Community Events not entry form not working.

[Mike]

On the page where you would enter an event, some of the buttons are dead and you can’t write anything in some of the text boxes. It use to work great about two weeks ago.

[Mike]

attached is what the error console showed

[Cliff]

Hi, Mike. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Mike]

Hi Cliff,

Actually, it is the exact same issue reported in this thread: https://theeventscalendar.com/support/forums/topic/add-event-issue-dropdown-boxes-not-working/ except we are using the SOHO Theme. The conflict appears to be with the “invertHover” jquery plugin. We are running the current version of your plugin. The one that was released last night but the issue still exists.

[Cliff]

Thanks for this follow-up information.

Is SOHO Theme the thing that is adding the invertHover jQuery plugin?

If yes, then please address the issue with SOHO Theme’s support team.

As stated at the end of that thread you linked to, we cannot troubleshoot compatibility specific to your SOHO Theme, but you might want to provide their support with a .zip of our Community Events plugin and have them do their own testing on it.

Please let me know how this goes for you.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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