[Cliff]

If you agree, please provide me administrator-level login credentials in a Private Reply (which cannot be done via email).

Although I will not be modifying any settings, before sharing credentials, please ensure you have restorable database and file backups.

[Cliff]

Thanks for the thoughtful reply, Flo.

We do plan to add this functionality but not in the near-term.

If applicable, please complete our Refund Request Form and link back to this thread for reference.

I hope this helps. Let me know if you have any follow-up questions about this topic.

[Cliff]

In our Help Desk we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future.

A) Please check out https://theeventscalendar.com/extensions/remove-export-links/, and let me know how it works for you.

B) If you want to remove the featured event from the Single Event page, you could hide it with CSS or fully avoid it loading at all by doing a Template Override (our “how-to” walk-through video may prove helpful) of /wp-content/plugins/the-events-calendar/src/views/single-event.php

Find the tribe_event_featured_image part of that template and comment it out or just delete it, as you see fit. But make sure to put this customization in your child theme, not editing the plugin file directly.

Please let me know how all this goes for you.

[Cliff]

This reply is private.

[Cliff]

Thanks for your effort here. Please report back when you get a chance.

[Cliff]

Hi, Stephen. Thanks for your detailed request.

Finding things via the REST API is resourceful (so kudos!) but not the best way unless you’re talking from SiteA to SiteB. Within a single site, you should just use PHP.

Our plugins utilize WordPress standards (custom post types and postmeta).

To get the email for an Organizer with Post ID 281, you would do this:

$email = get_post_meta( 281, '_OrganizerEmail', true );

Once you have that, you might want to run it through sanitize_email() and then pass it to some part of wp_mail() — or just display it somewhere.

Hopefully this helps!

Please let me know how this goes for you.

[Cliff]

Hi, John. Sorry you’re experiencing this.

This isn’t currently a confirmed issue, and I didn’t see a link come through from you where I could see this in action.

I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please share (or re-share) your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Cliff]

Hi. Sorry you’re experiencing this, and thanks for the screenshot.

It looks like you have a customized version of our templates, either because of your theme or your own Template Overrides.

Per our Scope of Support / Terms, we do not provide assistance with such customizations or troubleshooting themes. However, our “how-to” walk-through video may prove helpful.

If doing template overrides, do make sure the PHP template file’s “@version” in the comments matches. If it doesn’t, that means your template override is based on an outdated template, which may be the cause of your issue.

If you don’t think this is your issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please share (or re-share) your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Cliff]

Hi, Flo. Thanks for your detailed messages. I did some digging and this is what I found out:

• The functionality looks like it got implemented, but the logic isn’t there so it really didn’t
• So we updated the code to back it out because it wasn’t ready for release
• But somehow that chunk of code didn’t fully get merged into the release like it was supposed to
• I compared their pull request vs what’s in the current plugin code — and double-checked with our developers — and it turns out that chunk of code got merged in one place but not the other (the one that makes it to the .zip files that get released to users)

Therefore, going forward, know that we have this functionality — the ability to limit the allowed purchase quantity per ticket — as a logged feature request, but it’s not currently available. The idea is to allow limiting the allowed purchase quantity per ticket or per event, per logged-in user.

Please add your vote to https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/18616273-limit-rsvp-or-woocommerce-ticket-registration-to-o

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Heinz. Sorry you’re experiencing this.

Would you be able to share a screenshot, screen capture video, and/or relevant URLs to clarify exactly what’s happening here — specifically the error message you’re receiving and what you do to cause the error?

[Cliff]

Hi. Thanks for your detailed question.

Sorry if things were not clear, but Filter Bar is a separate add-on.

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi. By default, Map View does display upcoming events.

Please reference https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/ if you need to get things setup.

Please let me know how this goes for you.

[Cliff]

I’m glad you were able to figure that out. Thanks for letting me know.

[Cliff]

Thanks for confirming. Sorry you’re experiencing this.

Since this isn’t currently a confirmed issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Cliff]

I heard back from our Director who said our plugins don’t have any issues complying, but we cannot state that they are compliant because actually complying is based on how you use the plugins.

I hope this helps.

[Author]

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