[Andras]

Also please let me know whether you are hosted on a Linux server or a Windows server.

Thanks!

A.

[Andras]

Hello jndcellars,

Thanks for using our plugins and welcome to the forums!

I’m really sorry that you are having this issue. Let me try to help with this.

A 500 error can be a result of a wide range of things, mostly server related.

You can quickly check two things:

1. Open the Console in the web developer tools and try creating a ticket. Do you see any errors popping up?
2. Try downgrading to a previous version of ET and ET+ and check if you are still getting the error.

Here is an article that gives you more details about the nature of this error and what other actions you can try to fix it. Please go through it and let me know if any of it helps.

Thanks and cheers,
Andras

[Andras]

Hi Lou,

This looks like a duplicate of this thread. I’m going to close this down to keep things clean and we’ll help you out in the other thread.

Cheers,
Andras

[Andras]

Hey Jason,

This looks like a duplicate of this thread. I’m going to close this down to keep things clean and we’ll help you out in the other thread.

Cheers,
Andras

[Andras]

Hallo nochmal,

W3 total cache has a lot of setting options. Might be that one of those settings in interfering with the fields somehow. Only way to test this is deactivating all settings and re-activating them one-by-one to see which one is causing the issue.

Do you maybe get an error in the browser console when you have W3TC active and you load a page with form fields. That could give a lead on this.

Is this only happening with the most recent versions? Was it working OK with previous ones?

Andras

 

[Andras]

Grüss dich Uwe, guten Morgen!

I did a quick test with non-shared capacity and it seemed to work.

Are you using shared capacity where you are having this issue?

Where and how are you changing the capacity?

Could you share with me some screenshots, urls where I can see this?

Danke,

Andras

[Andras]

Hi Alexander,

Thanks for reaching out! What a great question, let me try to give you some ideas on this.

You could set up the full URLs for the menu, so instead of only adding “#whatson” you could enter http://www.seasidegallery.se/#whatson and then it would take you to the landing page from the calendar as well.

I see you are using a page builder and presumably you used that to do the landing page. If that page builder allows you to define a different menu for the page, then you can use the regular menu for the calendar page, and set up a different menu for the landing.

Let me know if this helps.

Cheers,
Andras

[Andras]

Hallo Nikolas, grüss dich.

Thanks for using our plugins and welcome to the forums!

I’m sorry about this issue you are having. Let me try to help you with this.

I quickly checked this scenario on my test site and all seems to work well for me.

When you go to edit your event and you scroll to the tickets, do you see everything in order there or do you maybe see an red exclamation mark?

Has there been any sales on the tickets?

Do you have any template overrides? (They can be found in wp-content/themes/[your-theme]/tribe-events folder.) Does this also happen if you switch to a default theme like twentyseventeen?

Does this also happen  with newly created events and organizers?

Cheers,
Andras

[Andras]

Hi again suika,

At the moment we are experiencing heavy loads in our help desk. Based on our support policy we don’t usually support customizations, but I’ll try to get back to you on this later when we’re not overloaded. I ask for a bit of patience.

Thanks and cheers,
Andras

[Andras]

Hi again,

I pulled in some extra help for this.

If you use the following snippet, that will change the security code for your RSVPs.

add_action( 'event_tickets_rsvp_attendee_created', 'change_rsvp_security_code' );
function change_rsvp_security_code( $attendee_id ) {
update_post_meta( $attendee_id, '_tribe_rsvp_security_code', 'REPLACEMENTCODE' );
} );

You will need to create a function that generates your unique security code and call that instead of having there ‘REPLACEMENTCODE’.

You can use that as a base to change the codes for tickets selling WooCommerce if needed.

Hope this helps.

Cheers,
Andras

[Andras]

Hi,

This should give you the final touches for that box. 🙂

 

/* making it bold and proper color */
.tribe-events-list .tribe-events-loop .tribe-event-featured .tribe-events-event-meta {
font-weight: 700;
color: #747474;
}
/* making the 'Recurring event' proper color */
.tribe-event-featured .event-is-recurring, .tribe-event-featured .event-is-recurring a {
color: #03a9f4 !important;
}
/* making the 'Recurring event' proper color on hover*/
.tribe-event-featured .event-is-recurring:hover, .tribe-event-featured .event-is-recurring a:hover {
color: #7c51a0 !important;
}

Cheers,
Andras

[Andras]

Hello Shari,

I managed to run some further test. It is as I predicted. The responce Facebook provides shows the timezone as UTC-6 or UTC-7 and not like “America/Chicago”, unfortunately. So this is how the events get imported, this is what we need to work with.

If the event timezone of Facebook would be defined as Chicago (or whatever city), then that is what would be imported. (screenshot)

You can try to get in touch with the owner of that Facebook page and ask for them to adjust it. At the moment that is your best chance to get them right, apart from adjusting them manually.

This might not be the info you were expecting, but I hope it helps.

Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hello Matthias,

I’m really sorry about this long waiting time. I see you reported this issue more than 3 months ago. I can understand how frustrating it must be for you to wait without any end in sight.

I still keep to my promise of getting back to you when there is news. Unfortunately there is none yet.

I have flagged this issue to my manager on January 9 – when I last wrote to you. At that point the development of the upcoming maintenance release was already under way and we couldn’t fit this one in any more.

I hear you and your need. I will flag this again now and will try to make sure this one gets fixed with the MR after the current one. That will come out in about 3 weeks. This is the best estimate I can give you at the moment.

The scoping for that MR will happen probably later this week. When that is done I will be able to tell you whether this will be included as well. I will keep my fingers crossed and will do all I can to get this in.

Freundliche Grüsse

Andras

[Andras]

You’re very welcome, hsumralljr, happy to hear it works now!

I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Awesome to hear David, thanks for getting back to me on that!

I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Author]

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