Events Dropping From Card & Bad Payment Processing

[Francis Quicci]

2 big problems in addition to the inventory reduction problem I reported 3-weeks ago.

1.) Items are dropping out of the cart. Customers are able to add an event to the cart; however, upon clicking “checkout” the cart is emptied. I’ve had a customer recreate the scenario live for me while on the phone although I cannot recreate it. It was originally reported on an iPhone 6 device.
2.) Customers selecting cancel from the Paypal page are still having their items show up on the sales report. They are also being sent the event tickets sales confirmation and ticket emails. I’ve tested this and recreated it multiple times on my own.

I have deactivated all plugins not associated with Event Tickets Plus and still have these problems. Only active plugins include:
-Event Tickets
-Event Tickets Plus
-Events Calendar
-WooCommerce
-WooCommerce Paypal

Theme is Enfold.

[Andras]

Hello again Francis,

I’m really sorry about these issues, they must be really frustrating.

For your information, I posted a reply to your inventory reduction related question yesterday.

 

1.) Items are dropping out of the cart.

I tried to re-create this on an android phone and didn’t manage. Please allow us some time to investigate this.

 

2.) Customers selecting cancel from the Paypal page are still having their items show up on the sales report. They are also being sent the event tickets sales confirmation and ticket emails. I’ve tested this and recreated it multiple times on my own.

I tried recreating this as well, to no avail. I only received the cancelled order email as the site owner.

Could you test if this also happens if you set up and try to purchase another WooCommerce product – virtual or normal – without using any of our plugins? This will help us see if this is an issue with our plugins, or with WooCommerce / PayPal.

Looking forward to seeing your test results.

Cheers,
Andras

[Andras]

Hi Francis,

I did some investigation in the meantime.

#1 with items dropping out: didn’t manage to re-create it so far. Please keep your eyes peeled and let me know if this happens more times with different people / phones. Then gathering as much info as possible would be great to help us get started digging into it.

#2 with Paypal: this is actually a bug we are aware of. This happens when you have Events > Settings > Tickets tab > autocomplete enabled. We are working on this issue and it should be fixed with the next maintenance release. If all goes according to plan that will come sometime next week. Hang in there.

Workaround until then is to switch off that setting.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have any new questions or issues please create a new ticket and reference this one.

Thanks and cheers,
Andras

[Francis Quicci]

Thank you for the updates. I see you reference researching issue # 1 on an android device. The problem was reported on an iPhone 6 if that helps.

[Andras]

Hey Francis,

Thanks for pointing that out! Indeed I was testing it on my Android phone, and beside that I also asked a colleague with an iPhone 6 to do the same. It all worked well.

We are already looking in to issue #2 and it should be addressed in the maintenance release coming later this week, if all goes according to plan.

Thanks for hanging in there!

Cheers,
Andras

[George]

Hello!

I wanted to share the news that we released a Maintenance Release today that includes some improvements with how our plugins integrate with WooCommerce’s order statuses.

You should be able to see this update in your wp-admin Updates page. You can learn more about the release here → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-2-event-tickets-4-4-2-premium-add-ons/

You can also check out a new Knowledgebase article about these specific improvements and how to use them on your site → https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/

Cheers!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts