Cliff

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Viewing 15 posts - 5,086 through 5,100 (of 10,686 total)
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  • in reply to: Testing for Events list or single page #1233211
    Cliff
    Member

    Hi. Sure thing. Hopefully this helps:

    I hope this helps you along your way…

    in reply to: Offline QR code check-in #1233207
    Cliff
    Member

    Hi, Bryan.

    If I remember correctly, another user I helped quite a while ago (1-3 months ago) used an app that had some sort of offline functionality or a history of URLs visited that could be exported (presumably even if offline or the page didn’t load correctly). You might try searching through our forums for mention of that app.

    However, no, we do not have a dedicated tickets/QR code scanning app and do not have offline functionality at this time.

    I believe you’re requesting the same thing as one of our existing feature requests:

    Please do add your vote(s) there.

    This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

    Thank you.

    Cliff
    Member

    Hi. Thanks for your question. We do not have this feature available.

    You might be requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17840326-make-filter-bar-compatible-with-shortcoded-calenda

    If so, please do add your vote there. This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

    If, instead, you’re wanting to load the Tribe Bar (search and view switcher) and/or Filter Bar without also displaying a calendar, then you could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ <u>UserVoice page</u>.

    This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

    If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

    Thank you.

    in reply to: QR.php override #1233203
    Cliff
    Member

    Hi, Bram.

    If I am understanding your question fully, you could remove this action and add your own:

    add_action( 'tribe_tickets_ticket_email_ticket_bottom', array( $this, 'inject_qr' ) ); from /wp-content/plugins/event-tickets-plus/src/Tribe/QR.php

    If that doesn’t answer your question, please provide your full code and I’ll see if I can help further with your customization.

    Also, FYI, you might be requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/5486386-tickets-attached-to-emails-as-pdfs

    Please do add your vote there.

    This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

    Thank you.

    in reply to: Venue Duplicates #1233175
    Cliff
    Member

    That sounds like it would be a bug.

    Could you please provide me the Eventbrite event link(s) so I can try to replicate the issue?

    Also, is it happening for all venue names or maybe only for ones that contain certain characters (like em dash vs en dash)?

    in reply to: Community Events not entry form not working. #1233171
    Cliff
    Member

    Thanks for this follow-up information.

    Is SOHO Theme the thing that is adding the invertHover jQuery plugin?

    If yes, then please address the issue with SOHO Theme’s support team.

    As stated at the end of that thread you linked to, we cannot troubleshoot compatibility specific to your SOHO Theme, but you might want to provide their support with a .zip of our Community Events plugin and have them do their own testing on it.

    Please let me know how this goes for you.

    in reply to: Lost Ticket When Break From Series #1233170
    Cliff
    Member

    I’m not completely following your example, but the “all I care about” part is exactly what ” our ticketing plugins do not currently support PRO’s recurring events functionality” means…

    I’m sorry this functionality does not exist at this time.

    Please let me know if you think there’s anything more I can help with here.

    in reply to: Restrict attendee to one per rsvp #1233168
    Cliff
    Member

    Dirk, in our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future. Thanks for your understanding.

    1)

    I’m glad you got it working.

    2)

    At the Attendees Report, the 3rd column has “View details ▼” — click that to display Event Tickets Plus’ attendee meta information per ticket.

    3)

    Here’s some CSS if you want it to affect all events’ tickets:

    body.single-tribe_events .tribe-event-tickets-plus-meta-attendee header {
    display: none;
    }

    Please let me know how this goes for you.

    in reply to: 2 Day Workshop on Both Sat #1233163
    Cliff
    Member

    I got 2 screenshots from you, the only difference being the All Day checkbox being checked.

    Either way, you created 1 event that is lasting 8 days.

    I know you don’t have Events Calendar PRO add-on, but it may be relevant here inasmuch to say that, unfortunately, our ticketing plugins do not support PRO’s recurring events functionality.

    I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets — Please do add your vote.

    One workaround idea is to create two separate events and then add tickets to each single/standalone event.

    Or, if it’s 1 ticket to get in both days, you could add a ticket to the March 25 event and have the April 1 event say to go buy tickets at link to the March 25 event URL. Just note that if you add the tickets to March 25 instead of April 1, tickets will no longer be able to be purchased after the event expires (e.g. March 26). So if it’s the same price to buy a ticket on March 26 to only attend April 1 (for someone who never attended March 25’s event), then maybe do the inverse and add the tickets to April 1 instead of March 25.

    Let me know if you have any other questions.

    in reply to: Facebook Discovery URL returns no events #1233159
    Cliff
    Member

    I’ve reported this to our developers. To confirm, do you see the same results as I do: https://cl.ly/0b0O0Z1Q2p35 (I’m just curious if it’s personalized at all)?

    Could you also provide step-by-step or video screencast of how you generated this URL?

    I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

    I apologize for this issue and appreciate your understanding and patience.

    in reply to: Users cannot create new Venues #1233128
    Cliff
    Member

    Fraser,

    I tested and wasn’t able to replicate this behavior. With that box checked in the Community Events settings, Subscriber users were not able to edit events they created, but Author-level users were. (Note: I don’t believe checking that box actually affects anything, which would potentially be considered a bug.)

    I believe the applicable code here is userCanEdit() from /wp-content/plugins/the-events-calendar-community-events/src/Tribe/Main.php

    It checks if the current user has ‘edit_post’ capability, which you can reference at https://codex.wordpress.org/Roles_and_Capabilities#Capability_vs._Role_Table

    If you’d like to view/edit the capabilities (who can do what), you may choose to consider custom code or possibly a plugin like User Role Editor (we cannot guarantee its compatibility but it generally considered a reliable plugin).

    Please let me know how this goes for you.

    in reply to: Event custom meta fields for WP_Query #1233113
    Cliff
    Member

    It depends where and when you’re trying to use this, but you may be interested in using event_start_timestamp() from /wp-content/plugins/the-events-calendar/src/Tribe/Timezones.php

    Or tribe_format_date(), which uses date_i18n().

    Anyway, let me know if I can be of further help.

    in reply to: Having Issue with Event Tickets #1233107
    Cliff
    Member

    Interesting. We have many, many customers who use Event Tickets / Event Tickets Plus along with WooCommerce without having this issue… so maybe your theme adds some code if it detects WooCommerce is active.

    Regardless, I’m glad things are working well for you now. 🙂

    in reply to: Call event title outside of single-event.php page #1232559
    Cliff
    Member

    Hi, Kari.

    I’m unsure if you’re overriding our template files or doing something else.

    I see our /wp-content/plugins/the-events-calendar/src/views/single-event.php file does use the_title() so I’d expect it to work in your template override as well.

    If, however, you’re trying to output it elsewhere, you might want to see if the post/event ID is available and then use something like this (untested code):

    https://gist.github.com/cliffordp/b6617db59f26c20544fcde3954c87028

    Please let me know how things go for you.

    in reply to: Community Events not entry form not working. #1232555
    Cliff
    Member

    Hi, Mike. Sorry you’re experiencing this.

    This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

    There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

    Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

    If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

    If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

    Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

    You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

    Let us know what you find out.

    Thanks.

Viewing 15 posts - 5,086 through 5,100 (of 10,686 total)