[Andras]

Hello Bryan,

Thanks for reaching out to us! I’m sorry about this issue with the auto-complete.

Please give me some time to investigate this.

Meanwhile what you can do as a workaround is:

1. switch off the autocomplete in Events > Settings > Tickets
2. Possibly try the autocomplete snippet from the WooCommerce guys, which you can find here:
   https://docs.woocommerce.com/document/automatically-complete-orders/

I’ll check whether this is a bug and will be in touch shortly.

Thanks for your patience.

Cheers,
Andras

[Andras]

Since the answer is marked correct I am going to close this ticket. If you need anything else related to this topic or another please post a new topic in the forums and we’ll be happy to help you out.

Cheers,
Andras

[Andras]

Hello Jamie,

Thanks for using our plugins and welcome to the forums! That’s a great question there.

We are slowly working towards achieving WPML compatibility for all our plugins. Event Tickets and Event Tickets Plus is of course also on the roadmap for that.

We are currently planning to make these 2 compatible with WPML in version 4.5. If all goes according to plan, that should come in 3-5 months.

I hope this answers your question and it will be still in time for your project.

Let me know if you have any other questions.

Cheers,
Andras

[Andras]

Hi Stuart,

Thanks for reaching out to us with your request.

Unfortunately we are limited in supporting customizations of this kind. It is possible that you could modify the template following our themer’s guide (link below). I believe Avada is already doing an override, so be mindful of that.

https://theeventscalendar.com/knowledgebase/themers-guide/

I am able to answer some questions to help you get started on a customization, but for the most part that is beyond the support we can provide.

If you would like to hire some professional help, then here is a list of developers for hire from the community who could help you out.

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if you have any follow up questions.

Thanks and cheers,
Andras

[Andras]

Hello Fifty,

Thanks for reaching out to us! I’m sorry about this issue you are having with the day view. I have checked your site and it seems to work fine in all other views.

The best way to start to find the cause would be running a test for conflicts.

Please follow this guide which will help you do this test. Then get back to me with the results and we see if anything turns up there.

Also I see that your WordPress version is an older one. You might want to give that – and any older plugins – an update before testing.

Will be waiting for your answer.

Cheers,
Andras

[Andras]

Hello Alan,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

 

Although I don’t really know / see what your issue is, you might be affected by this bug:

? Known Issue: Layout issue with single event post template

Check if that helps.

Cheers,
Andras

[Andras]

Hi Eric,

I did some further and deeper testing and there seems to be a broader issue. The issue is not coming from the same start and end time.

Please give me some time to investigate. I’ll be in touch soon. Thanks for your patience!

Cheers,
Andras

[Andras]

You are very welcome!

I’m sorry there is still an issue with this. I will give you an update at the earliest possibility.

Thanks for your kind patience!

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hello Port and happy new year!

Thanks for submitting your feedback, much appreciated.

Indeed the issue is not resolved. The topic has been closed as there was no interaction for 3 weeks. I’ve been waiting for your feedback whether you have managed to do a conflict testing and what were the results.

Since we last talked we have put out 2 Maintenance Releases, so you might want to update your WordPress and the plugins first, then run the test. Please also share with me your updated sysinfo. (Now there’s an easier way to do that.)

Thanks for getting back to me on that.

Cheers,
Andras

[Andras]

Hello Garret,

Thanks for going Pro and for reaching out!

I think you found a bug, which we also discovered yesterday. 🙂 I’m really sorry that this is affecting you.

We are already working for a permanent fix for the issue.

Meanwhile you can read more about this and about a temporary workaround in this article:

? Known Issue: Layout issue with single event post template

 

Let me know if this fixes it for ya.

Cheers,
Andras

[Andras]

Hello and thanks for reaching out!

Our Events Calendar Pro plugin comes with the Event List widget that allows you to show desired number of upcoming events in any widget area. You can read more on that in this article:

Overview of Calendar Widgets

 

And there is more. You can now also embed any main calendar view with shortcodes on any page. Here’s some more details on that:

https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

Hope this helps!

Cheers,
Andras

[Andras]

Hi Eric, happy 2017!

Thanks for reaching out with your question!

The event is shown on both pages because it has already started, but it is not over yet, so the start of the event is in the past, but the end is in the future. 🙂 Once the end time of the event passes, you will only be able to see it in your past events.

Let me know if this answers your question.

Cheers,
Andras

[Andras]

Hello Nnyorker and Happy 2017!

I’ve managed to get someone from the team to check it and it looks like we have a small bug on our side. We need to dig a bit further into this issue. I will have to ask for a bit more patience from you. I’ll be in touch as soon as we have something.

Cheers,
Andras

[Andras]

Hi Thomas,

Thanks for reporting that back to me. I’m really happy to hear the issue seems fixed.

Since you marked it resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will be happy to help you out.

Cheers and happy 2017!
Andras

 

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