[Andras]

Hi Todd,

I don’t see the css code on your page did you leave it in, so I can check?

Please also check if you are having the issue with a default theme like twentysixteen and other plugins deactivated. (I saw that you already checked with the plugins off, but I’m not sure if you tested with a default theme.)

Thanks,
Andras

[Andras]

This reply is private.

[Andras]

Hi Bill,

Thanks for using our plugins and welcome to the forums! I’m sorry you are having an issue after updating Divi. Let me try to help you out here. I’m a big fan of Divi so I’m also keen on solving this issue. 🙂 We haven’t seen anyone report this, I guess because the Divi update is pretty fresh.

In order to be able to help you I would like to ask for some more information.

1. Are you using the standard The Events Calendar pages? Or you created new pages with shortcodes?

2. If you are using shortcodes, which ones are you using?

3. Were there any other issues after the update or only events not showing?

4. Is the event that was still showing somehow different than the others? E.g. is it recurring while the others are not? Multi-day? Anything?

Thanks for answering these.

I’m super happy to hear you managed to restore an earlier version to keep your site running. Lots of people don’t do a backup before doing an update, so good job on that!

Let me know the answers and we’ll take it from there.

Cheers,
Andras

[Andras]

Hello Enn,

Thanks for reaching out! No worries with the google translate. Please let me know your native language, we might have someone on the team who speaks it and then communication flow might be better. 🙂

As a start let me answer your questions one-by-one:

1. Sale of tickets to the concert of 2-3 different price (adult, child, elderly)

Setting up different tickets for an event is easily done with our Event Tickets Plus plugin. You can find more information about it here: Event Tickets Plus

 

2. For concert tickets numbered seats. Where it is possible to buy tickets at a price different (ie. for one seat has two different prices (adult, child))

What feature are you looking for here? Do you want people to be able to choose their seats? Or you want to assign them automatically to a seat?

If you want them to choose, unfortunately, this is a feature that we do not have in our plugins. Most probably it could be done with some customization, however, we are limited in doing and supporting customizations. I could direct you to some developers who might be able to help you out.

 

3. The buyer will receive via e-mail after the payment of the ticket: The ticket should say a concert venue, date, time and identification number. It should also be a QR or bar code, which can be checked at the door concert. (Tickeral purpose is a mobile app)

This is again part of our Event Ticket Plus plugin. The buyer receives an email about the order and a separate one with the ticket, which contains a QR code. Most important details of the event are included in the ticket email, and if something would be missing, it is possible to customize the email further.

 

4. Is there a possibility to create a concert hall seating an interactive diagram as to a seat by pressing, you can buy the ticket and the figure becomes a place closed

Not with our plugins, but again with some major custom development.

 

I hope this clarifies. Please let me know if you have any other questions.

Cheers,
Andras

[Andras]

Hello Mark,

Thanks for going Pro and for reaching out with your styling question!

Although I cannot give you a detailed list of what-who-how you can style all the elements, I can help you get started.

As a first I recommend this article as a base:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

 

If you are thinking about creating your own page templates, then this is your best bet:

https://theeventscalendar.com/knowledgebase/themers-guide/

 

And this article shows you some basic modifications, but it also gives you some tips how you can do a whole lot more.

https://theeventscalendar.com/knowledgebase/changing-fonts-and-colours/

 

Let me know if this helps.

Cheers,
Andras

[Andras]

Hello Jonathan,

Thanks for using our plugins and welcome to the forums!

I’m sorry you are having this issue when changing view.

To narrow down the source of the issue, could you please run a test for conflicts? Here’s how you can do that: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Please let me know the results.

Thanks and cheers,
Andras

[Andras]

Hi Carla,

Thanks for hanging in there and I’m really sorry this is taking so long to resolve.

The issue with EA making your the site slow looks like a complicated issue. (For my reference #68226) At the moment we are not quite sure yet what could be causing this as there are no other reports on similar behavior.

What you can try is ask your IT responsible to allow the intranet site full access to the outside world (both directions) and check if that makes a difference.

Also check if you have some browser extension that could block some URLs and disable that extension in the browser. A colleague reported similar issues when Privacy Badger extension in Chrome was active.

 

[Oct. 5] The iCal calendar (same ical url as above) has events running Monday to Friday. However the import display them in TEC from Monday to Saturday. It adds an extra day to the repeating events.

This is a bug unfortunately. We ticketed it and is on increased priority, however at the moment I cannot confirm any date for fix being released.There’s a chance it will be still this year.

Again, I’m really sorry for the long conversation without any fix for the issues, but they are being worked on. Thanks for your patience!

Cheers,
Andras

[Andras]

Hello again,

I checked with one of the developers and he also recommended to use only the secure connection. So your workaround is perfect for that. 🙂

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Ciao Fernando,

Try it with this snippet, this should add the (billing) company name to the csv export.

https://gist.github.com/andrasguseo/4280879b0b50154df4db9054c1542a06

Let me know if this works for you.

Cheers,
Andras

[Andras]

Hi Todd,

Sorry to hear that didn’t do the trick. Please try adding “!important” after both declarations, like this:
.tribe-events-filters-vertical {
float: left !important;
width: 25% !important;
}
Check and let me know. Even if it doesn’t work, please leave the code in so I can check.

Thanks and cheers,
Andras

[Andras]

Hello Patty,

Thanks for going Pro and welcome to the forums!

I’m sorry you had to wait so long for a first reply.

Thanks for reaching out with your question. This bug has been reported recently. We already have a bugticket filed for it. I’m going to add this thread to it as well to give it more push.

At the moment we don’t have any code on hand that you could paste in to circumvent the issue. You can try downgrading the plugin one version back and wait for a fix to come. If you choose to do this, please make sure you downgrade both the core and the Pro plugin for smooth functionality, as mismatching versions can misbehave.

I am going to close this ticket to new replies, but the issue is still open and we will update this ticket once we release a fix, so you will be notified.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks and cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi templesinai,

I’m sorry I wasn’t clear in my previous post. Let me clarify your questions.

 

I don’t understand what to do with the snippet/plugin – all I see is a code snippet, not an option to download a plugin. What do I do with this code – add it to the events calendar plugin? If yes, do I add it to the Events Calendar or PRO version?

Copy the code and paste it into your theme’s functions.php file. You can do this under Appearance > Editor > choose functions.php on the right.

Note, you will not need the opening < ? php from the beginning of the snippet.

 

I don’t see where to get Event Aggregator without purchasing it. When logged into our Tribe account, on our plugins page it is not available for download with the other premium plugins.

You don’t need to download Event Aggregator, it is baked into the core The Events Calendar plugin. To unlock full functionality you need to enter your EA license key under Events > Settings > License Keys.

Since you have a valid license for iCal improrter you were given a free license for EA as well, for the same time period. You should be able to <span style=”text-decoration: underline;”>find your EA license key in your account under License keys</span> (or just click here).

 

Finally, before you wrote that if we imported again it would update the same events and we would not have duplicates. Now you wrote that it is important to delete events first before re-importing. I would like to know going forward if we should always delete before re-importing events to avoid duplicate events?

If the initial import is good and no system settings are changed, then re-importing (or scheduled import) should simply update the events.

However, in this case it seems there might have been an issue with the initial import, that is why it is best to delete the events first to start with a clean slate.

 

I hope this clarifies. Let me know if I can be of any further assistance.

Cheers,
Andras

[Andras]

Hello Judy,

Sorry too keep you waiting.

A colleague of mine did a test and so did I. So far we have not managed to recreate the issue.

To go one step further, would you be willing to send me a database dump, your plugins (zipped) and a copy of your theme, so I can set up a test environment which mimics yours? If the files will be too big to upload, then feel free to share through some cloud service and paste in the link in a private reply.

Please let me know.

Thanks and cheers,
Andras

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