[Andras]

Hi Scott,

Thanks for getting in touch with your issue. I’m sorry this is happening.

I did a quick test with an author user having only the latest TEC and Community Events active and all kind of logins worked fine, no redirections to the home page and no WSOD.

Are you using any plugins that handle redirections? (Does maybe Memberpress or User Role Editor do that?)

To get down to the bottom of this probably the best would be setting up a blank test site and then adding the plugins you are using one-by-one, testing after each if everything is still working as expected (logins, redirections, no-WSODs). It can be that one of the plugins you are using is conflicting with one of ours. At the moment it is difficult to say whether the issue is with our plugin or the other plugin.

I’ve also seen similar cases where the memory dedicated to the website was not enough and after activating X plugins the site / admin dash would give a WSOD. It was independent of any specific plugin, it was rather the memory needed by the activated plugins. I see you have 512M set up, so that shouldn’t be a problem, but might be worth a check.

Let me know what you find. Looking forward to helping you solve this.

Cheers,
Andras

[Andras]

Hello College Dawson,

Thanks for reaching out to us with your question.

If you would like to modify the urls of said buttons you can use the tribe_get_previous_month_link filter. Something like this:

function change_past_month_link( $html ) {
$html = $html . "&custom-taxonomy=custom-value";
return $html;
}
add_filter( 'tribe_get_previous_month_link', 'change_past_month_link' );


Note that I haven’t tested this but this is the principle.

The filter for the next month is “tribe_get_next_month_link”.

Let me know if this helps.

Cheers,
Andras

[Andras]

Hi Sarah,

Thanks for your question.

This can be done on the WooCommerce > Orders page.

Select the checkbox for all the orders that you want to mark completed. Then from the “bulk actions” dropdown at the top choose “Mark Complete”. (screenshot)

Let me know if this helps and if you have any more questions regarding this topic.

Cheers,
Andras

[Andras]

Hi ksiuda,

Thanks for using our plugins and welcome to the forums!

Sorry about these issues you are having with the import.

Until we investigate this you can do the following:

Set up the scheduled import with the feed and let it import all the events.

After the import go to your event list in the back-end. Search for the events that you do not want to import (e.g. the instances of Whiskey Wednesdays). Hover over the event title and then click on “Hide & Ignore”. (screenshot) This will place that event on the ignore list and will not be imported / updated any more and it will not show up on the front-end.

Does this help?

Cheers,
Andras

[Andras]

Hi,

You say

… just two days ago using your plugin it would complete payments.

Did you update any of the plugins that could cause this? This might help us find the source of the issue, if it is with our plugin.

Andras

[Andras]

Hi Daniel,

Doing and supporting customizations of this kind is beyond the scope of our support, I’m sorry.

If you need help in further customizing that snippet or developing a new one then I can share with you this list of freelance developers who are well known in our community and are not affiliated with us. They will be able to help you out.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi Marco,

Copy the code into the functions.php file of your theme (preferably child theme).

Make sure to adjust the end of the code (line 72-78) according to your needs.

Eagerly waiting to hear if it works.

Cheers,
Andras

[Andras]

Hi Bruce,

Thanks for the extra info.

I re-tested this with 2 tickets having shared capacity and still everything works fine, just like in the screencast.

Could you try deactivating all plugins except for:

• Modern Tribe ones
• WooCommerce
• Memberships

and re-test if you are still getting the same error?

I’m using all the latest versions of our plugins and WooCommerce (3.2.6) and WooCommerce Memberships 1.9.5. I see you have an older version of this, that can potentially cause an issue though I didn’t test 1.9.4. Try updating the Memberships plugin.

Cheers,
Andras

[Andras]

Na’u ka hau’oli Kalani, I’m happy I could help you out.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Wow, that’s excellent news Chris! I’m stoked to hear it is resolved!

I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hello @Julie and thanks for reaching out!

Hi @Brock, thanks for chiming in!

@Julie, please check Brock’s reco if that helps.

We are aware of an issue that when a purchase is made through PayPal and it is successful, then the order will not be automatically set to “Completed”. This seems to be an issue with the PayPal gateway. If you would like to test this then follow the test in this article:

https://theeventscalendar.com/knowledgebase/ticket-stock-doesnt-decrease/

Though the article is about ticket stock issues the same test can be used to check for the order status change.

Let me know what you find.

Cheers,
Andras

[Andras]

Hello again Marina,

To be able to better help you could you please share your system information with me? Thanks!

Can I ask what version did you update from? Not so long ago we have changed how tickets and ticket stock is handled.

If this is the case then the following article will probably answer most of your questions:

Creating Tickets

To give you a short answer on how to change global stock:

Global stock has been renamed to “Shared Capacity”. You can set up the shared capacity when you click on the “Settings” button in the ticket section (screenshot) which will open this form where you can enter the desired value.

Hope this will help you get started. Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hello Marina,

Thanks for reaching out to us!

I’m sorry to hear that you are having issues with the payment gateway.

Since WooCommerce and payment gateway plugins are not developed by us we cannot give you any support with those.

What I found in the Stripe API Reference about the 400 error is:

400 - Bad Request: The request was unacceptable, often due to missing a required parameter.

For any further help I would suggest to get in touch with the developers of those two plugins.

If you think the issue is caused by The Events Calendar / Pro or Event Tickets / Plus, then first you can run a test with a normal WooCommerce product unrelated to any tickets and events. If you are still getting an error with that test product, then the issue is independent from our plugins.

If all works fine with a WooCommerce product but you are getting issues with Ticket products of our plugins, then there might be a bug in one of our plugins. If that is the case we will try to help you solve the issue.

Cheers,
Andras

[Andras]

Hi richardcarter,

Thanks for going Pro and welcome to the forums!

If I understand correctly you would like to set up recurring events which have multiple recurrences on the same day.

This is absolutely possible with Events Calendar Pro and the feature can be used also on the Community Events submission form as well.

Here’s a screenshot for an event that happens four times on the same day.

Let me know if you have any further questions.

Cheers,
Andras

[Author]

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