MAJOR ISSUE: Orders Completing Before Sale Completion in PayPal Post 4.3.5

[Bryan Lowe]

Hello,

I have not introduced anything new to my system and have not had order completion issues prior to the introduction of 4.3.5 to my system.

Orders are now completing upon clicking “Proceed to Paypal” and the ticketing emails are being issued.

Please help!!

Thank you,

Bryan

[Andras]

Hello Bryan,

Thanks for reaching out to us! I’m sorry about this issue with the auto-complete.

Please give me some time to investigate this.

Meanwhile what you can do as a workaround is:

1. switch off the autocomplete in Events > Settings > Tickets
2. Possibly try the autocomplete snippet from the WooCommerce guys, which you can find here:
   https://docs.woocommerce.com/document/automatically-complete-orders/

I’ll check whether this is a bug and will be in touch shortly.

Thanks for your patience.

Cheers,
Andras

[Andras]

Meanwhile I run some tests could you please also check if you are getting the same issue if you deactivate all plugins except for the Calendar ones and WooCommerce and switch to a default theme like twentysixteen? Please let me know the results.

Thanks,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[George]

Hello!

I wanted to share the news that we released a Maintenance Release today that includes some improvements with how our plugins integrate with WooCommerce’s order statuses.

You should be able to see this update in your wp-admin Updates page. You can learn more about the release here → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-2-event-tickets-4-4-2-premium-add-ons/

You can also check out a new Knowledgebase article about these specific improvements and how to use them on your site → https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/

Cheers!
George

[Author]

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