Pop Out on Calendar Not Working

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  • April 30, 2018 at 2:07 pm #1519557
    Mary Fetterman
    Participant

    We just launched a new website and the pop out – that shows highlighted event info when you hover over the calendar item is not functioning. Our old site had no problem.

    May 1, 2018 at 3:00 am #1519912
    Andras
    Keymaster

    Hi Mary,

    Thanks for reaching out! Sorry to hear about this issue.

    I checked you events page and I saw 2 errors in the console.

    1. You have added the Google Maps API key in more places. One is enough.

    2. There is some javascript error by ‘adrotate’.

    I would first recommend to go through our conflict testing guide and see if that brings any thing to the surface.

    Let me know what you find.

    Cheers,
    Andras

    May 3, 2018 at 10:17 am #1522273
    Mary Fetterman
    Participant

    Thanks for the reply Andras – we could still use some assistance. The conflict seems to be with the theme and changing that would greatly

    Here’s what we’ve tried:
    • Disabling all plugins except Events Calendar
    • Deleting everything in functions.php
    • Deleting style.css

    The only thing that has helped is changing the theme – which works even with all plugins installed. Our theme is custom built to avoid conflicts like this. Any suggestions?

    May 4, 2018 at 1:56 am #1522707
    Andras
    Keymaster

    Hello Mary,

    Thanks for checking that.

    There are 2 things we can still look at.

    Do you have any template overrides in place? To find this out, go to your theme folder and check if a folder called ‘tribe-events’ exists there. Like this:

    wp-content/themes/[your-theme]/tribe-events

    To disable template overrides you just need to rename the ‘tribe-events’ folder to something else.

    Check what is the result if you disable that.

    The second thing: this is the javascript error I’m getting:

    Loading failed for the <script> with source “https://www.myareayoga.com/wp-content/plugins/adrotate/library/jquery.adrotate.clicktracker.js”. events:2635

    Try to look up where that javascript file is being loaded and disable it. Check if that makes the tooltips appear on the month view.

    Cheers,
    Andras

    PS: I found a little glitch. The ‘View Events’ in the menu points to probably your staging site. (which is then redirected). Here’s a screenshot: https://cloudup.com/cJaXE2dUaKV

    May 4, 2018 at 9:22 am #1522978
    Mary Fetterman
    Participant

    •I renamed the tribe events folder on http://yoga.gcclients.com/ and it had no effect.
    •I disabled adrotate and removed the javascript code. Again – no effect:https://yoga.gcclients.com/events/

    Any other ideas?

    May 7, 2018 at 3:39 am #1524085
    Andras
    Keymaster

    Hi Mary,

    If you went through the conflict testing based on our guide, and it still doesn’t work when:

    • only calendar plugins are active
    • with your theme

    then I don’t have any more ideas you could test. It looks like there is something in your theme that is causing this.

    I would be happy to take a further look into that. For this could you please zip up your wp-contents/themes folder and share it with me through a cloud service? I’ll see what I can find.

    Thanks and cheers,
    Andras

    May 7, 2018 at 3:55 am #1524097
    Mary Fetterman
    Participant

    This reply is private.

    May 8, 2018 at 2:27 am #1524991
    Andras
    Keymaster

    This reply is private.

    May 8, 2018 at 4:06 am #1525020
    Mary Fetterman
    Participant

    No problem. I should have him get in touch today.

    May 8, 2018 at 11:44 am #1525585
    Mary Fetterman
    Participant

    This reply is private.

    May 9, 2018 at 12:09 am #1525912
    Andras
    Keymaster

    This reply is private.

    May 9, 2018 at 2:38 pm #1526679
    Mary Fetterman
    Participant

    Thanks Andras.

    I appreciate your help on this.

    Bob Narindra

    May 10, 2018 at 4:45 pm #1527853
    Barry
    Member

    Hi Bob and Mary,

    Andras is out for the rest of the week so I took a quick peek to see if I could help.

    On reviewing the theme, it seems it is missing a call to body_class() — if you could add this, it ought to solve the problem 🙂

    If the theme is a custom one built especially for this site, simply change line 20 of the theme’s header.php file from <body> to <body <?php body_class(); ?>> … if it is a theme you obtained from a different vendor then consider making this change via a child theme to avoid problems when you next update the base theme (in which case, it would probably also be smart to reach out and make the theme author aware of this requirement).

    Hope that helps!

    May 15, 2018 at 9:31 am #1530867
    Mary Fetterman
    Participant

    Thanks Barry. That fixed it 🙂

    Have to say that I am really impressed with your level of support on this.

    May 16, 2018 at 1:24 am #1531422
    Andras
    Keymaster

    Bob, Mary,

    Happy to hear that solved it! (I’ll forward your thanks to Barry. 😉 )

    Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

    Cheers,
    Andras

    PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

    PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
    https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
    https://wordpress.org/support/view/plugin-reviews/event-tickets/

     

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