[Andras]

Hi Michael,

Glad to hear you found a solution for the price.

This, however – your original report – looks like a bug in our plugin, so I will ticket that and our developers will take a look at it.

As for the dot-comma issue I checked what we have on file. Good news is that this fix is planned. Bit less good news is that it’s part of a bigger package and at the moment I don’t have any set date when it is going to be released. But very likely still this year.

Is there anything else I can help you with before I close this thread?

Grüsse
Andras

[Andras]

Hey Carsten,

I got the following info from a developer:

---

The event creation happens here:

https://github.com/moderntribe/the-events-calendar/blob/3c0353a844b73a37a303aa4c080f3a6060c5d602/src/Tribe/Aggregator/Record/Abstract.php#L1193

Adding checkboxes and UI is always more cumbersome than adding a filter.

I would add an action at the beginning of that method that provides information about the context, and then the user could just look up the details and set the WPML language.

---

He might cook this up, but that is surely going to take some time.

Cheers,
Andras

 

[Andras]

Hi Hillel,

Thanks for sharing all that!

I believe I found the issue.

The url / feed you are trying to import is a generic google calendar URL. When I clicked on it, then it opened my google calendar. 🙂

You can get the url which is specific to your calendar like this:

• in your calendar click on the cogwheel at the top right, then on ‘Settings’
• on the top left you’ll see 3 tabs, click on ‘Calendars’
• You will see a ‘CALENDAR’ section, choose the calendar you want to import
• You will see a row with ‘Private address’ and a green ‘ICAL’ button (screenshot). Right click on the button and select ‘Copy link location’ (or similar)
• Now you have the url that you will need to paste into the Event Aggregator import URL box

Try if this does the trick.

Cheers,
Andras

[Andras]

Thank you Suzie!

If you need anything else feel free to post a new topic in the forum and we will be happy to help you out.

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi Adam,

Thanks for reaching out with your question!

With our Community Tickets you can only charge a fee per ticket and not per event.

You can find the setting for this under Events > Settings > Community tab and it looks like this.

Does this help?

Cheers,
Andras

[Andras]

Hello Hillel,

Thanks for using our plugins and welcome to the forums!

I’m sorry you are having issues with importing. Let me try to help you get that fixed.

To start I would like to ask for 2 things.

Can you share with me the URL / feed that you are trying to import? I would like to run some tests with it.

Please, share your system information with me in a private reply. This will give me a bit of an overview of your setup which might help pinpoint the source of the issue.

Thanks and cheers,
Andras

[Andras]

Hello Paul,

Thanks for going Pro and welcome to the forums!

I’m sorry you are experiencing issues with the scheduled imports.

We are aware of an issue like this and currently we are collecting information from user to try to figure out why this is happening.

It would really help us in our investigation if you could share a database dump with us. Would that be possible?

Thanks,
Andras

[Andras]

Hello Callie,

Thanks for reaching out!

I’m happy to hear your found the source of the first issue. Good job on that one.

As for the second, stock totals being doubled… I see that you are using Advanced Post Manager as well. We are aware of a bug that if an event / ticket is using global stock – and APM is active – then the stock totals are being doubled on the event list view in the back-end.

There is already an internal bugticket on file for this. I’ll add your thread to it to give it a bit more push.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks and cheers,
Andras

[Andras]

Hello Martin,

Shelby is out this week so I’m helping her out.

Thanks for reporting back on this! Awesome that you managed to get it working.

Indeed, the prev / next month links are not working properly in the newest TEC 4.5.11 version. We are aware of this bug and a fix is already on the way. Until this is fixed the best solution is rolling back to 4.5.10.1 – as you already did! Great job on that!

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released, so you know when you can safely update TEC.

If you have any new questions or issues please create a new ticket and reference this one, and we’ll be happy to help you out.

Cheers,
Andras

[Andras]

Hello Luke,

I’m really sorry for letting you wait 6 days for an answer.

Thanks also for checking it with an earlier version. Sad to hear it didn’t help, so there must be something else at play here.

Please try the following things:

1. If you are using a caching plugin or some kind of caching at your host, then empty that cache and disable caching. After this empty your browser cache and check if you are still experiencing the issue.

2. Please go through our conflict testing guide and see if that changes anything.

Let me know what you find. I promise my replies will be speedier from now.

Cheers,
Andras

[Andras]

Hey Ruben,

Great questions. I might be able to help you out with both.

To change the email template you will need to create a template override. You can find detailed info on how to do this in our Themer’s Guide.

You will need to create an override of this file:

\wp-content\plugins\event-tickets\src\views\tickets\email.php

here

\wp-content\themes\[your-theme]\tribe-events\tickets\email.php

And probably this function will be useful:

tribe_event_format_date()

 

As for the DK plugin, you also need to have this extension activated.

Once you have that you will have an extra option under Events > Settings > Tickets tab and looks like this.

Does this help?

Cheers,
Andras

[Andras]

Hello again Alyson,

Thanks for your question!

If you are selling tickets with Event Tickets Plus and WooCommerce then I believe it should be possible.

The stock of the tickets is handled through WooCommerce stock keeping – every event ticket will have a matching WooCommerce product – so if you can sync WooCommerce product stock with Square POS, then you’re set.

I found this article which might be of help to you:

WooSquare – Easily Sync WooCommerce With Square Point of Sale

I hope this can get you started.

Cheers,
Andras

[Andras]

Hello Andy,

Thanks for using our plugins and welcome to the forums!

I’m sorry about these importing issues. I’d be happy to help you find a solution.

1. Tamzensbridal.com/events shows 4 events on facebook yet the import will only post 3.

I have checked why this is not working. Likely the issue is that the 4th event that is not importing is “Hosted by Stella York and Tamzen’s Bridal at Butler Manor”, while the other 3 are “Hosted by Tamzen’s Bridal at Butler Manor”.

So the first organizer is different, thus it belongs to a different calendar. I checked “Stella York” and with this URL already saw and was able to import the event.

https://www.facebook.com/pg/StellaYork/

I’m not yet sure if this is a bug on our side, but will definitely do some investigation, and I’ll get back to you on this.

2. Castleriggwineshop.com/events/ hasn’t been importing daily for some reason.

What is the error message that you are getting? To see the error message hover with the mouse over the red / yellow icon and it will pop up.

Approximately when did it stop importing?

Does the import run successfully if you run it manually? (Go to Scheduled Imports and click on “Run import” below the schedule name.)

Does it maybe help if you delete and set up the scheduled import again?

Looking forward to helping you solve this.

Cheers,
Andras

[Andras]

Hello Yoni,

Thanks for reaching out to us!

Wow! What a challenge! 🙂

If you can create category specific RSS feeds, then my approach would be creating a separate category for each region or city and put the events in those categories.

So when you pull the RSS feed for the “New York” category, you’ll see all events.

Do you think this could work for you?

Andras

[Andras]

Hi Jake,

Yes, I see, your cart page automatically redirects to the checkout.

What I can think of is what Cliff also mentioned. The user adds a ticket to the cart. Then from checkout goes back and adds another ticket for the same event, or for a different one, and in the process the attendee meta gets lost somehow.

we have tested what seems like dozens of situations like that

What kind of situations did you test?

I will also try to run some tests on this to see if I bump into anything. This will take couple of days, so I ask for a bit of patience.

Thanks and cheers,
Andras

 

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