[Cliff]

Hi, Lori. Our plugin creates one master calendar, but you can create the appearance of multiple calendars by using Event Categories.

Examples:

• main/master calendar where all the site’s events appear: http://wpshindig.com/events/
• WP Meetups category calendar: http://wpshindig.com/events/category/wp-meetups/
• Learning category calendar: http://wpshindig.com/events/category/learning/

There are additional methods and documentation at our Can You Have Multiple Calendars? KB article.

Please let me know if this clarifies things for you.

[Cliff]

Hi, Ryan. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

 

Firstly, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and, if possible, deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Emily. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

 

Please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Sascha.

That text comes from this file: /wp-content/plugins/event-tickets/src/views/tickets/orders-link.php

Look on Line 45 for the start of that output.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

To be clear, I didn’t offer a copy/paste solution; I only pointed you (or your developers) in the right direction. But, yes, you’re welcome.

[Cliff]

Thanks. I found that image comes from /wp-content/plugins/the-events-calendar/vendor/chosen/public/[email protected], which is set as the background-image for .chosen-container-single .chosen-search input[type=text]

The background-position CSS that changes how this sprite image appears is from /wp-content/themes/kulturenso/css/base.css?ver=2 — #top input[type=”text”] –> https://cl.ly/1S002G1K3v26

You, your own developer, or your theme author would need to add your own fix/override for this (don’t forget the variety of media queries too), but this should get you a long way toward that resolution. 🙂

[Cliff]

You’re welcome. Have a great rest of your week.

Feel free to open a new thread in the future if you have any other questions.

[Cliff]

Oh, okay. I saw you posted this in the Community Events (CE) forum, but I’ve now moved it to the correct forum since I see you actually don’t have CE. Sorry about missing that detail.

Could you please provide me a screenshot of what you’re seeing and annotate what you’re expecting to see there? A video screen capture would be fine too.

Ultimately, I’d guess there’s a plugin or theme conflict here so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Thanks, Steve.

Sorry you didn’t get that prompt. We have this KB article that might help: Moving to Event Aggregator

Please let me know if you have any follow-up questions on this topic.

[Cliff]

I’m glad you were able to get something working for your use case.

Thanks for the update.

Have a great rest of your week.

[Cliff]

It could be that you have caching in place and didn’t clear that after adding this CSS, or it could be that you didn’t paste it in the right location.

How did you try adding it?

[Cliff]

Thanks for sharing that information, David.

Please email your situation, along with a link to this forum thread and as much information as possible about the current site and, if available, the previously-registered email address or user information, to this address: 

They should be able to handle your request there.

Thanks!

[Cliff]

Randy, thanks for your effort here.

If this is to be believed (I don’t know for sure), I’d suggest passing these WP_DEBUG messages along to your web host and asking them about your MySQL and PHP versions.

Personally, I’d strongly recommend against having a subdomain solely for the events part of your website (in the case of using The Events Calendar or another WordPress plugin instead of a SaaS alternative that may force you to do so). It’d likely be more maintenance, more troublesome, and worse for SEO in the long-term.

We do have this Performance Considerations KB article that may be of interest to you. Again, I’d recommend discussing these debug messages with your web host.

Please let me know what you find out from them.

[Cliff]

I’m sorry but we cannot go that route. We make it a practice to NOT login to customers’ sites (and if we make an exception, we never make any changes to the site, which is what’s likely required in this case).

Please at least report the wp-user-frontend-pro WP_DEBUG messages you’re receiving to that plugin’s author.

[Cliff]

@barback, I can share that this particular bug was logged internally 10 days ago and is scheduled to be fixed soon.

However, I cannot guarantee any prior versions were completely bug-free for EDD, especially in combination with the latest version of Event Tickets core/free plugin.

I hope this helps in some way.

[Author]

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