Error processing when number of tickets available changed

[lvdesigner]

Hi!
I wanted to let you know that we have experienced what I would consider a bug.

I originally set the number of tickets available for sale to 60. Several weeks later I changed that number to 100. When 60 tickets were sold, an error message was displayed to visitors saying that the event was sold out, even though the number of tickets available was clearly visible to the person buying the ticket. All of the settings on the back end seemed to be correct.

To remedy the situation I created a new ticket for 40 and that worked, but I lost sales because people through the event was sold out for a number of days before a customer alerted me to the problem.

I assumed that changing the number of tickets would not be a problem. I didn’t get a warning message with instructions to tell me to do something else like create a new ticket for 40 instead. Please let me know if it was operator error or if this is something you will work on.

Here’s the URL to the event. If you want to take a look at the back end, I will give you access after the event takes place later this weeks. https://www.liveboldlycoaching.com/event/walk-through-this-launch-event/

Thank you!

[Andras]

Hi lvdesigner,

Thanks for reaching out to us!

I’m sorry to hear you had some troubles with ticket sales. I’d be happy to help you find the source of the issue.

Thanks for the detailed description of the scenario. Could you please also send me some screenshots? I’d be interested in the following:

• how the tickets are set up for the event
• ticket settings for the event (screenshot: https://cloudup.com/cpUx-mlWKia)

Thanks,
Andras

[lvdesigner]

Thanks Andras,

Here are the current screenshots. Needless to say, the original ticket is no longer here (the one that was 60 and was changed to 100).

This is the new ticket that I created on Saturday for the final 40 attendees. You’ll see in the attendees screenshot that a total of 76 items were sold.

Let me know if you need any additional information.

[Andras]

Hi,

Unfortunately the attachments got lost on the way. Please note that the attachments of an email reply don’t make it through, so I would kindly like to ask you to upload them directly to your thread in the help desk.

Thanks!

Andras

[Andras]

One more question: are you using shared capacity for those tickets or are they ‘independent’?

Thx,
A.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Victor]

Hi There!

Just wanted to share with you that a new release of out plugins is out, including a fix for an issue very similar to what was described in here.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

We apologize for the delay and appreciate your patience while we worked on this.

Please update the plugins and don’t hesitate to open a new topic if anything comes up.

Best,
Victor

[Author]

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