Woocommerce not integrating with tickets plus

[maienlinje.dk]

Hi!

I have just bought tickets plus in order for it to work with woocommerce. The ‘buy tickets’ field does not appear (see attached image)… Am i doing something wrong? I cannot find any help with this issue on your website.

Please help me fast. I am on a tight deadline!

Kind regards
Mai

[Cliff]

Hi. Sorry you’re experiencing this, and thanks for the screenshot.

It looks like you have a customized version of our templates, either because of your theme or your own Template Overrides.

Per our Scope of Support / Terms, we do not provide assistance with such customizations or troubleshooting themes. However, our “how-to” walk-through video may prove helpful.

If doing template overrides, do make sure the PHP template file’s “@version” in the comments matches. If it doesn’t, that means your template override is based on an outdated template, which may be the cause of your issue.

If you don’t think this is your issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please share (or re-share) your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[tracilondon]

I’d like to add a comment that may be of assistance, as I was experiencing a similar issue.

1) ensure that under Events > Settings > Tickets, you have “Enable Tribe Commerce” ticked ON.

2) I had initially set up Event Tickets Plus using just Tribe for payments, but then wanted to add in Woocommerce. I had several test tickets set up which were not showing Woocommerce options, but as soon as I entered a brand new ticket “from scratch”, it sorted things out – and I proved this by adding a new ticket (and getting to the Woocommerce cart as expected) but then after that, when I did a test purchase on an old event “pre-woocommerce”, it did not work in the same way.

These 2 things have meant things are now working correctly for me.

I hope that helps!
Tracey 🙂

[Cliff]

Thanks for sharing, Tracey.

Mai, let us know how things go.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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