[Cliff]

Oh, and also make sure you have the settings you want at wp-admin > Events > Settings > Imports tab > “Global Import Settings” section:

• Import Limit Type setting
• and Import Date Range Limit setting

Hope this helps!

[Cliff]

Hi, Cole. Thanks for your interest in our plugin suite.

Googling those, they look to be Canadian laws. We do not claim compliance with FOIP or PIPA… but that doesn’t mean we are not…

Sorry I don’t have a better answer for you. We do have GDPR compliance tools if that is applicable.

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Matthew and Mark. Please follow along this GIF to see how to import past events from any source: https://cl.ly/3S4236431f0b

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Sara. Thanks for the detailed question and sorry you’re experiencing this.

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue.

You should generate the debug.log file because you have that Events Debug Mode option enabled.

Please share your debug.log file after replicating the issue, either pasting its contents here or a Dropbox-type link to it.

Please also provide a copy of your theme’s .zip install file (unmodified from the theme author). This would need to be a download link.

[Cliff]

Hi, Juli.

“Use local time zones for each event” is the same (just renamed) as “Use manual time zones for each event”

Please do select that, and let me know how things work for you.

[Cliff]

Hi. Thanks for your detailed question.

We do not provide styling or theme integration support, per our Scope of Support / Terms.

If your two sites use different themes, plugins, or have different settings, your styling could be different.

If you’re using The Events Calendar Category Colors plugin, you might look into those settings for padding — or maybe the theme’s styling for buttons — or just add some new CSS to your new site.

You can add custom CSS code via your child theme’s style.css file, via WordPress 4.7’s Customizer CSS settings, or via a third-party plugin (not guaranteed or supported by us), like:

• SiteOrigin CSS (helps you visually build CSS selectors via its Inspector and Visual Editor, if that’ll help you)
• Simple Custom CSS
• Jetpack (supports regular CSS and the LESS and Sass pre-processors)

If you’re not a CSS expert, Jetpack’s Custom Design reference may prove helpful.

Please let me know how it goes for you.

[Cliff]

You’re welcome!

[Cliff]

Thanks for sharing.

When using WooCommerce, for example, you can offer check or cash payments: https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Thanks for the kind words. I’ve updated the KB article to be clearer and to add the snippet I came up with for you (FYI, I updated it to account for more things on an events’ /tickets page, so give it another look).

Regarding your code tweak, $current_user is an integer, which is why I wrapped the user_id in absint(), since it is a numeric string — which is why I was then able to use === instead of ==
(Obviously, you can stick with your preference.)

For the template override, see the top of the template’s comments; it tells you exactly where to put it.

Your table view screenshot of the [tribe-user-event-confirmations] template looks nice! You’re welcome to share your code for others once you’ve got it ready.

If you’re okay with it, maybe we could even enhance our template to be more like yours. You could just give me your template snippet and the okay here, or you could actually submit a pull request to https://github.com/moderntribe/event-tickets/blob/master/src/views/shortcodes/my-attendance-list.php

[Cliff]

Well, scratch that… we were able to replicate it.

Turns out we had to re-setup and index the site to fix.

Solution via WP-CLI (deletes index and rebuilds it): wp elasticpress index --setup

I’ve been told that it’s not a bug with our plugins or this extension, just a general data bug.

Please let me know how this goes for you.

[Cliff]

Hi. Thanks for your detailed messages.

I checked with the team and others using Elastic Events haven’t reported this, and we’re not experiencing it within our own usage of it.

Therefore, since this isn’t currently a confirmed issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please share (or re-share) your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Cliff]

Hi. Sorry about this.

To keep records clean (your receipt matches the product you received), we’ve simply issued a refund. Please purchase Events Calendar PRO (but do lookout for that potential bug in your shopping cart). If it happens again, please reply back here before finalizing your purchase.

Your Event Aggregator refund should complete within a week or so.

Please also reply back here if you are able to successfully purchase Events Calendar PRO.

[Cliff]

Hi, Tricia. I looked into your Event Aggregator (EA) usage, and saw you tried to import a URL with “embed” in it, which isn’t correct: https://calendar.google.com/calendar/embed?src=compassknox.com_jm0bchgcc5m1kghqr8niiou6as%40group.calendar.google.com&ctz=America%2FNew_York — because that’s for display. And this is the one from your screenshots.

Then you tried importing the iCalendar URL, which is correct: https://calendar.google.com/calendar/ical/compassknox.com_jm0bchgcc5m1kghqr8niiou6as%40group.calendar.google.com/public/basic.ics

So did this correctly-formatted URL import correctly for you?

P.S. I saw you imported it as iCalendar, but you should import that iCalendar URL as Google Calendar drop-down option. (Although either way should work.)

Looking forward to hearing back from you.

[Cliff]

Glad to hear and thanks for letting us know.

[Cliff]

You bet. Going over the top for you today!

Here’s another snippet to allow the attendee information to be viewable but not editable:

https://gist.github.com/cliffordp/5bf5a283b2b3ffaf64c119d86613ced0

Please reference https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/ for how to implement custom code snippets.

Give these snippets a snot and let me know how they go for you.

Also, please link me to where you saw mention of allowing/disallowing editing, as I’m unfamiliar with that reference.

Thank you.

[Author]

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