[Andras]

Hi Maddie, (Sorry for mixing up the names before. :blush: )

I’m happy to hear it helped! I am going to go ahead and close this ticket, but if you need help on this or something else, don’t hesitate to open a new topic.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

[Andras]

Hello dswiese,

Thanks for the feedback.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there. I believe it would definitely get some votes.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Cheers,
Andras

 

[Andras]

Grüssdich Philipp,

Thank you for your question and for using our plugins.

It depends on what you need from Event Aggregator. 🙂

Event Aggregator comes with the core The Events Calendar plugin with the basic functionality of  importing CSV files. This is for free.

If you would like to have full functionality (importing from Facebook, Google cal etc.) then you will need to purchase a license.

BUT, since you purchased the import bundle and you have a valid license for those, you were granted a free license for Event Aggregator for the same time period as the legacy importers.

You can find your EA license key in your account under License Keys, just paste it to Events > Settings > Licenses and you are all ready to aggregate. 🙂

Let me know if this satisfies your information hunger. 🙂

MfG,
Andras

[Andras]

Hello again digitaliway,

Let me try to help you with your questions:

1.) when in the cart the ticket field-set selections do not display and I would like them to?

Unfortunately this is not an implemented functionality. It would be quite difficult to do and it is beyond the scope of your support.

Here is a list of developers, who might be able to help you out with this request:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

 

2.) new order email to customer, ticket field-set selections do not display and I would like them to?

The collected attendee information is not sent out in the order confirmation email. But it is sent out in the ticket email. The customer receives the ticket email once his order is marked completed.

Again, this would need custom development in which the above developers might be able to help you.

 

3.) when checking out all I have is a billing address and I need a shipping address also how can I change that?

What eCommerce plugin are you using? Usually there is a checkbox on the checkout page that lets you enter a different shipping address. Check your eCommerce plugin settings if it is maybe disabled.

 

4.) I have the ticket function child theme set to not be emailed (but if you direct me to a customization document for ticket email I might be able to adjust)?

If you would like to customize the ticket email of Event Tickets, then these 2 articles are a good starting point:

https://theeventscalendar.com/knowledgebase/themers-guide/
https://theeventscalendar.com/knowledgebase/template-overview/

The files you will need to override can be found in this folder:
wp-content\plugins\event-tickets\src\views\tickets\

 

If you would like to customize the WooCommerce mails, like completed order, then you will need to turn to the WooCommerce documentation. You can start here:
https://docs.woocommerce.com/document/email-faq/

Let me know if this helps.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi mastres,

Thanks for reaching out and I’m sorry for the issue you are having.

Do I understand correctly that :

• when you have all plugins active, then you don’t see the pending community events?
• when you only have The Events Calendar plugins active, then you see all events?

Thanks for confirming.

Cheers,
Andras

[Andras]

Salut Quesada,

Thanks for using our plugins and welcome to the forums! I’m sorry you are having this issue.

What might cause this is that the _EventStartDate and _EventEndDate are saved in this format:

2016-09-29 17:00:00

If you haven’t checked this article, then it might be of help:

https://codex.wordpress.org/Class_Reference/WP_Query

It has this note in it:

The ‘type’ DATE works with the ‘compare’ value BETWEEN only if the date is stored at the format YYYY-MM-DD and tested with this format.

So you might need to do it a bit differently. Maybe DATETIME.

Let me know if that helps.

Cheers,
Andras

 

[Andras]

Hi Eva,

This forum is dedicated to issues with the translations of our plugins, and not to issues with multi-language / WPML issues.

If you need help with the above topic and you have a valid license to Events Calendar Pro or another plugins, then please log in to your account at theeventscalendar.com and open a thread in the respective forum. In this case, to speed up support, please share your system information (https://theeventscalendar.com/knowledgebase/sharing-sys-info/) and give us a detailed description of the issue.

If you are without a license you can post your question in the wordpress.org repository here: https://www.wordpress.org/plugins/the-events-calendar/support/ and either one of our support folks or the community will help you out.

To get you started, you might want to check out this article, might help you solve the issue:

WPML Configuration

Thanks and cheers,
Andras

[Andras]

Hi Bill,

Thanks for getting back to me on those questions.

I was testing this scenario with only our plugins and the sidebar plugin active with Divi and didn’t manage to reproduce the issue so far. I tried simply uploading 3.0.18 and also updating from 3.0.17 and nothing. All is fine.

Did you receive word from Elegant Themes?

Andras

[Andras]

Hey Tomi,

Wenn du Zugang zu deiner Datenbank / phpMyAdmin hast, dann kannst du dieses SQL query laufen lassen. Das wird the Google Maps Karte und die Verknüpfungen automatisch für alle Events einschalten.

UPDATE wp_postmeta SET meta_value = '1' WHERE meta_key LIKE '%_EventShowMap%' AND meta_value='';

Ist gut?

Wenn du einen anderen Prefix als “wp_” benutzt, dann musst du das anpassen.

Andras

[Andras]

Also, das Ding ist dass die Adressen werden importiert. Aber Die Checkbox für ‘Show Google Map’ wird nicht automatisch eingetickt. Das musst du für alle Veranstalltungen machen.

Ich werde mal gucken ob wir eine schnelle Lösung dafür haben. Aber ich kann nichts garantieren.

Andras

[Andras]

This reply is private.

[Andras]

Hi Camomi,

That is not possible with the built in calendar page. For that you will need to set up a separate page, put there your content and one of the handy shortcodes we have included as of version 4.3.

If you want your page to be under the URL / slug “events”, then I recommend to change the slug setting under Events > Settings to something else. Then you will be able to use the page.

And here’s a guide on the shortcodes:

https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

This should get you started. Let me know how it goes.

Cheers,
Andras

[Andras]

Hey Judy,

It’s fairly easy. In phpMyAdmin select your database, click on Export at the top and then the Go button at the bottom. Save the file and done.

Here’s a short screencast:

Hope this helps. Thanks for hanging in there, and I’m looking forward to the data.

Cheers,
Andras

[Andras]

Glad to be of service. 🙂

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Cheers,
Andras

PS: We’d be grateful if you could give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

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