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Hi, Lindsey. Sorry for the delayed reply to you and that you’re experiencing this.
I haven’t seen anyone else report this behavior so I’d suggest following these recommended troubleshooting steps for your own site:
Please update to the latest versions of all your Modern Tribe plugins and WordPress core. Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.
Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while visiting Map View.
If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.
Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)
If you still need assistance with this, please share (or re-share) your System Information (while in Testing for Conflicts Mode) in a Private Reply.
That will give me a lot of extra information to help troubleshoot this.
Let us know what you find out.
Thanks.
Hi. Sorry you’re experiencing this. I tested on my computer and the same happens for me. Additionally, I didn’t see any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)
Since what your site is doing isn’t a confirmed issue, I’d suggest following these recommended troubleshooting steps for your own site:
There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
- Downloads / Version Numbers
- License Keys
- TEC Automatic Updates
- or TEC Manual Updates
- WordPress core updates
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.
Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).
If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.
Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)
Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.
If you still need assistance with this, please re-share your System Information (while in Testing for Conflicts Mode) in a Private Reply.
That will give me a lot of extra information to help troubleshoot this.
Let us know what you find out.
Thanks.
Thanks for your understanding.
(FYI: I have to reply to you to clear this out of my TODO queue 🙂
Have a great weekend!
Hi. Thanks for your detailed messages.
Please provide the following:
- link to the event
- screenshot of the wp-admin event edit screen, so I can see the event’s start/end settings
- screenshot of the wp-admin event edit screen’s ticket editing section for the ticket that is having this issue, so I can see the ticket’s settings
Hi. Unfortunately, I do not see a license for Events Calendar PRO in your account, just a license for Event Aggregator (EA) — Order #1591522 on August 6.
Please provide the Order Number if there’s another order you’re referring to.
Hi, Denise. If you’re using the wp-admin event edit screen, you should be able to use shortcodes, HTML, etc., as allowed by the editor.
Is this how you are trying to insert your custom button(s)?
Hi, Marco. I found this snippet from someone else that looks like what you want (note that it only applies to All Day events):
https://gist.github.com/jazbek/cd30fea9c9c46aeb134e
Please reference https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/ for how to implement custom code snippets.
Please let me know how this goes for you.
The developer said we didn’t actually test Elastic Events with Community Events, so I logged a bug ticket for them to do so.
I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.
I apologize for this issue and appreciate your understanding and patience.
