Auto Jump

[Ying Chow]

At the Add an Event page, whenever I try to input any info, the page will jump to top, so I will have to scroll all the way to the top again.

May I know how to fix this or where should I check?

[Cliff]

Hi. Sorry you’re experiencing this.

Since this isn’t default behavior, I’d suggest following our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Ying Chow]

Thanks for the reply, just tested it and it is in fact caused by the theme that we use…

We will check with them, at the mean time, would you be able to suggest any possible cause of this? Or which direction should we check to identify the root cause?

Thanks in advance.

Cheers

[Cliff]

Thanks for your effort figuring this out.

I’m guessing it’s something to do with jQuery or JavaScript, but since it’s in your site’s wp-admin, I can’t really know.

If you send me the theme .zip, I can try it out and try to reproduce the issue on my local testing site for you.

[Ying Chow]

Hi Cliff,

May I have your email so that I can send you the theme .zip file?

Thanks

[Cliff]

You can provide a Dropbox link or other such link and mark it as a Private Reply.

[Ying Chow]

This reply is private.

[Cliff]

Thanks for the download link. Which of the 2 .zip files should I install (i.e. why did you include 2 .zip files)?

[Ying Chow]

This reply is private.

[Cliff]

I installed and activated the theme and saw these messages. I didn’t install any of those add-ons, and the calendar seemed to work just fine.

At the Add an Event page, whenever I try to input any info, the page will jump to top, so I will have to scroll all the way to the top again.

I did not experience this. Therefore, maybe the conflict at wp-admin > Events > Add New is from one of those add-ons.

So I installed and activated the “PageBuilder for Dash Store” plugin and still didn’t experience that issue.

So I’m not sure what else I can help with. I’d suggest going through similar troubleshooting steps with the theme’s add-on plugins and see if it’s one of those causing the issue.

And please make sure you’re using the latest versions of all Modern Tribe plugins before testing for conflicts.

[Cliff]

Oh, I actually did see a WP_DEBUG message that you might want to pass along to your theme developer:

[09-Aug-2016 20:29:03 UTC] PHP Notice: Undefined variable: dir in /wp-content/plugins/contentbuilder/core/utils/common.php on line 42
[09-Aug-2016 20:29:03 UTC] PHP Stack trace:
[09-Aug-2016 20:29:03 UTC] PHP 1. {main}() /wp-admin/plugins.php:0
[09-Aug-2016 20:29:03 UTC] PHP 2. delete_plugins() /wp-admin/plugins.php:346
[09-Aug-2016 20:29:03 UTC] PHP 3. uninstall_plugin() /wp-admin/includes/plugin.php:829
[09-Aug-2016 20:29:03 UTC] PHP 4. include() /wp-admin/includes/plugin.php:1007
[09-Aug-2016 20:29:03 UTC] PHP 5. IG_Pb_Utils_Common::remove_cache_folder() /wp-content/plugins/contentbuilder/uninstall.php:30

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts