Scheduled imports not working

[gtdesign]

I have 2 sites that are crapping out on me.

1. Tamzensbridal.com/events shows 4 events on facebook yet the import will only post 3. The Oct 13 event won’t come across, why is that? Here is the facebook page: https://www.facebook.com/pg/ShopTamzensBridal/events/

I have tried using both of these as page URL’s but nothing works:
– https://www.facebook.com/pg/ShopTamzensBridal/events/
– https://www.facebook.com/ShopTamzensBridal

Earlier I got a little orange like watch next to the scheduled import with an unknown last update.

2. Castleriggwineshop.com/events/ hasn’t been importing daily for some reason. They used to be working really good with no issues, but since the last update everything is failing. Any thoughts on this one as well?

Both sites have been updated to the latest release. I can’t have these plugins running and not working for clients when they post events on facebook and they don’t come across to their sites.

Are there any fixes coming about soon?

Thanks,
Andy

[Andras]

Hello Andy,

Thanks for using our plugins and welcome to the forums!

I’m sorry about these importing issues. I’d be happy to help you find a solution.

1. Tamzensbridal.com/events shows 4 events on facebook yet the import will only post 3.

I have checked why this is not working. Likely the issue is that the 4th event that is not importing is “Hosted by Stella York and Tamzen’s Bridal at Butler Manor”, while the other 3 are “Hosted by Tamzen’s Bridal at Butler Manor”.

So the first organizer is different, thus it belongs to a different calendar. I checked “Stella York” and with this URL already saw and was able to import the event.

https://www.facebook.com/pg/StellaYork/

I’m not yet sure if this is a bug on our side, but will definitely do some investigation, and I’ll get back to you on this.

2. Castleriggwineshop.com/events/ hasn’t been importing daily for some reason.

What is the error message that you are getting? To see the error message hover with the mouse over the red / yellow icon and it will pop up.

Approximately when did it stop importing?

Does the import run successfully if you run it manually? (Go to Scheduled Imports and click on “Run import” below the schedule name.)

Does it maybe help if you delete and set up the scheduled import again?

Looking forward to helping you solve this.

Cheers,
Andras

[gtdesign]

Andras,

For #1 – Tamzens Bridal. You can see by the attached screenshot (TamzensBridal.png) that the import hasn’t run since September 3 and shows an Import Pending status.

For #2 – Castlerigg. You can see the same thing by attached screenshot (Castlerigg.png) that the import hasn’t run since August 31

Is there any way to fix either of these so that they pull in daily and don’t crap out?

[Andras]

Hey Andy,

Thanks for the further details!

The attachments did not arrive. I guess you were doing an email reply. Unfortunately images attached to the email are being removed. Could you please upload them here directly in the forum?

Thanks,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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