Upgraded to business, now error "key is out of installs"

[Ramon]

See attached file

[Cliff]

This reply is private.

[Ramon]

Its not right 🙁

In my account I clicked “upgrade to business”
See attached file, I payed 62 dollars via paypal.

Business has 3 sites right?

[Cliff]

This reply is private.

[Ramon]

Unfortunately the “upgrade to business” button was visible before buying. So I was under the impression that paying the money would give me 3 sites.

You are telling me that that is not the case? I was mislead in that case 🙁

[Cliff]

Sorry for the confusion this caused you.

You couldn’t have purchased the Business upgrade without a valid current license. I’m guessing this is native functionality of WooCommerce (or the add-on we’re using if there is one).

I believe, in the end, you’ll be able to get the upgrade to an active Business license (what you’re wanting now if I’m understanding you correctly) for the same price if you just click that “upgrade to business” link again from https://theeventscalendar.com/license-keys/

Are you saying that link is no longer visible? Do you see any indication in your account that you have a Business license? Did your checkout or order confirmation email indicate you were purchasing a Business license?

[Ramon]

The “upgrade to business” is visible now and before my purchase of the product that was added to my cart when I clicked that very same button.

[Cliff]

I understand.

You paid $62 for PRO personal renewal (reduced from the current $89 price because it’s a renewal). The current cost of a Business license is $149. Clicking that link to upgrade to Business should charge you $87 or less ($149 – $62 = $87)

Please let me know if this isn’t what happens for you.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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