REFUND REQUEST PLEASE!

[Tina]

HELLO:
This is my second request for a REFUND! (I posted a comment a few days ago, also requesting a REFUND, & haven’t heard anything).

On May 7, 2017 I purchased “EVENTS CALENDAR PRO” & “COMMUNITY EVENTS.” Total=US $178.

I have had THREE website experts (and I have had to pay them!) LOOK AT IT, but to no avail. Therefore I am requesting a REFUND in a timely manner. It appears your product is not working properly.

If I do not get a satisfied ANSWER to my request for a REFUND, we will be filing a Complaint with the BETTER BUSINESS BUREAU.
My name is Tina Johansson and my Order# is: 1280059.
LOOKING FORWARD TO YOUR TIMELY RESPONSE.
Thank YOU!
-Tina Johansson

[Andras]

Hello Tina,

Thank you for reaching out to us!

I’m really sorry if you are experiencing issues with our plugins. I have checked the earlier thread you have opened on May 7th. My colleague Nico even replied to it on May 8th trying assist you with the issue and asked you some questions, but no reply came to that thread ever since.

If you are still open to accept our help, then we would be more than happy to help you resolve your issue. In this case simply reply to Nico in the other thread or even in this one and we’ll help you out as best we can.

Of course if your decision is final, then we will be sad to see you go and we will process your refund request. I have checked our systems and couldn’t find any refund requests from your account / email address, not in the forums, not in our email. Nonetheless, just let me know and you’ll be fully refunded.

We would also be very open to hear what issues the experts found with our plugins, why it is “bad”, so we can address those issues and can offer a better product and service in the future.

We are aware that our plugins are not without bugs. In the colorful ecosystem of WordPress, including thousands of themes and plugins, despite best efforts it is impossible to have a plugin that works with every single one of them out of the box. That is why we need to rely on our users like yourself who report issues to us, so we can fix them in an upcoming release. This is why your or the experts feedback would be welcome.

Looking forward to your reply.

Best,
Andras

[Tina]

Hello:
Thank you for responding by email. Since it is not easy trying to get help
from Modern Tribe, this has been a very frustrating experience for us, our
clients/readers and our business.
I never received an Email Msg. from anyone, and if they did respond to a
thread, I did not see it.
I appreciate the offer of help, but since I have already been through this
with THREE Website Experts, whom Could Not Help, at this point, *All we
want is a Refund. *
Please Let me know how and When you will be refunding our entire amount of
$178.
Thanking you in advance,
Tina Johansson,
Editor/co-owner

—
*Tina Johansson,*
*Editor*

theYOUjournal News
Lake County . North Shore . Kenosha

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[Brian]

Hi Andras is out for the weekend.

Sorry for your frustrations.

I have gone a head and refunded your purchase.

It will take 5 to 10 business days for the payment processor to put it back on your card.

Cheers

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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