Missing text in recurring event tooltip

[Christian]

Text is missing in new version of event calendar pro(Version 4.4).
Same issue is available on your demo website.
URL: http://wpshindig.com/event/code-coffee-code-learn-share/2017-01-19/

Please see screenshot for more details.

[Christian]

Screenshot is attached here.

[Cliff]

Hi, Dietmar. Sorry you’re experiencing this.

I tested this with the latest versions of all our plugins (our demo site isn’t always on the cutting edge) and couldn’t replicate the issue: https://cl.ly/252E2E0p2U1m

Since this isn’t currently a known issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Christian]

Hi Cliff,

Firstly thanks for your quick reply. I will check as per your given steps. But before that I found that this issue happens only for old entries, for new entries it works fine. And my project has all updated version of the event calendar, event calendar pro and filter bar, and with this wordpress is also up to date.

I checked database for old entries and noticed that in new version of event calendar pro(Version 4.4) the format of recurring rules are changed. I compared entries with Version 4.2.5. Below you can see both the results.

Meta information of recurring Event:
Version 4.4
a:3:{s:5:”rules”;a:1:{i:0;a:6:{s:4:”type”;s:6:”Custom”;s:6:”custom”;a:3:{s:8:”interval”;s:1:”1″;s:9:”same-time”;s:3:”yes”;s:4:”type”;s:5:”Daily”;}s:8:”end-type”;s:2:”On”;s:3:”end”;s:10:”2017-01-29″;s:14:”EventStartDate”;s:19:”2017-01-19 09:00:00″;s:12:”EventEndDate”;s:19:”2017-01-19 11:00:00″;}}s:10:”exclusions”;a:0:{}s:11:”description”;N;}

Version 4.2.5
a:3:{s:5:”rules”;a:1:{i:0;a:6:{s:4:”type”;s:9:”Every Day”;s:8:”end-type”;s:2:”On”;s:3:”end”;s:10:”2017-01-29″;s:9:”end-count”;s:0:””;s:14:”EventStartDate”;s:19:”2017-01-19 09:00:00″;s:12:”EventEndDate”;s:19:”2017-01-19 11:00:00″;}}s:10:”exclusions”;a:0:{}s:11:”description”;N;}

I believe new code works only for new entries but if there are any existing entries then it fails.
I hope above my search is helpful for you.

[Cliff]

Thanks for that detailed information.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They’re working on it but it’s a complex issue so I’m unsure how long it will take.

We’ve noticed that Weekly and Daily recurrences only got migrated over partially. Yours is the first report of the issue with a Custom recurrence, but I’ve passed your report along to our developers handling this issue.

I apologize for this issue and appreciate your understanding and patience.

[Nico]

Hey,

Just wanted to share with you that a new maintenance release (for the Week of 12th June 2017) is out, including a fix for this issue ?

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-12th-june-2017/

Please update the plugins and let us know if the fix works for your site,
Best,
Nico

[Christian]

Issue is solved now. Thanks for your support.

[Cliff]

I’m glad to hear it’s working now. Thanks for confirming!

[Author]

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