[Andras]

Hello Maria,

I’m sorry for the belated reply.

I checked with my colleague already on April 26. We did have issues with our refund request form, so your request unfortunately didn’t come through at the time. Nonetheless she has processed your request immediately and by now you the money should be back on your account.

Could you please confirm that to me so we can close this topic as resolved?

Thank you!
Andras

[Andras]

Hi Heikki,

Thanks for getting back to us on that!

Can we close this ticket as resolved?

Cheers,
Andras

[Andras]

Hi again Ken,

EC Pro has nothing to do with EA actually.

I just tested it with deactivated Pro and it also worked for me.

Not sure what could be the issue, but I’m happy to hear that at least site-activated works.

If you switch it back to network activated are you still experiencing the same as before?

A.

 

[Andras]

Hi Allan,

Thanks for getting in touch with us!

Let me try to help you wash those colors off. 😉

1) How can we tell who as paid in advance via PayPal and who selected “pay at pickup?” (it appears that we should create two different tickets so that they are identified on the Event/Attendees screen)

This is definitely one solution, and probably the best. You will need to set it up in a way that if people choose the ‘regular’ ticket, then they don’t get the option of ‘pay at pickup’ at checkout, and vice versa, when they choose that ‘pay at pickup’ ticket, then they don’t see a payment option at checkout.

Other option would be having only one ticket and then adding the payment option to the attendee list export with a customization. Or even better, you can add an attendee meta field to the ticket simply asking for ‘Are you going to pay at pickup? => Yes / No’, which will be automatically added to the export.

2) What is the process for “reviewing” the purchases so that they can be checked in?

There are no set processes from our side. Purchases and statuses are handled by WooCommerce (in your case). By default you will need to review the purchases and set them completed manually.

Or you can try this snippet which will set the status of all purchases to completed automatically:

https://docs.woocommerce.com/document/automatically-complete-orders/

3) How do we manage check-in at the event? (Use “search” every time someone checks in?)

Using search is one way.

You can print a list and search there.

Or you can use QR code check in. When a user purchases a ticket, then the ticket they receive via email contains a QR code. You can scan that with a QR code scanning app on a mobile phone and will check the user in.

For this you will need the following:

• make sure that the user’s order has been set to completed
• on the phone which you are using to check in, you have to be logged in to the admin dashboard as an admin (but at least editor I think)

Otherwise the QR check in will not work. I recommend you to test this before, to avoid any surprises.

In addition, the sort order on this page appears to be random

I believe the sorting is by purchase date / ticket number / order number. (These all should follow the same order.)

The summary on the Event Attendees screen says that all tickets are “awaiting review”

“awaiting review” signals that the WooCommerce order is in “processing” status, and not completed. Once you set the order to completed, then it will change here as well.

Note, currently we have a glitch where the change on the attendee list will take a couple minutes. Using this snippet in your functions.php file will fix that until we release a permanent fix.

add_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );
function custom_tickets_attendees_expire () {
// number of seconds
return 10;
}

How are we supposed to collect payment and mark attendance in the system with no sort method?

You will need to look up the WooCommerce order for the ticket and make changes to the order. However if it is already marked completed I’m not sure what else can be done.

If you can give me a detailed description of this scenario then I might be able to give you some ideas, but this is beyond our control.

Let me know if you have any follow-up questions.

Cheers,
Andras

[Andras]

Hi Shayne,

Thanks for reaching out to us!

We have a similar bug already on file.

As time passes, do the tickets disappear at some point?

The bug is that while the event uses the timezone you set for it (or the site timezone) the ticket sales date work based on UTC time.

Can you check if this is what’s happening for you as well?

Thanks,
Andras

[Andras]

Hi ugapresents,

Thanks for reaching out!

Please note that we are limited in supporting custiomizations like that as per our support policy.

Nonetheless I can give you some pointers to help you get started.

Here is an example snippet that changes the query in some way:

https://gist.github.com/andrasguseo/60cd347b4cb9e6cd70d10f64152e601a

You will need to include the custom taxonomy you created and modify the sorting at the end.

Let me know if this helps,

Cheers,
Andras

[Andras]

Hello Jeff,

Thanks for taking the time to jot down your thoughts, ideas, and feedback. Much appreciated.

Unfortunately we are unable to provide a user interface like iCal / Google Calendar / Outlook. This would likely require the overhaul of our entire plugin suite to which we do not have the resources at the moment. If you desperately would like an interface like that you can try to reach out to these developers and they might be able to help you out.

About the UI being slow, can you give me some details on what is slow exactly?

Also I would recommend this article:

The Events Calendar Performance Considerations – https://theeventscalendar.com/the-events-calendar-performance-considerations/

One example is the fact that when you go to the “edit events” screen, it defaults to the first or last event in the system

On this we have to somewhat rely on WordPress and how WordPress does things.

What I can recommend you is to install our free Advanced Post Manager (APM) plugin, which will give you different filters to filter through the events quickly.

For your “feature requests” I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

Thanks and let me know if I can help you any further.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hello Marilyn,

I’m sorry for the super late reply on this. Somehow your post flew below the radar and we only discovered it now. I am really sorry.

As a first, are you still experiencing the same issues as before?

If the issue is still present then I would like to ask for the following information / data from you:

• a screenshot of your Event Aggregator System Status (like this: https://cloudup.com/c_AbQU9nKmr )
• The url of the feed you are trying to import
• a screenshot of how the scheduled import is set up

Thanks and cheers,
Andras

[Andras]

Hi Ken,

The screen recording was mighty helpful.

I did one in return 🙂 to show what’s happening on my end: https://1drv.ms/v/s!Aqh6lbOjUW1T8gs3WUHMCfgpY7Uk

My hunch is a plugin (or maybe the theme) you are using changes the capabilities of the admin user which in turn doesn’t allow the creating / editing of the events.

Here’s a link to our conflict testing guide that can help you find out what the issue could be.

Best would be doing that test on a staging site in order not to disturb the traffic on the live site.

You can potentially try the ‘Health Check‘ plugin to help you with the troubleshooting on the live site.

Alternatively you can start setting up a staging multi-site from scratch and add the theme and plugins one-by-one and see where the functionality breaks.

Let me know what you find. I’m really curious.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

This reply is private.

[Andras]

This reply is private.

[Andras]

Jonah, thank you for reporting back!

We will post here once a fix is released.

Cheers,
Andras

[Andras]

Very happy to have helped Michael! Thank you for the kind words.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

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