[Cliff]

No problem at all!

I’m glad you got things working how you want them, and thanks for your understanding.

Have a great week.

[Cliff]

Hi Ronald.

Please check out this SQL snippet to workaround the 100/day limit:

https://gist.github.com/cliffordp/e38f4d36528c577e67441ed9319e252a

If you’re unsure, please ask your host for assistance how to implement it.

At this time, the 100/day limit is to make sure we scale for all users’ needs, but I know our strategy team is thinking about offering more per day (i.e. higher-level plans or some other alternative). For now, we have this snippet to help workaround the limitation.

Please let me know how things go for you.

[Cliff]

Hi Justin.

The Related Events display/output is handled by this file: /wp-content/plugins/events-calendar-pro/src/views/pro/related-events.php

But it actually gets its events from tribe_get_related_posts(), located in /wp-content/plugins/events-calendar-pro/src/functions/template-tags/general.php

You could filter this function’s results (i.e. keep the same output/display) via tribe_related_posts_args or tribe_get_related_posts, or you could override the output/display (including using a function of your own) via our Themer’s Guide, in which case you could probably use tribe_get_next_event_link(), located in /wp-content/plugins/the-events-calendar/src/functions/template-tags/link.php

I hope this helps you with your customization!

[Cliff]

Hi Ivan. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

We don’t answer support questions for The Events Calendar core/free or Event Tickets core/free or their paid add-ons in the Pre-Sales forum.

If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

Thank you for your understanding and thank you for using our plugins.

===

P.S. I visited your site’s homepage and it had a console error from this plugin: https://wordpress.org/plugins/twiget/ — it’s likely unrelated but should still be fixed.

(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

[Cliff]

I’m not sure if you saw my edited reply that included this:

Also, if you’re okay with custom-coding something, you could use tribe_get_events(), but you’d still need to decide how to display events per author.

But I definitely think you’re in the “customization” realm here, which is not provided/supported by us per our Scope of Support / Terms.

I think it’d be fairly easy to display all events per author, but the extra layer of letting the user navigate from Author A to Author B to Author C is probably the difficult part to implement here.

Yes, you could give create an “Artist” category and then create sub-categories like “Sting”, “Drake”, and “Hillsong” and that would likely be the easiest dynamic way to handle things. Then you could have links like yoursite.com/events/category/sting/, yoursite.com/events/category/drake/, and yoursite.com/events/category/hillsong/

Let me know your thoughts…

[Cliff]

Hi Paul. Thanks for your question.

I’m guessing we’re in the realm of “customization” here (i.e. not provided/supported by us, per our Scope of Support / Terms), but we’ll see what we can do…

I’m uncertain what snippet you have in place currently, but could you please provide a link to an event with tickets still available so I can see what you have already?

[Cliff]

Hi Ally.

Thanks for your question.

If each artist is entering themselves as the event’s Organizer, our Filter Bar add-on may be just what you’re looking for. You can see it in action at our demo site: http://wpshindig.com/events/

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Also, if you’re okay with custom-coding something, you could use tribe_get_events(), but you’d still need to decide how to display events per author.

Let me know if you have any follow-up questions.

[Cliff]

Hi Mark.

Sorry you’re seeing this, as it looks like your account does NOT have an Event Aggregator license (correct me if this is wrong).

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

Let us know what you find out.

Thanks.

[Cliff]

Hi Jacob.

I was able to replicate this issue and have filed a bug report internally. Thanks for bringing it to our attention.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi David.

Sorry that other thread got closed without a resolution yet.

Our new Event Aggregator service (which you have been granted at https://theeventscalendar.com/license-keys/) replaces our iCal Importer and Facebook Importer plugins (now considered “legacy”).

Event Aggregator (EA) is much-improved when it comes to handling iCal/Gcal/etc feeds than iCal Importer was, but neither product offered a 2-way “sync” (just making sure we’re clear on that).

Please do switch to Event Aggregator and try things out and let me know how things go. I’m hoping to hear back a good report!

[Cliff]

Hi Lou.

I’m very glad you got the answer you were looking for. Thanks for letting me know you no longer need assistance with this issue.

Have a great day!

[Cliff]

Hi Samantha. Yikes!

That’s definitely not something I’m experiencing on my local testing site, and I haven’t heard others reporting this issue.

I’d suggest following our recommended troubleshooting steps:

It looks like you’ve got the latest versions of our plugins and WordPress core, which is good.

Please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi Julie.

Sorry you’re experiencing this.

If you created a ticket and added it to an event, it could be something simple like entering an invalid quantity available or entering the wrong start/end date for when the tickets are available. Or it could be that something else on your site is causing some incompatibility, which can be resolved by following our recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out. If you do need additional help, please provide a link to your event that should be displaying tickets and a screenshot of your wp-admin screen’s ticket-editing area.

Thanks.

[Cliff]

Hi Evan.

Thanks for your interest in our plugin suite.

I’ll try to answer each of your questions:

A. I believe this third-party plugin may be of interest to you: https://wordpress.org/plugins/venue-check/ (not coded or guaranteed by us). Note that it only works via wp-admin, not via our Community Events front-end form add-on, which it seems like you’re saying you want to use.

PRO’s Additional Fields may come in handy for the equipment checkboxes.

B. All events, whether submitted via wp-admin or Community Events front-end form, all end up in the same place–on the site’s calendar (unless they’re not in Published status)

This KB article may be of interest to you: https://theeventscalendar.com/knowledgebase/can-you-have-multiple-calendars/

C. I didn’t quite understand if there was a question in here. If you did just need RSVP/free tickets, we have a free Event Tickets plugin available too.

===

Summary:

• We don’t offer room/venue or equipment/resources reservation functionality.
• The Events Calendar core/free plugin is required to run any of our add-ons. It sounds like you may be interested in our PRO and Community Events add-ons. You may also be interested in our Bundles.
• If your non-profit will be our direct customer, your non-profit organization may be interested in our Do you offer discounts for nonprofit organizations? help article.
• Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Cliff]

Hi Milan / Vaclav.

Sorry you’re experiencing this. It’s not something we’ve seen an issue with. Therefore, I’d suggest following our recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Author]

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