[Cliff]

Ashleigh, you either aren’t putting it in your active theme’s functions.php file or something else is going on. I’m unsure how else I can help besides giving you the code snippet I provided you before.

I’d suggest following our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Oh, I actually did see a WP_DEBUG message that you might want to pass along to your theme developer:

[09-Aug-2016 20:29:03 UTC] PHP Notice: Undefined variable: dir in /wp-content/plugins/contentbuilder/core/utils/common.php on line 42
[09-Aug-2016 20:29:03 UTC] PHP Stack trace:
[09-Aug-2016 20:29:03 UTC] PHP 1. {main}() /wp-admin/plugins.php:0
[09-Aug-2016 20:29:03 UTC] PHP 2. delete_plugins() /wp-admin/plugins.php:346
[09-Aug-2016 20:29:03 UTC] PHP 3. uninstall_plugin() /wp-admin/includes/plugin.php:829
[09-Aug-2016 20:29:03 UTC] PHP 4. include() /wp-admin/includes/plugin.php:1007
[09-Aug-2016 20:29:03 UTC] PHP 5. IG_Pb_Utils_Common::remove_cache_folder() /wp-content/plugins/contentbuilder/uninstall.php:30

[Cliff]

I installed and activated the theme and saw these messages. I didn’t install any of those add-ons, and the calendar seemed to work just fine.

At the Add an Event page, whenever I try to input any info, the page will jump to top, so I will have to scroll all the way to the top again.

I did not experience this. Therefore, maybe the conflict at wp-admin > Events > Add New is from one of those add-ons.

So I installed and activated the “PageBuilder for Dash Store” plugin and still didn’t experience that issue.

So I’m not sure what else I can help with. I’d suggest going through similar troubleshooting steps with the theme’s add-on plugins and see if it’s one of those causing the issue.

And please make sure you’re using the latest versions of all Modern Tribe plugins before testing for conflicts.

[Cliff]

Our plugin’s debug mode is explained here and in the actual plugin’s settings at wp-admin > Events > Settings > General tab > Miscellaneous section

If checked, it uses PHP’s error_log() so you might want to ask your host or server admin if you’re not seeing any error_log() information.

As far as debugging our plugin, I’d suggest following our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

If geocoding fails, there won’t be any map at all. If geocoding is successful but you feel it is inaccurate, you can override the latitude/longitude (see the “Using Coordinates” section of Troubleshooting Map View KB article) to place it exactly where you want it.

I’ve found Google’s own geocoder tool helpful to obtain such coordinates.

Please let me know if this answered your question.

[Cliff]

I understand.

You paid $62 for PRO personal renewal (reduced from the current $89 price because it’s a renewal). The current cost of a Business license is $149. Clicking that link to upgrade to Business should charge you $87 or less ($149 – $62 = $87)

Please let me know if this isn’t what happens for you.

[Cliff]

Thanks for the download link. Which of the 2 .zip files should I install (i.e. why did you include 2 .zip files)?

[Cliff]

Unfortunately, I’m limited in helping with such customizations, per our Scope of Support / Terms.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Sorry for the confusion this caused you.

You couldn’t have purchased the Business upgrade without a valid current license. I’m guessing this is native functionality of WooCommerce (or the add-on we’re using if there is one).

I believe, in the end, you’ll be able to get the upgrade to an active Business license (what you’re wanting now if I’m understanding you correctly) for the same price if you just click that “upgrade to business” link again from https://theeventscalendar.com/license-keys/

Are you saying that link is no longer visible? Do you see any indication in your account that you have a Business license? Did your checkout or order confirmation email indicate you were purchasing a Business license?

[Cliff]

That very well could be an easier thing to pull off programmatically, but I don’t have such a code snippet at hand for that.

[Cliff]

You can provide a Dropbox link or other such link and mark it as a Private Reply.

[Cliff]

This reply is private.

[Cliff]

This reply is private.

[Cliff]

I’m glad to have helped you with this!

[Cliff]

Yes, The Events Calendar does use a custom taxonomy (Event Categories) and the built-in Post Tags taxonomy. Therefore, when you visit the Post Tags taxonomy on your site, the Events assigned to that tag are showing up.

You could create a custom taxonomy (like Event Tags) if both tags (non-hierarchical) and categories (hierarchical) classifications are required.

Or you could leverage the pre_get_posts hook (additional reference) to exclude posts of the tribe_events post type.

I hope one of these solutions will work well for you.

[Author]

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