Site admins cannot manage their events

[brandco]

In a wordpress multisite environment site administrators cannot administor the events aggregator nor any of the imported events. Only networ/super admins have this ability. Site admins should be able to manage their events and settings.

[Andras]

Hi brandco,

Thanks for reaching out! Let me try to help you with this one.

How is The Events Calendar activated on the site? Is it network activated or each site owner has to activate it separately?

Thanks,
Andras

[brandco]

It is not network activated its only certain sites that have it activated. Ken

[Andras]

Hello Ken,

Thanks for your answer.

Meanwhile we have tested this functionality as well in several ways and all worked fine.

1) Plugin network activated. Admin user on a subsite was able to run an import and edit imported events.

2) Plugin activated on a sub-site. Sub-site admin was able to run an import and edit imported events.

If EA is activated on some sub-sites only then the super admin needs to add the EA key on those sites to enable imports for them.

If it is still not working, then could you do a screen recording showing the issue? Some steps I would recommend including is:

• showing that TEC is not network activated
• activating TEC on a subsite
• adding EA license key on a subsite (wait for green success message, then click save)
• running an import as site admin on subsite
• editing an event as site admin on subsite

Would this be possible?

Thanks,
Andras

[brandco]

Hello-

Please see the video of the behavior I’m reporting:

https://goo.gl/uAsjbo

Someone suggested we use a plugin to manage permissions but the plugin only removes permissions that are already there – so that is not a solution.

[Andras]

Hi Ken,

The screen recording was mighty helpful.

I did one in return 🙂 to show what’s happening on my end: https://1drv.ms/v/s!Aqh6lbOjUW1T8gs3WUHMCfgpY7Uk

My hunch is a plugin (or maybe the theme) you are using changes the capabilities of the admin user which in turn doesn’t allow the creating / editing of the events.

Here’s a link to our conflict testing guide that can help you find out what the issue could be.

Best would be doing that test on a staging site in order not to disturb the traffic on the live site.

You can potentially try the ‘Health Check‘ plugin to help you with the troubleshooting on the live site.

Alternatively you can start setting up a staging multi-site from scratch and add the theme and plugins one-by-one and see where the functionality breaks.

Let me know what you find. I’m really curious.

Cheers,
Andras

[brandco]

I see that you have EC pro- we’re not using PRO.

Could that be the issue?

[brandco]

I removed the network activation- and activated it on individual sites and that seemed to resolve the issue- Im not sure why.

[Andras]

Hi again Ken,

EC Pro has nothing to do with EA actually.

I just tested it with deactivated Pro and it also worked for me.

Not sure what could be the issue, but I’m happy to hear that at least site-activated works.

If you switch it back to network activated are you still experiencing the same as before?

A.

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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