Tickets not publishing on events page

[Julie Danskin]

Hi there

I have just started using Event Tickets Plus using WooCommerce, and have gone through the tutorial in creating different ticket types, and when I go into WooCommerce the product appears to be published. However when I go to view the Event page the ‘Buy Tickets’ option doesn’t appear at all –

I’m really confused as to why it isn’t showing up since all the information seems to be there!

Any help greatly appreciated

• This topic was modified 9 years, 7 months ago by Julie Danskin.

[Cliff]

Hi Julie.

Sorry you’re experiencing this.

If you created a ticket and added it to an event, it could be something simple like entering an invalid quantity available or entering the wrong start/end date for when the tickets are available. Or it could be that something else on your site is causing some incompatibility, which can be resolved by following our recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out. If you do need additional help, please provide a link to your event that should be displaying tickets and a screenshot of your wp-admin screen’s ticket-editing area.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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