, it’ll create another new recurrence (13 total).

I hope this clears things up a bit for you. Recurring events logic can get complex, which is why it’s only included in PRO, not the free version.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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