[Andras]

Hello Wendy,

Thanks for using our plugins and welcome to the forums!

I’m sorry that you are being threatened by your provider seemingly because of our plugin. That’s unusual, never heard about any provider threatening to close down an account.

The details of the issue are a bit beyond be, so I’m going to ask a colleague of mine to take a look at this issue and see what can be done about it.

Meanwhile what would be helpful for us is if you could send us some details about your hosting environment. Which provider is it and what package do you have? Are you on shared hosting or dedicated server? What are the server parameters?

This would help us see in what environments our plugin is under-performing so we can improve on that front.

What might help you as well is using a caching plugin like W3 Total Cache that should ease the load on the server. Also there is a setting to cache the month view, it can be found under Events > Settings > Display tab > Enable the Month View Cache

Thanks and we’ll be in touch soon. Hang in there.

Cheers,
Andras

[Andras]

Hi Tina,

Since this looks like a duplicate I’m going to close this to avoid confusion. We can continue in the other thread.

Best,
Andras

[Andras]

Hello Tina,

Thank you for reaching out to us!

I’m really sorry if you are experiencing issues with our plugins. I have checked the earlier thread you have opened on May 7th. My colleague Nico even replied to it on May 8th trying assist you with the issue and asked you some questions, but no reply came to that thread ever since.

If you are still open to accept our help, then we would be more than happy to help you resolve your issue. In this case simply reply to Nico in the other thread or even in this one and we’ll help you out as best we can.

Of course if your decision is final, then we will be sad to see you go and we will process your refund request. I have checked our systems and couldn’t find any refund requests from your account / email address, not in the forums, not in our email. Nonetheless, just let me know and you’ll be fully refunded.

We would also be very open to hear what issues the experts found with our plugins, why it is “bad”, so we can address those issues and can offer a better product and service in the future.

We are aware that our plugins are not without bugs. In the colorful ecosystem of WordPress, including thousands of themes and plugins, despite best efforts it is impossible to have a plugin that works with every single one of them out of the box. That is why we need to rely on our users like yourself who report issues to us, so we can fix them in an upcoming release. This is why your or the experts feedback would be welcome.

Looking forward to your reply.

Best,
Andras

[Andras]

Sure thing Joelle. I see you have more licenses. I’m going to close this ticket now, but if you bump into any issues, just open a new thread and we’ll be happy to help you.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/
https://wordpress.org/support/plugin/event-tickets/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Salut Aurélien,

Thanks for clarifying your need. I believe this extension would do that for you:

https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

Please check if that satisfies the needs of your site and let me know.

Cheers,
Andras

[Andras]

Anne, thanks for clarifying.

We have seen that issue on occasion, but very rarely and we couldn’t find a specific reason why this is happening. What we can do is to start troubleshooting.

The first step would be clearing your browser cache and going through our testing for conflicts guide. Please follow the steps described in there and let me know if you find anything.

Looking forward to hearing the results.

Cheers,
Andras

 

[Andras]

Hello Huiwen,

Thanks for contacting us!

At first it would be great if you could test, whether you have the same issue with a regular WooCommerce product, e.x. a simple product, one that is not connected to any events or tickets. This can help us determine if it is a generic issue with WooCommerce and Split Payments, or if our calendar is involved.

Let me know what you find.

Thanks and cheers,
Andras

[Andras]

Eowyn, wow! Thanks for sharing that, this is major help and congrats on figuring that out.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/
https://wordpress.org/support/plugin/event-tickets/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hello John,

Thanks for using our plugins and welcome to the forums!

Wow, that is an exciting scenario!

Unfortunately I don’t know how that is going to play out, I don’t think we ever tested a scenario like that. Or that it even came up.

I believe you would end up with duplicate events, possibly on both sites, but that’s a guess at the moment.

I’m happy to test this for you, but it will require some time.

Cheers,
Andras

[Andras]

Hello Kaya,

Thanks for reaching out. I’m sorry you had issues with our plugin.

That certainly is unusual what you described, that shouldn’t be happening at all.

If you would be willing to give us a chance to help you with the issues you are experiencing with out plugin, then we’d be happy to help you.

Of course, if you would still like a refund, you can submit your request on the refund policy page and one of my colleagues will process it.

Cheers,
Andras

[Andras]

Hello Loredana, thanks for reaching out!

Wow, that sounds like a wonderful initiative that you are running there!

We do have a non-profit program, you can read more details about that on this page where you will also find a link to apply.

I hope this helps and let me know if you have any more questions.

Cheers,
Andras

[Andras]

Hello Dev and thanks for getting in touch!

We do have a non-profit program running. You can read more details about that on this page where you will also find a link to apply.

I hope this helps and let me know if you have any more questions.

Cheers,
Andras

[Andras]

Hi Aurélien,

Thanks for using our plugins and welcome to the forums!

If you are using the extra attendee meta fields that you can set up for a ticket, that information is sent out with the ticket email to the purchaser.

The ticket email is sent out when the purchase is marked completed. It looks something like this.

Does this help? Let me know.

Cheers,
Andras

[Andras]

Hallo Anne,

Thanks for going Pro and welcome to the forums!

I’m sorry about that issue. Normally the first event should go to the URL with the date and shouldn’t redirect to /all, regardless of being logged in or not.

The /all url should list you all instances of the event. Is the issue that the first instance redirects you to the list?

Does it also happen if you have your caching plugin disabled?

Let me know if you’d like us to try to solve this.

Cheers,
Andras

[Andras]

Hello Joelle,

Thanks for reaching out and I’m sorry if you are still having issues.

I checked your previous thread which reports the duplication issue but at the end you also say  that the issue was resolved. So I’m a bit confused now. Were there any other threads opened reporting the issue and where it couldn’t be resolved?

Anyway, if you’d like to apply for a refund, you can do it on our refund policy page and one of my colleagues will process it soon.

Cheers,
Andras

 

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