Editing recurring events locks up admin

[Gil Poulsen]

Hi, running Events Calendar Pro 4.4.4.1 (latest) and recently been having serious issues with recurring events, not only getting “Script has stopped responding” errors in the admin when attempting to edit a recurring event, but some events actually disappeared completely after attempting to edit. I ended up deleting hundreds of events to try to deal with it, but I am not sure I have really fixed the problem. I also noted that the folks who enter events have been using “Never” as the option for recurrence, but I have the limit set to two months so I am hoping that is not the cause of the problem. I would like to restore a backup but I think that will sgtart the issue all over again. There were approximately 4700 events in the database. Not sure what else I can tell you.

[Gil Poulsen]

Just to clarify, the URL is ndmag.com, not gilp.sghost.com. Also, I replicated the site on a GoDaddy server (old.ndmag.com) and I have the same issue, editing recurring events times out or I get the spinning beachball for 2-3 minutes, in some cases I am eventually able to edit. Again, this is ONLY with recurring events, not single events.

HOME URL
https://ndmag.com
SITE URL
https://ndmag.com
SITE LANGUAGE
English
CHARACTER SET
UTF-8
NAME
Gil Poulsen
EMAIL
[email protected]
INSTALL KEYS
events-calendar-pro = 3020################################caed
WORDPRESS VERSION
4.7.2
PHP VERSION
5.6.30
PHP
max_execution_time = 120
memory_limit = 768M
upload_max_filesize = 128M
post_max_size = 128M
display_errors = 1
log_errors = 0
SERVER
Apache
SAPI
cgi-fcgi
PLUGINS
ManageWP – Worker version 4.2.16 by ManageWP(https://managewp.com)
Add Meta Tags version 2.11.3 by George Notaras(http://www.g-loaded.eu/)
AddToAny Share Buttons version 1.7.7 by AddToAny(https://www.addtoany.com/)
AdRotate version 3.18.1 by Arnan de Gans(http://ajdg.solutions/?utm_campaign=homepage&utm_medium=plugin-info&utm_source=adrotate-free)
Advanced Excerpt version 4.2.3 by Delicious Brains(http://deliciousbrains.com/)
Advanced Post Manager version 4.4 by Modern Tribe, Inc.(http://m.tri.be/4n)
Anti-spam version 4.3 by webvitaly(http://web-profile.com.ua/wordpress/plugins/)
Better Delete Revision version 1.6.1 by Galerio & Urda(http://www.1e2.it/)
Custom Meta Widget version 1.4.8 by bitacre(http://shinraholdings.com/)
Duplicate Post version 3.1.2 by Enrico Battocchi(http://lopo.it)
Envira Gallery version 1.5.9.5 by Envira Gallery Team(http://enviragallery.com)
Restaurant Add-Ons version 1.9.0 by Boxy Studio(http://boxystudio.com)
Event Rocket version 3.3 by Barry Hughes(http://codingkills.me)
The Events Calendar PRO version 4.4.1 by Modern Tribe, Inc.(http://m.tri.be/20)
Official Add to Homescreen version 1.1.3 by Matteo Spinelli(http://cubiq.org)
Really Simple SSL version 2.4.3 by Rogier Lankhorst(https://www.rogierlankhorst.com)
Smart Google Analytics Code version 3.4 by Oturia(http://oturia.com/)
The Events Calendar version 4.4.1.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
TinyMCE Advanced version 4.4.3 by Andrew Ozz(http://www.laptoptips.ca/)
UpdraftPlus – Backup/Restore version 1.12.32 by UpdraftPlus.Com, DavidAnderson(https://updraftplus.com)
The Events Calendar: Venue/Organizer Shortcodes version 1.0 by Modern Tribe, Inc(http://theeventscalendar.com)
Wordfence Security version 6.3.0 by Wordfence(http://www.wordfence.com/)
WP Super Cache version 1.4.8 by Automattic(https://automattic.com/)
WP-Sweep version 1.0.9 by Lester ‘GaMerZ’ Chan(http://lesterchan.net)
NETWORK PLUGINS
–
MU PLUGINS
ManageWP – Worker Loader by ManageWP(https://managewp.com)
THEME
Espresso Child
MULTISITE
–
SETTINGS
recurring_events_are_hidden = exposed
tribeEventsTemplate =
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions =
Array
(
[0] => 0
[1] => 3.9.1
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[4] => 3.12.6
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[11] => 4.1.0.1
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[13] => 4.1.1.1
[14] => 4.1.2
[15] => 4.1.3
[16] => 4.1.4
[17] => 4.2
[18] => 4.2.1
[19] => 4.2.1.1
[20] => 4.2.2
[21] => 4.2.3
[22] => 4.2.4
[23] => 4.2.5
[24] => 4.2.6
[25] => 4.2.7
[26] => 4.3
[27] => 4.3.0.1
[28] => 4.3.1.1
[29] => 4.3.2
[30] => 4.3.3
[31] => 4.3.4.1
[32] => 4.3.4.2
[33] => 4.3.5
[34] => 4.4.0.1
)
latest_ecp_version = 4.4.1.1
last-update-message = 3.12.6
earliest_date = 2017-01-12 17:00:00
latest_date = 2017-04-25 23:55:00
viewOption = day
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 02:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps = 1
embedGoogleMapsZoom = 15
debugEvents = 1
stylesheetOption = tribe
tribeEnableViews =
Array
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[0] => list
[1] => month
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[3] => day
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tribeDisableTribeBar =
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dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
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timeRangeSeparator = –
datepickerFormat = 1
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disable_metabox_custom_fields = show
pro-schema-version = 4.4.1
hideLocationSearch = 1
hideRelatedEvents =
weekDayFormat = D jS
eventsDefaultOrganizerID =
eventsDefaultVenueID = 0
eventsDefaultAddress =
eventsDefaultCity =
eventsDefaultState = NJ
eventsDefaultProvince =
eventsDefaultZip =
defaultCountry =
Array
(
[0] => US
[1] => United States
)
eventsDefaultPhone =
tribeEventsCountries =
events_filters_layout = vertical
events_filters_default_state = open
hideSubsequentRecurrencesDefault = 1
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 1
recurrenceMaxMonthsAfter = 3
geoloc_default_geofence = 25
geoloc_default_unit = miles
schema-version = 4.4.1.1
pue_install_key_tribe_filterbar = 6068################################c2ab
week_view_hide_weekends =
enable_month_view_cache =
earliest_date_markers =
Array
(
[0] => 17542
)
latest_date_markers =
Array
(
[0] => 17907
)
mobile_default_view = default
google_maps_js_api_key = AIzaSyBxBWh3HtUPSb4hdKFKhi5kgqvpX4lBOrw
last-update-message-the-events-calendar = 4.4.1.1
WP TIMEZONE
America/New_York
WP GMT OFFSET
-5
SERVER TIMEZONE
UTC
WP DATE FORMAT
F j, Y
WP TIME FORMAT
g:i a
WEEK STARTS ON
–
COMMON LIBRARY DIR
/home/gilp7553/public_html/ndmag.com/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.4.1

[Andras]

Hello Gil,

Thank you for getting in touch! I’m really sorry you are having these performance issues. Let me try to help you out here.

As a first I would like to recommend an article for reading: http:/https://theeventscalendar.com/knowledgebase/performance-considerations/

Did this start happening after an update of our plugins?

It is great that you set up a staging site, that will allow us to do some tests. Could you please do a conflict test based in this article and let me know the result?

Thanks and cheers,
Andras

[Gil Poulsen]

Hi, Andras and thanks for the detailed reply. I went through the info on recurring events but had not read the posting on performance you referenced, so that was useful In any case, using the staging site, it took literally three minutes to call up an event with recurrences in the admin. I rolled both plugins back to 4.3.5 (EC) and 4.3.4 (ECP) and I was able to edit any event within a couple pf seconds. So there is definitely some kind of issue with the latest versions and recurring events, and I will hope that you have a fix for this soon. I noticed that there are out of memory issues occurring for some people with this version in the knows issues area so you are apparently aware of some issue here, although it seems to be on the front end for these users and not the back end. Do you ave a fix pending for this or a beta that I can try on the stating server to see if it helps?

[Andras]

Hey Gil,

Thanks for checking that for me.

Indeed we have a similar bug on file. We’ve seen cases where upgrading to 4.4 some recurrence rules are not properly taken over and some events went missing.

The fix will most probably not make it to the maintenance release which is coming this week, but since it is a high priority bug it should be in the next one. Until then the only solution is to stay on a version before 4.4.

I apologize for this inconvenience, rest assured we are working on the fix.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have any new questions or issues please create a new ticket and reference this one.

And of course if you have more questions or details about this issue, just post it here.

Thanks and cheers,
Andras

[Nico]

Hey,

Just wanted to share with you that a new maintenance release (for the Week of 12th June 2017) is out, including a fix for this issue ?

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-12th-june-2017/

Please update the plugins and let us know if the fix works for your site,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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