[Cliff]

Lucy, this bug fix has not yet been released.

Please refer back to my previous replies stating this thread will receive an update once the bug fix is released (not that this bug fix would be in the next update).

I know it can be frustrating waiting for bug fixes (whether this one or another), but on any given day we already have plans a few weeks out for the next release(s), plus our developers are always juggling the priority of various bugs that are newly discovered.

https://theeventscalendar.com/release-schedule/ may provide some additional context, but what I’ve stated in this thread is specific to this issue.

We really do appreciate your understanding and patience. I do hope this is fixed soon for you.

[Cliff]

Thanks for that information.

Since you do have a WP_DEBUG message:

PHP Notice: Undefined offset: 0 in /wp-includes/capabilities.php on line 122

You should follow our Testing for Conflicts Guide until that issue goes away (no longer producing a WP_DEBUG message when visiting the page or doing the action that was generating the message) in order to determine which theme/plugin(s) was causing it.

[Cliff]

Hi, Adam. The private replies in that thread didn’t include any helpful information.

We do have this KB article: https://theeventscalendar.com/knowledgebase/removing-export-links-event-views/

However, I tested its plugin with the latest version of The Events Calendar and it didn’t work.

I couldn’t figure it out just yet so I’ve asked one of our developers for assistance. We’ll get you an answer within the next couple of days. Thanks for your understanding and patience.

[Cliff]

Hi, Sophia.

Yes, we run all support through our forums (and, on rare occasion, email).

You can see your order history at the bottom of https://theeventscalendar.com/my-account/

I show you have a current license for Eventbrite Tickets and not for Event Tickets Plus.

Please let me know if you still need assistance with this (maybe someone else on our team already handled it?)

Thank you.

[Cliff]

Hi, Barbara. Thanks for your detailed inquiry.

We only provide support (technical support and plugin updates) to the logged-in user (whomever has purchased from us), and not to their customers.

Therefore, it sounds like you will need to purchase your own copies directly from us if they won’t be renewing those for you.

1. The Events Calendar is a free plugin.
2. I’m guessing that’s this plugin: https://wordpress.org/plugins/the-events-calendar-outlook-import-fix/ (third-party, not guaranteed or supported by us)
3. The Events Calendar PRO add-on page has pricing details
4. Filter Bar add-on page has pricing details

Please also reference https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

I’d guess you’ll be good with just the Personal license level for PRO and Filter Bar. Plus, if you have your own account, you’ll be able to obtain support directly from us in addition to the automatic updates you’re already receiving.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Matt.

I tried https://business.facebook.com/events/1659537004340651/ in Event Aggregator’s Preview and it came through just fine… so I’d say you’re good to go.

However, if you’re using the legacy Facebook Importer plugin instead of Event Aggregator, I cannot guarantee things will work there, as that plugin is no longer maintained.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Craig.

Sorry you’re experiencing this.

I’ll close this duplicate thread since it looks like the thread you linked to is being handled just fine.

I hope that gets resolved soon for you.

Thanks for your understanding and patience.

[Cliff]

Hi, Chris.

Could you please provide a link to view this in action? Also, if you share an annotated screenshot or video screen capture, it might help communicate what you’re seeing and what exactly the issue is so I can do my best to help.

[Cliff]

Hi.

I visited https://www.eventbrite.com/e/the-wedding-photography-workshop-with-joe-mirta-barnet-pas-tickets-31072064381 and the cover photo there is this image: https://img.evbuc.com/https%3A%2F%2Fcdn.evbuc.com%2Fimages%2F27221507%2F31990292419%2F1%2Foriginal.jpg?w=800&rect=0%2C323%2C2100%2C1050&s=d3b61fc3c639defc05175c13420d7329 (this image is 800×400).

The image displayed at your site is http://www.samysphotoschool.com/wp-content/uploads/2017/01/31072064381-27221507-1.jpg, which is 400×200.

It’s not blurry when displayed in its native size; it’s blurry on your site because it’s displayed in a larger format than its native size.

Of course, the issue then is that it imported 400×200 instead of at least 800×400…

So I imported that event to my own local testing site and it added /wp-content/uploads/31072064381-27221507.jpg to my Media Library and that image is indeed 400×200, just like your site’s…

I didn’t find anything helpful at https://www.eventbrite.com/developer/v3/response_formats/image/, but if you load this in your browser (the API call our plugin makes) — https://www.eventbriteapi.com/v3/events/31072064381/?token=[Your personal OAuth token]&expand=ticket_classes,organizer,venue,logo — you’ll be able to find “logo” (Eventbrite’s term for the event’s featured image), “200”, and “jpg” on that page — or just see this short video demonstration: https://cl.ly/3V3Q2t3o0Z1r

(You can get Your personal OAuth token at https://www.eventbrite.com/myaccount/apps/)

Changing line 699 of /wp-content/plugins/the-events-calendar-eventbrite-tickets/src/Tribe/API.php from
$tmp = download_url( $event->logo->url );
to
$tmp = download_url( $event->logo->original->url );
solved the issue in my testing.

(Please note that if you make this change in the core plugin file, it will be overwritten anytime you update the Eventbrite Tickets plugin, and you’ll lose your custom edit.)

I’ve passed this information along to our developers, and I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi, Eileen.

Each site in a multisite network counts as 1 site. Therefore, if you have a multisite network of just 1 site (not sure why you would), you could use the Personal license. If you have 3 sites on a network, you could use the Business license, etc.

Specific to your network, you are reading that KB article correctly. I believe this is the FAQ that directly answers your question: https://cl.ly/0x2T0I3t023O

You can reference these resources to obtain the latest version and possibly do a manual update to avoid the warnings about an update being available but not being allowed to update automatically:

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• TEC Manual Updates

Please delete The Events Calendar and install a fresh version from the wp-admin plugin installer.

===

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

===

In our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread for your additional questions from this thread. Thanks for your understanding, and I’ll answer only your first question about updating the plugin on your multisite network (and its staging site).

===

Please let me know how this goes for you.

Thanks.

[Cliff]

Hi, Adam.

We updated Isotope for the first time in 3 years, from v1.5.25 to v3.0.2, which is their current version. Please reference their documentation.

You can see our Photo view in action at http://wpshindig.com/events/photo/, and I do see 3 columns there and also on my localhost testing site.

Your production site doesn’t display your Photo View for me at all: https://cl.ly/1c280K322G3h

It sure seems to me like this is a theme or plugin conflict, so I’d suggest following these recommended troubleshooting steps for your own site:

Could you please make sure all your Modern Tribe plugins (and WordPress core, and your theme in this case) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Chris.

Sorry you’re experiencing this; I know it can be frustrating.

Although we didn’t write it, please check out http://tangerinemoons.com/using-wordpress-w3-total-cache-modern-tribes-event-calendar/ (third-party, not guaranteed or supported by us)

This might also be relevant: https://theeventscalendar.com/knowledgebase/problems-with-minification/

Please let me know how this goes for you.

[Cliff]

This reply is private.

[Cliff]

This reply is private.

[Cliff]

Hi, Riccardo.

I believe this is exactly what you asked for:

https://gist.github.com/cliffordp/66bf05df61ee269c60ff20d6f39e2cab

Or this might be a different way to handle your situation:

https://gist.github.com/cliffordp/f148a9cacd726e5a86ffeda2d2e204c1

Please let me know how this goes for you.

[Author]

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