License Key Use in Multisite on WP Engine

[Eileen]

Just to verify, based upon this knowledge base article https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/ the license key is not supported in a staging environment for multisite with subdomains, correct? So everything looks fine on my main site, but on staging I get an error that I cannot update the plugin and I am out of license keys. They only method to test then is to activate the plugin one site at a time in staging, or you get this error when using the customizer?

[Cliff]

Hi, Eileen.

Each site in a multisite network counts as 1 site. Therefore, if you have a multisite network of just 1 site (not sure why you would), you could use the Personal license. If you have 3 sites on a network, you could use the Business license, etc.

Specific to your network, you are reading that KB article correctly. I believe this is the FAQ that directly answers your question: https://cl.ly/0x2T0I3t023O

You can reference these resources to obtain the latest version and possibly do a manual update to avoid the warnings about an update being available but not being allowed to update automatically:

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• TEC Manual Updates

Please delete The Events Calendar and install a fresh version from the wp-admin plugin installer.

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Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

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In our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread for your additional questions from this thread. Thanks for your understanding, and I’ll answer only your first question about updating the plugin on your multisite network (and its staging site).

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Please let me know how this goes for you.

Thanks.

[Eileen]

Thank you for your response, Cliff. I do not think I would need to do a manual update because the issue isn’t so much seeing the warning, as it is the plugin information not showing up on the website pages. At the moment with the most current version, my work-around will be to activate and deactivate the plugin by site for testing as needed when using staging. Not a huge issue for me as each subsite is the same codebase, but I could see how that would not be ideal for other multisites.

Cheers!
Eileen

[Cliff]

Eileen, I’m sorry but I don’t believe I’m understanding your question. How is a license key issue related to the screenshot you shared in the initial message? (They don’t appear to be related in any way.)

Please re-state the core issue you’re wanting help with — is it that error message is causing issues on your site, or that you’re concerned about messages in wp-admin about licensing?

Thanks very much.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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