Yet again you seem to have messed up WPML with Events Calendar PRO

[Lorraine]

It seems that every time you update this gets messed up. Yet again I am not able to set a second language venue (Welsh) for an event, it resets the venue to the English (primary) language, no matter what I do.

I have to question at this stage your process that allows bugs to reemerge time and time again. Are you not dealing with the code forks correctly or something? It is very frustrating when I have just laid out another $150 only to find out that old bugs have been repeated.

Would love to put in the correct URL for the problem, but having paid you money you have now put my subscription on hold, after last year you charged me 4 installs for just 2 sites (1 personal plus 1 business). What is going on?

[Andras]

Hello Lorraine,

Thank you for getting in touch with us. I’m really sad to hear that the update brought back some issues with WPML.

I’m sorry if this affects your live site. We always recommend our users to test the plugin updates on a staging site first, before updating a live site. This way if the update comes with bugs despite our best efforts at least the live site remains unaffected.

Do I understand correctly that the issue is, that you cannot choose a secondary language venue for a secondary language event?

last year you charged me 4 installs for just 2 sites (1 personal plus 1 business). What is going on?

Could you please give me more details on what happened? We definitely do not intend to double charge or shortchange our users. I would be happy to look into the case.

We have different license level, which you might be aware of. “Personal” for 1 site, “Business” for 3 sites, and so on. And you have the chance to upgrade or downgrade your license any time. If you can give me more details on your case I can do some investigation and see if we can do something about it.

Best,
Andras

[Andras]

Hi Lorraine,

Meanwhile I was able to do some investigation and testing. I believe I have found the issue you described. Can you confirm it’s this one:

When saving / updating the event in a secondary language, then the connected venue / organizer will always be the main language version one.

Also, if this was working properly before the update, then I recommend you to roll back to those versions until we can get a fix out for this.

Cheers,
Andras

[Lorraine]

Yes that is the right problem. The correction is constantly getting overwritten by changes to Events Calendar pro. You fix it. You break it. You fix it. You break it.
Regarding the license.
Last year I had 1 business and 1 personal license because each language seemed to enforce a need for a different license – I configure WPML to use language dependent domains, so effectively I had to pay twice for one website.
This year I have decided to live with the ‘issue’ and just have one business license to cover one site. But for some reason, after updating the personal license, the account has been put into suspended state.

[Andras]

Lorraine, thank you very much for getting back to me on this.

I’m again very sorry that this bug came back. I already ticketed it and our developers will fix it. Until then rolling back to the previous versions of TEC and PRO should work.

Thank you as well for the details on the license issue. Please give me a day or two to look into this and see what I can do to make this less painful. I will get back to you on this early next week. I kindly thank for your patience!

Wishing you a great weekend!

Andras

[Andras]

This reply is private.

[Andras]

This reply is private.

[Lorraine]

Yes those are correct.

Last year I ended up paying a business license AND a personal license
for just two sites, since every time I logged in, events calendar said I
did not have a license.

After paying out, it became apparent the constant warning was created
because if you use a second domain name rather than a language suffix
(so, for example, https://trac.wales and https://trac.cymru rather than
https://trac.wales/en and https://trac.wales/cy) Events Calendar does
not understand this to be 1 website (which is in fact what it is).

Since the first license to run out was the ‘personal’ license for 1
site, I renewed that, then when the business license was due for
renewal, I upgraded the personal license. I don’t want to pay for 4
sites when I have only 2.

So what I should have on my license is an active business license which
is the one upgrade to business, and the business license that is valid
to April 2018 should be allowed to fade.

The sites that the business license supports are these 2 (albeit
represented by 4 domains):

* https://fishguardmusicfestival.co.uk /
https://gwylgerddabergwaun.co.uk [1] which is the first WordPress
install
* https://events.trac.wales / https://digwyddiadau.trac.cymru (which
is the second WordPress install)

I should then have 1 spare license available on my business license
should I wish to use it.

Links:

[Lorraine]

This reply is private.

[Lorraine]

Point being the current business license should be taking me through to 2019 NOT 2018!!

[Andras]

This reply is private.

[Andras]

Hi Lorraine,

Just wanted to check in with you if the above was understandable and if it’s OK or if you would like any more assistance.

Let me know, I’d be happy to help you further if need be.

If all is clear then I would close this ticket as resolved.

Cheers,
Andras

[Geoff B.]

Good evening Lorraine,

Just a quick note to let you know that we have been working hard with the WPML team to increase compatibility between our plugins. You can read all about it here: https://wpml.org/build-multilingual-events-websites-events-calendar-wpml/

Full disclosure, there are still a few things that are not quite to our liking yet (we will iron those out shortly).

In the meantime, I believe we have fixed the venue issue specifically (provided you upgrade to the latest version of everything and follow the instructions found in the article – you might have empty WPML’s cache and re-save your permalinks).

Can you please confirm?

Have a great day!
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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