Cannot Add Events to Calendar

[Randy]

I am using the Fox Magazine Theme by withemes on my WP site (www.socialbutterflymagazine.com). It is currently running really slow and sending numerous processes to the database (which is what GoDaddy told me). I had a similar problem with the same site when I was using a different theme. The issue at that time was the Events Calendar Pro plugin. At that time GoDaddy said that it was an issue with the theme and The Events Calendar Pro plugin. The Events Calendar Pro Plugin was continually sending processes to the database which caused the site to crash.

– Currently, there are numerous processes being sent to the database again, but not crashing the site entirely.

– I cannot add events to my Events Calendar Pro. I need to make one update to this plugin, it recommended to export the site before I do that. But I am not able to Export the site either. GoDaddy turned off all plugins and I was still not able to export. I was only able to export when they turned off the Fox Magazine theme.

There are definitly issues with both the theme and the Events Calendar Pro Plugin at this point. I am not able to figure out what is causeing each issue. Does the Events Calendar Pro not work with the Fox Magazine Theme by withemes? Any insight or guidence would be appreciated!

Thank you!

Jeanette

[Cliff]

Hi, Randy.

Sorry you’ve been having to deal with this. I haven’t personally heard of this theme.

We do not provide theme-specific help, per our Scope of Support / Terms, unless it’s a WordPress default theme like TwentyFourteen, TwentyFifteen, TwentySixteen, etc.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers. Of course, you could contact your theme support or you could just use a different theme.

Thank you very much for your understanding.

[Randy]

This reply is private.

[Cliff]

Some of our users have 10,000+ events and some experience performance issues without very many events. Each site setup and usage is different.

It’s hard to tell if this is your issue or not (and this might have been the issue you mentioned fixing previously, about 2 months ago), but, once you verify you’re on the latest versions, please do strongly consider trying the fix for runaway recurring events.

You can reference this plugin to help determine if this is your problem and how to go about resolving it in your database: tribe-extension-recurring-cleanup (Recurring Events fixer plugin wp-admin page preview)

If that’s not your issue, please reference https://theeventscalendar.com/knowledgebase/performance-considerations/ and let me know if you have any follow-up on this topic.

Thanks.

[Randy]

This reply is private.

[Cliff]

Thanks for that jam-packed update.

Please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while in wp-admin, changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

WP_DEBUG messages would be the first place to look for big errors/issues like this.

[Randy]

This reply is private.

[Cliff]

Randy, thanks for your effort here.

If this is to be believed (I don’t know for sure), I’d suggest passing these WP_DEBUG messages along to your web host and asking them about your MySQL and PHP versions.

Personally, I’d strongly recommend against having a subdomain solely for the events part of your website (in the case of using The Events Calendar or another WordPress plugin instead of a SaaS alternative that may force you to do so). It’d likely be more maintenance, more troublesome, and worse for SEO in the long-term.

We do have this Performance Considerations KB article that may be of interest to you. Again, I’d recommend discussing these debug messages with your web host.

Please let me know what you find out from them.

[Randy]

This reply is private.

[Cliff]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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