[Andras]

Hey Lauren, no worries.

If you have the email notifications set for this topic, then you should also get notified when we add a comment or news of the fix here.

Unfortunately this will not make it into the upcoming maintenance release, which should come later this week, but it since it is on high priority, I expect it will be fixed in the one after.

We will keep you posted.

Meanwhile if you have any other questions or issues, I kindly ask you to open a separate topic to keep things clean. Thanks!

Cheers,
Andras

[Andras]

Hi James,

Happy to hear that got solved. Seeing your plugin list I would have also pointed to the Post Types Order plugin first.

As for your second question I found a snippet done by one of our team members, which should help you achieve what you need. Paste it in your functions.php file or save it as a separate file and put it in your plugins folder, then activate it.

https://gist.github.com/jesseeproductions/63c72d77ecc1959b20ec01d0912bfa0f

Let me know if this helps.

Cheers,
Andras

[Andras]

I’m super happy we managed to solve this!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hello Alex,

Thanks for using our plugins and welcome to the forums! I’m really sorry about these frustrating issues with importing events to your site. Let me help you out with this, so you can get your site working the way you want it.

Thanks for submitting your system information!

Could you also share with me some urls / feeds / files that you are trying to import? I would like to give it a test drive and see what I can find out.

Also if you could give me more details on the issue at hand, any error messages, screenshots etc. that would be most appreciated.
<p class=”tribe-help-title”>And finally a screenshot of your Event Aggregator System Status, which you should be able to find at the bottom of the Events > Help page and looks something like this: https://cloudup.com/c_AbQU9nKmr
<p class=”tribe-help-title”>Eagerly waiting for your answer so we can solve this!
<p class=”tribe-help-title”>Cheers,
Andras
<p class=”tribe-help-title”>

[Andras]

Hallo erneut Hans-Gerd 🙂

Thanks for chiming in, Vera, indeed that is the current workaround for the issue.

This is a known but and a fix is already under way. If all goes according to plan it should be released this or next week latest. Please hang in there.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have any new questions or issues please create a new ticket and reference this one.

Thanks for your patience!

Grüsse / Cheers,
Andras

 

[Andras]

Hello Lisa,

Thanks for using our plugins and welcome to the forums!

I’m sorry about this issue you are having with the tickets. Let’s try to find the cause of this.

Can you also confirm that there were no orders cancelled? There are scenarios where in case of cancelled orders the stock needs to be adjusted manually.

It would be great if you could test – maybe on a staging site – if the same thing is happening when you only have our plugins and WooCommerce active, and all the other plugins deactivated.

What payment gateway are you using on the site? And who is your hosting provider?

I’ll be waiting for your reply and we’ll take it further from there.

Cheers,
Andras

[Andras]

Hi Fraser,

Thanks for using our plugins and for reaching out with that issue!

I checked your site and it looks as if your theme had a setting for this. The events are there in the code, but they are hidden with CSS. Please check your theme’s settings if you can find anything like that.

To make sure that your events are showing and that our plugins are working as expected, you can switch to a default theme like twentysixteen or twentyseventeen and check your events page there.

Let me know what you find.

Cheers,
Andras

[Andras]

Hello yellowhousedesign,

Thanks for reaching out and sorry about this bug.

A fix is already being worked on, an if all goes according to plan the fix will come this or next week, so please hang in there.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have any new questions or issues please create a new ticket and reference this one.

Thanks and cheers,
Andras

[Andras]

Hello Gil,

Thank you for getting in touch! I’m really sorry you are having these performance issues. Let me try to help you out here.

As a first I would like to recommend an article for reading: http:/https://theeventscalendar.com/knowledgebase/performance-considerations/

Did this start happening after an update of our plugins?

It is great that you set up a staging site, that will allow us to do some tests. Could you please do a conflict test based in this article and let me know the result?

Thanks and cheers,
Andras

[Andras]

Okay, so I started to look into this and I found the issue.

The child theme you use has template overrides of our calendar. I don’t know when these were put in place, but if some time ago, then most probably some of our templates were changed / updated meanwhile, and this hasn’t been reflected in the template override. It might be worth checking and comparing file-by-file if there are any changes, and adjust the template override files if needed.

The bottom line for the issue is in this file:

wp-content\themes\genesis-starfire-2\tribe-events\widgets\mini-calendar\grid.php

Once I removed that file, the heading of the calendar in the sidebar worked as expected: it showed the days of the week instead of the months of the year.

On solution is to remove (or just rename) this file in that folder, or if you want to keep the customizations you have there (I saw you have some but I didn’t check what they do), then do a thorough comparison and redo the template override based on the new wp-content\plugins\events-calendar-pro\src\views\pro\widgets\mini-calendar\grid.php file.

I hope this helps to get your site working as you need it.

Cheers,
Andras

 

[Andras]

This reply is private.

[Andras]

Hi Robert,

That is curious…

We had a very similar issue recently but with a different provider.

Please give us some time while we look into this. I will get back to you as soon as I have something.

Thanks for your patience!

Cheers,
Andras

[Andras]

Hallo Uwe,

I’m sorry to hear that.

Did you do any other changes than the CSS I sent you that could cause this? If yes, disable those and try to find what did this.

Or was it some update?

If you didn’t do any changes, then disable the CSS I sent you to see if that causes this.

If still nothing, then the next step would be to test this with a default theme like twentysixteen. This can help us discover if the multiplication is caused by the theme or not. I believe though that this is a template override by Avada and in this case they will be the ones who can help you with fixing it.

Let me know what you find.

Cheers,
Andras

[Andras]

Hi Guido,

I’m happy to hear that it’s working well.

Absolutely, that’s totally possible! I would suggest overriding the [template-name.php] template to make that happen. You can learn more about overriding calendar templates in our Themer’s Guide, but it basically boils down to this if you want to modify the photo view:

• Make a copy of the single-event.php template. It is located at wp-content\plugins\events-calendar-pro\src\views\pro\photo\
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called [your-theme]/tribe-events/pro/photo/
• Drop your copied single_event.php file in that last folder

Now that the template is in your theme, you can modify it to suit your needs. In this case remove line 52, which should look like this:

<?php echo tribe_events_get_the_excerpt() ?>

If you want, you can also remove the line before and the line after it.

Will this work for you? Please let me know. 🙂

Cheers,
Andras

[Andras]

Hey Francis,

Thanks for pointing that out! Indeed I was testing it on my Android phone, and beside that I also asked a colleague with an iPhone 6 to do the same. It all worked well.

We are already looking in to issue #2 and it should be addressed in the maintenance release coming later this week, if all goes according to plan.

Thanks for hanging in there!

Cheers,
Andras

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