Help Desk

Event Aggregator not working any more after license update

  • Posts: 38 Topics: 19
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    Hi,

    My license expired some weeks ago, I renewed it on Friday and after this renewal the scheduled import from an other URL doesn’t work any more.
    The status says I’m connected to the https://ea.theeventscalendar.com/ server, cronjob is activated. I haven’t changed anything in the meantime, didn’t update any plugins or anything else, so it should definitely work.

    As I see some other customers have the same problem, are there any server issues? Or do you have a clue what else could be the problem?

    Many thanks in advance and best regards
    Chris

    Posts: 5430 Topics: 2
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    Hello Chris,

    Thanks for getting in touch! I’m sorry about this issue.

    Does the import work

    • if you do a manual import?
    • if you delete and set up a new scheduled import?

    Could you share the url where you are trying to import from?

    Please also share your system information with me. Thanks!

    Cheers,
    Andras

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    Posts: 5430 Topics: 2
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    Hi Christopher,

    The url you shared uses the http protocol, but when I visit the site it switches to https automatically and tells me that the certificate could not be verified because the issuer is unknown. I will check with the EA team if that can cause an issue.

    Did you recently switch to https?

    If you can switch back to http for a test and check if that works that would help us move forward faster.

    Cheers,
    Andras

    Posts: 38 Topics: 19
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    Hey,

    thanks for your support, we resolved the problem.

    The server infrastructure is not in our hands, so we had to get in touch with them. Unfortunately they upgraded the certificate of the domain to a newer version, but still had an old coding file on the server. This caused the blocking of extern requests – happend just on the same day I renewed the license.
    They upgraded the file as well and now everything works again!

    Best regards
    Chris

    Posts: 5430 Topics: 2
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    Wow, that’s excellent news Chris! I’m stoked to hear it is resolved!

    I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

    Cheers,
    Andras

    PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
    https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
    https://wordpress.org/support/view/plugin-reviews/event-tickets/

    PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

     

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