_tribe_tickets_attendee_user_id meta_value being set to 0

[Port]

Hi there…We are seeing some issues with the meta item “_tribe_tickets_attendee_user_id” being set to 0 rather than the purchaser’s user id for new ticket orders. This is causing some major headaches with our system. We are using the get_upcoming_attendances() method in Tribe__Tickets__Shortcodes__User_Event_Confirmation_List class to get a user’s upcoming events and since the event tickets they have purchased do not have their user_id in the _tribe_tickets_attendee_user_id field, no events are coming back. Have you guys seen this issue before and if so, do you have a patch we could use?

Thanks in advance for any help.

[Andras]

Hello Port,

Thanks for using our plugins and for reaching out to us!

I’m sorry you are having issues with that meta item. I haven’t come across that yet.

To be able to support you:

• Please make sure your WP, your theme and your plugins are all up to date. Check if the issue still exists.
• Try to run a test for conflicts based on this guide: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/
• Please share your system information with me, here’s a handy guide how you can do that: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks for getting back to me with the results and the info. We’ll take it from there.

Cheers,
Andras

[Port]

This reply is private.

[Andras]

Hello Port,

Thanks for sharing that.

Did you manage to test for conflicts? https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

I’ll try to get a developer to look into this, however due to most of the team out for thanksgiving, this might take couple of days. Please hang in there.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Andras]

Hello Port and happy new year!

Thanks for submitting your feedback, much appreciated.

Indeed the issue is not resolved. The topic has been closed as there was no interaction for 3 weeks. I’ve been waiting for your feedback whether you have managed to do a conflict testing and what were the results.

Since we last talked we have put out 2 Maintenance Releases, so you might want to update your WordPress and the plugins first, then run the test. Please also share with me your updated sysinfo. (Now there’s an easier way to do that.)

Thanks for getting back to me on that.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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