[Andras]

Hi lvdesigner,

Thanks for reaching out to us!

I’m sorry to hear you had some troubles with ticket sales. I’d be happy to help you find the source of the issue.

Thanks for the detailed description of the scenario. Could you please also send me some screenshots? I’d be interested in the following:

• how the tickets are set up for the event
• ticket settings for the event (screenshot: https://cloudup.com/cpUx-mlWKia)

Thanks,
Andras

[Andras]

Hi ugapresents,

Thanks for reaching out to us!

I’m not sure if there is a straight solution for that. When you search on the month view, then the search will run by default on the visible month. If it doesn’t find it in the visible month, then it will not jump to that month automatically which has the event.

Is this the functionality you are looking for?

Cheers,
Andras

[Andras]

Bob, Mary,

Happy to hear that solved it! (I’ll forward your thanks to Barry. 😉 )

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

This reply is private.

[Andras]

Hi Robin,

Thanks for reaching out!

@Matthew, thanks for chiming in and sharing your proposal! Great.

@Robin, please check what Matthew is recommending. If you have any caching plugin then check with the authors of the plugin, or if you have some caching enabled by your hosting provider, get in touch with them to check if they have any more information in their error logs.

Let me know how far you get.

Cheers,
Andras

[Andras]

Hi Ceejay,

Thanks for reaching out!

We have slightly adjusted how the check-in works. By default it requires a user that has ‘edit_others_posts’ capabilities which is Editor.

You can adjust that with this snippet:

add_filter( 'tribe_tickets_caps_can_manage_attendees', 'my_checkin_role' );
function my_checkin_role( $array ) {
$array = array( "edit_posts" );
return $array;
}

This will give back the ability for your contributor to check in tickets.

Let me know if this helps.

Also on the tickets sent, Purchaser Name is blank.

Sorry to hear about this. Does this also help when you deactivate all plugins and switch to a default theme? Running a conflict test can help uncover if another plugin is interfering with this.

If you are still having issues then please:

• make sure that you are using the latest versions of the plugins
• share your system information with me
• send me some screenshots about the issue (order, attendee list, email)

Thanks and cheers,
Andras

 

[Andras]

Hallo Tobias,

We are unfortunately unable to provide support through our Pre-Sales forum channel, but you can head over to The Events Calendar WordPress.org support forums for assistance and answers.

If you have a PRO license, you can log into your account and get assistance through the PRO forums. If you need to reset your password, you can do so here. This will send an email to the account used when you initially registered for the support forums.

Thanks for understanding and good luck resolving your issue.

Grüsse

Andras

[Andras]

Hello Jeff,

Thanks for reaching out!

Great questions there! Let me try to give you an overview of what our plugins can do for you.

Events Calendar PRO will give you the option for recurring events and Event Tickets Plus the ticketing options.

For now ticketing doesn’t fully support recurring events, meaning that if you set up tickets with a stock for a recurring event, then that stock will be valid for the full length of the recurring event.

To give you an example: you have a tour 3 times a day, 7 days a week. You set up one event with the appropriate recurrence rules to match that, and you set up one ticket (i.e. adult) with the stock of 20.

In this case the 20 stock is valid for the whole event, so if you sell one ticket for a Monday tour, then there will be 19 left for any and all the other tours that are part of that recurrence, not only Monday.

If you do not have stock limits for the tours, then you do not need to worry about this, and you can absolutely set up the 5 tickets this way.

If you do have stock limits per tour or per day, then you will need to set up the tours and the tickets individually.

allow a variation to handle holiday Mondays

The recurrence rules are pretty flexible, they allow you to add several rules, including custom days. For example you can set up a recurrence rule of the event for every Tuesday to Sunday, AND add a custom date Monday. Or several custom dates for that matter.

Can each “admission” or “tour” ticket be bar coded for entry?

When a ticket is purchased, the purchaser will receive an email that contains a unique QR code. This code then can be used to check in the visitors.

Here’s some more info on that: https://theeventscalendar.com/knowledgebase/using-qr-codes-event-tickets-plus/

various types of admission packages, and then add-on products like autographs, photos, etc.

If you are not using WooCommerce, then you can do this by setting up different tickets. Like before you had “Adult, Child half-price, Child free, etc.” you can have here “single ticket, single ticket + photos, single ticket + autographs, etc.”.

Event Tickets Plus doesn’t support product add-ons like a dedicated eCommerce solution, like WooCommerce.

You can also create a setup where you use the WooCommerce product page to sell the tickets and there you should be able to add product add-ons with a WooCommerce plugin extension like this.

I hope this answers all your questions. Should you have more or if something is not clear, let me know.

Cheers,
Andras

[Andras]

Hi ceejaycharles,

Thanks for reaching out!

At the moment there is no direct way to edit the attendee list.

Depending what you need to do you will either need to dig into the database or change some custom field values.

If you are using WooCommerce and you would like to adjust the number of sold tickets, then you will need to open the WooCommerce ticket product, make the custom fields show (screenshot), and change the value in the ‘Total Sales’ custom field (screenshot).

Let me know if you need further help. Also in that case please share your system information with me.

Cheers,
Andras

[Andras]

Hey Brian,

Thanks for posting this.

For the first one (date) I filed a bugticket as I couldn’t find where to fix it.

For the second one I did a pull request, so should be fixed with the next MR.

Cheers,
Andras

[Andras]

Grüss dich Tilman

Thanks for reaching out to us! Let me try to help you with your questions.

I would like to embedd Google Maps in my events

Can you please provide more details on what you would like to achieve.

The Events Calendar already comes with a built in google map functionality. If you add an address to your event and you add a google maps API key under Events > Settings > APIs tab then a map will show up on the single event page showing the location, like on this page for example.

Do you have text for the privacy policy statement for that?

No, we do not have a template for that as it might vary from country to country. Best would be to check the requirements in your location, check how some other websites do it and write something based on that.

Is there a way to manage the data better? For instance, if users want to be forgotten?

No, not at the moment. You will need to manually search and delete the user data.

I am using mailerlite as a mailingtool. Is there a way to integrate with checkboxes the subscription to the certain mailinglist if people confirm their coming?

I’m sorry, we do not provide any integration with any mailing list plugins yet. If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

It should be possible to create an integration with some custom development, that is however beyond the scope of our support. I can share with you this list of freelance developers who might be able to help you with this.

Alternatively you can use WooCommerce to handle your eCommerce which provides integration with mailing tools.

Let me know if you have any further questions.

Cheers,
Andras

 

[Andras]

Hi again,

Sorry, it took some time until I could sit down and properly test this.

What I found it that if you are not using shared capacity for the ticket and you delete the attendee, then the stock will be adjusted properly.

If you are using shared capacity for tickets, and you delete an attendee, then the ticket stock will be adjusted, BUT the capacity will remain unchanged. You will need to manually adjust the shared capacity value.

So if your shared capacity was 20 before, you sold 1 ticket, then you deleted that attendee, then you will need to add that one to the shared capacity, and increase it to 21. This should get the numbers proper.

I know this is not ideal, that is why I have created a bugticket about it and attached a screen recording of my tests to it, so our developers can take a look.

Cheers,
Andras

[Andras]

Hi Emily,

Thanks for your patience while we ran some test on this.

The design switch on Eventbrite is handled by them, which is beyond our control, so there is not much we can do about it I’m afraid.

This is the result of our testing:

“could create the new layout … I then made changes locally (set to never synchronize [image]) changing just the description, just the featured image, then the description and the featured image. In all cases the description updated on Eventbrite, but it preserved its own (different) image and kept the new layout.”

It looks like that you will need to disable image sync and upload them separately to Eventbrite for now.

Also I found this article on the new design, which might be helpful.

https://www.eventbrite.ca/support/articles/en_US/Troubleshooting/whats-changing-with-eventbrites-new-event-listings-design

I’m sorry I’m not able to give you a better solution at this time.

Let me know if you have any further questions regarding this topic.

Cheers,
Andras

[Andras]

Hi Lorraine,

Just wanted to check in with you if the above was understandable and if it’s OK or if you would like any more assistance.

Let me know, I’d be happy to help you further if need be.

If all is clear then I would close this ticket as resolved.

Cheers,
Andras

[Andras]

This reply is private.

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