[Cliff]

Hi, John. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

(skip this step for now if you want…) If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your full System Information. That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi. Thanks for your question.

You could use the Day View, like http://wpshindig.com/events/today/, or maybe use the tribe_events shortcode to output a display to your liking.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

I believe you’re requesting the same thing as one of our existing feature requests:

• https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/11454441-allow-print-or-xls-export (see the Gist link there)
• https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/6297244-frontend-export-of-calendar-events-to-pdf

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

[Cliff]

Hi, Oliver.

We have this information regarding translations:

• Translating the premium plugins
• Translating The Events Calendar (free/core plugin)
• How to Override Plugin Language Files (custom language files on your own site)
• Customizing/Changing any bit of text (actual code snippet is at the very bottom)

Please let me know if you need any further assistance.

[Cliff]

Hi, Marc.

Thanks for all the details.

I’m not a composer or WP-CLI expert, but here’s our current version’s GitHub link: https://github.com/moderntribe/the-events-calendar/tree/4.4.0.1

I see there is a composer.json file and that it was last updated November 4, 2016.

There’s also a composer.lock file at https://github.com/moderntribe/the-events-calendar/blob/4.4.0.1/composer.lock that was last modified in December.

Do you see anything suspect with either of these or have you noticed issues before/after these modified dates?

[Cliff]

Hi, Michael.

It sounds like you have a solid grasp on the current workings of recurring events (including breaking from series)… so the answer is “no”. Sorry, this isn’t currently supported. (Although it may be helpful for you to know that the existing recurring events infrastructure uses WordPress’ Parent-Child relationship for the Series/Parent and each occurrence/Child.)

However, the good news is that we are refactoring all the code around recurring events so that our own tickets solution (Event Tickets / Event Tickets Plus) can work for each instance within a series of events. I don’t know if PRO’s Additional Fields or WordPress’ Custom Fields will benefit from this new infrastructure, but I’d guess so.

Anyway, I’d suggest adding your vote to this existing feature request: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets

And as far as expected release date, I really can’t say but I’d guess sometime 2017.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Thomas.

I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/5678413-embed-calendar-on-other-web-sites

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

My personal idea for this would be to add a query parameter to the URL, like http://wpshindig.com/events/?iframe=1, and if that is true, then you could not load the site’s header, sidebar, and footer. This could be via CSS or maybe via PHP.

However, the iframe size may still be an issue when a visitor clicks from the full Month View into an Event Single view… but maybe an iframe buster could be used so that all links open in a new window (although that may not be ideal for all use cases).

Anyway, if you want to move in that direction yourself instead of waiting for the possibility for that feature request to be released (if ever), you may want to ask your developer or reference our documentation and list of known customizers.

I hope this information helps. Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Joe.

I’m guessing this is something custom from your theme.

Here’s a screenshot from my local testing site running Twenty Seventeen: https://cl.ly/0l2K2U3T320E

Notice the Continue Reading link does go to the event’s single page.

Also, that Continue Reading link only appears if the Event Description is too long to display in the pop-up preview box.

Therefore, if you have a More Info link appearing on all your Month View pop-ups, that’s not from our plugins.

Please let me know what you find out in your testing.

[Cliff]

Hi, David.

In our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread for your additional questions from this thread. Thanks for your understanding, and I’ll answer only your first question:

Could you please specify what you mean when you say “new order from the WooCommerce admin”?

The only way tickets should be purchased is via the single event view of each event. Are you doing something different than that?

If you share an annotated screenshot or video screen capture, it might help communicate what you’re seeing and what exactly the issue is.

[Cliff]

Hi, Brian. Sorry you’re experiencing this.

Just to clarify, is it happening for EVERY ticket or just SOME tickets?

If it’s every ticket, that’d be a new bug for us to try to replicate.

If it’s only some purchasers’ Attendee Meta information not coming through, it could be because they don’t have JavaScript enabled or they add a ticket to their cart and then wait a long time (longer than the cookie’s expiration) and then complete checkout anyway, or possibly another issue.

Please let me know your findings. Thanks.

[Cliff]

Hi. It’s likely a CSS issue from your theme or another plugin.

Could you please provide a link to one of your single event pages that has this issue?

[Cliff]

Hi, Chloe.

I submitted this to be fixed via https://github.com/moderntribe/the-events-calendar/pull/1252/files

You could make that same edit in your own plugin files if you feel comfortable doing so. Then an eventual future version will already have it in place.

Please let me know how this goes for you.

[Cliff]

Hi, Dietmar. Sorry you’re experiencing this.

I tested this with the latest versions of all our plugins (our demo site isn’t always on the cutting edge) and couldn’t replicate the issue: https://cl.ly/252E2E0p2U1m

Since this isn’t currently a known issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi. Our plugin creates one master calendar, but you can create the appearance of multiple calendars by using Event Categories.

Examples:

• main/master calendar where all the site’s events appear: http://wpshindig.com/events/
• WP Meetups category calendar: http://wpshindig.com/events/category/wp-meetups/
• Learning category calendar: http://wpshindig.com/events/category/learning/

There are additional methods and documentation at our Can You Have Multiple Calendars? KB article.

If you want your site users (not the typical Administrator, Editor, Author users) to be able to create new events, you might be interested in our Community Events add-on.

Our PRO add-on has many features, but one that you sound interested in is enabling Venue pages, such as http://wpshindig.com/venue/information-cultural-exchange/

You could use one of our plugin’s widgets or shortcodes to display our plugin’s content throughout your site.

If you’re interested in buying multiple add-ons, you may be interested in one of our discounted Bundles.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Sanjar.

We do not claim any specific integration with Visual Composer or any other page builder. However, you could use one of our plugin’s widgets or shortcodes with pretty much any other plugin.

We recently released this new feature, which may be just what you’re asking for: https://theeventscalendar.com/knowledgebase/embedding-single-events-tribe_event_inline-shortcode/

We have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Author]

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